Birchwood Ford

Had recall work done on my 2015 F150 in regards to the block heater cord in 2019. When I made the appointment in advance, so that the part could be ordered they hadn't changed the block heater cord despit block heater cord in 2019. When I made the appointment in advance, so that the part could be ordered they hadn't changed the block heater cord despite my appointment for this