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Capital Chrysler Jeep Dodge Ram
Edmonton, AB
1,330 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,330 Reviews of Capital Chrysler Jeep Dodge Ram
June 11, 2014
Great Experience! Kelvin has been nothing but excellent! He is professional, knowledgable, helpful, and follows up as promised. I would recommend Kelvin to anyone loo Kelvin has been nothing but excellent! He is professional, knowledgable, helpful, and follows up as promised. I would recommend Kelvin to anyone looking for a new Dodge vehicle! More
by ksignorini
June 09, 2014
Great Salesman, Spectacular Deal I traded in my 2007 Jeep Rubicon on a 2014 Jeep Rubicon. They gave me an amazing price on my 07' and found the 14' that I had always wanted. I'm a hap I traded in my 2007 Jeep Rubicon on a 2014 Jeep Rubicon. They gave me an amazing price on my 07' and found the 14' that I had always wanted. I'm a happy camper. Zack really worked hard to make sure I was happy with the purchase and his hard work and determination was the main reason I bought another domestic vehicle. I'm not one for negotiating with vehicles, but I sure scored on this deal. Can't thank Zack enough. Thanks!!! More
by NikonGuy82
June 06, 2014
Horrible experience and follow-up with Management First, we had some issues with the blind spot sensor, had to take the van in on 3 different occassions. Each time they told me it was fixed and it ha First, we had some issues with the blind spot sensor, had to take the van in on 3 different occassions. Each time they told me it was fixed and it had to go back; this took place between Jan and February of 2014. During one of the 3 visits we asked them to look at the rear stow and go which was clicking and wouldn't go down. On the 3rd visit they wrote on the bottom of the invoice "confirmed customers complaints, please return at a later date for servicing". The service rep told me that the technician was so "tired of looking at the van that he didn't want to look at it this time". So, in May of 2014 my husband made an appointment for the stow and go, he went to Capital, was advised by the service rep that our warranty had expired in February. My husband explained that we had purchased extended warranty and the rep informed him that he needed the warranty number before they'd book it in. So, he drove to the dealership we purchased the vehicle from for the number. At this time we were so annoyed that when the other dealership offered to fix it he dropped it off. When all was said and done we had a bill from the other dealership for $1,200. When I was informed of this I pulled our or original invoice from Capital to see when they had confirmed the problem and sent us away; it was in February prior to warranty expiring. My husband stopped by Capital and spoke with Hugh MacLean the service manager, he was un-accomodating and borderline rude at one point saying "well you should have contacted me before going somewhere else" and gave of the air of not caring. The following Friday we still hadn't heard back from him so my husband called to follow up and was informed that Hugh hadn't heard back from Chrysler. It's now been TWO WEEKS and we still haven't even received so much as a phone call. We are still waiting to hear back from him, unbelievable disappointed in the outcome and wouldn't wish this headache on anyone else. STAY AWAY! More
by vixen6981
Employees Worked With
Hugh MacLean
June 05, 2014
Keeping my business, no simple task. I went into capital with my guard up and patience thin. Zack was not pushy, he listened, worked with my restrictive schedule. He made me feel like I w I went into capital with my guard up and patience thin. Zack was not pushy, he listened, worked with my restrictive schedule. He made me feel like I was buying a jeep from a friend, rather than being conned into a bad choice by some greasy salesman. I can honestly say Zack assured my return to capital for service in the future as well as my go to guy when a friend is shopping. More
by Leonidasrex
Employees Worked With
Lee Nichols
June 05, 2014
Extremly Pleased Zack has been a great pleasure to work with, making the whole process enjoyable, and I very much look forward future dealings with him. From the first Zack has been a great pleasure to work with, making the whole process enjoyable, and I very much look forward future dealings with him. From the first email sent I found Zack to be professional, courteous, and honest. The follow up / follow though from Zack has been second to none. Very happy with the customer service from Zack and pleased with the deal. More
by janskie
June 05, 2014
Great Customer Service Here If you are looking for someone to go above an beyond, then Zack and Kristen are the right choice. From beginning to end I was kept in the loop and tre If you are looking for someone to go above an beyond, then Zack and Kristen are the right choice. From beginning to end I was kept in the loop and treated with respect. Even after the sale Zack spent time helping me with some features of my new high tech vehicle. This is my second vehicle purchase with this dealership and see no reason to shop elsewhere. Thanks guys for making this such a good experience. Tammi More
by Dolphins2003
June 05, 2014
New ram 2500 Zack did an awesome job really helpful and got me the truck I wanted. He helped me get all the parts I wanted to customize my truck as well and was ve Zack did an awesome job really helpful and got me the truck I wanted. He helped me get all the parts I wanted to customize my truck as well and was very friendly and helpful throughout the entire process More
by AlexMoran867
June 03, 2014
Great experience at capital. Everyone was really friendly at capital. Zack was very knowledgeable and new all the answers to any question that was asked. Everything ran smoothly a Everyone was really friendly at capital. Zack was very knowledgeable and new all the answers to any question that was asked. Everything ran smoothly and was ready when promised. Would recommend to anyone. More
by Jcgreen24
Employees Worked With
Zack Banks, Seth, Pankaj Seth
June 03, 2014
Excellent Service Once Again! Excellent service once again. Similar previous experience has brought us back to Capital. We would recommend this dealership to anyone! We will defi Excellent service once again. Similar previous experience has brought us back to Capital. We would recommend this dealership to anyone! We will definitely be back in the future for more vehicles. More
by JENNTSE7
Employees Worked With
Pankaj Seth
June 02, 2014
Throwing parts at my repair When our 2003 dodge Caravan started making noises and driving erratically recently, I had it towed to Capital Jeep Chrysler (so as to not cause any fu When our 2003 dodge Caravan started making noises and driving erratically recently, I had it towed to Capital Jeep Chrysler (so as to not cause any further issues by driving it there. It was making an odd humming noise, and the transmission "grabbed" and almost stalled out several times while sitting at stoplights.). I felt it would be best to have technicians trained on Dodge products diagnosing and fixing the problem. Boy was I wrong! To start, within 15 minutes of booking the van in with the service department, I received a call from one of the sales reps, saying if I wanted, I could save the repair costs, and just trade our van in on a new one. I thought this was odd, and said no, I thought it better to have our van repaired. We received a call from Jim, our service advisor, saying they had found codes that suggested they replace a module that controls the torque convertor, as well as a speed sensor. Thinking they would know best, we okayed the work. The repair took a week to get done (had to order in parts for our older van), and we had to rent a vehicle to cover the one being repaired. (no loaner was offered.) When the work was done, Jim called to say the repair was done but there were still issues, as during their test drives after the repair, during a panic stop, the tranny would not shift all the way back down to 1st gear. This was my first clue that they were guessing at the problem. I asked Jim what he suggested. He said they could investigate further and tear down the tranny and torque convertor, for another $600. This was after paying nearly $1300 to replace the module and sensor. I asked if the problem would only happen after a real panic stop, and Jim advised yes. Not wanting to spend too much money on our van, I said to not repair that and said if the issue returned or got worse we could look at it then. We got our van back and within 1 day of normal driving, it started doing all the same things that made us take it in for repairs in the first place (noises, grabbing and nearly stalling), as well as a couple of new ones (the speedo was jumping all over the place while sitting stopped at lights, and the tranny would not shift out of 2nd gear once we started driving again. ) Needless to say, I was somewhat upset. I called Jim. He said to bring it in on Monday and they would look at it. My wife and I both work, so that wasn't possible. I asked if we could bring it in earlier. Jim said Saturday. Again we were not offered a loaner. I had to demand it, stating we should not have to pay to rent a car while the repair they did not fix was looked at again. They did give us a loaner, but never offered to pay for our rental from before. Jim called later on Monday saying the technician now discovered something he had never seen in his 20 years of work, that a bearing in the alternator was worn and the vibrations (harmonics) was causing the humming noises we had heard from the start, and that the hum was fooling the module and speed sensor into thinking that the van was actually moving, even when it was not, and this was causing all the problems. Then I was told the alternator, including labour , would be another $500. I asked whether this may have been the problem from the beginning, and if they may have replaced the module and sensor needlessly. I was assured that no, "our technician is sure the module was bad from the beginning, and that he could not diagnose the problem without replacing it." I asked if I could have the old module. It wasn't possible. I spoke with service manager Hugh McLean, and told him that I did not feel I was being treated properly, and that I felt I was being charged to replace parts that did not require it. He said the best he could do is to not charge labour on installing the alternator. That did nothing to compensate me for the work I felt was done in error. UPDATE: Within hours of posting this comment I received a call from Cali. She let me know that the management team had further discussed my situation and decided that since it was so unusual, they would like to offer us a refund on the cost of the module. I felt this was a fair (still not perfect, but okay) offer. I wish this decision could have been arrived at from the start... Thanks Cali and Jeff. More
by CeeBig
Employees Worked With
Jim Ma
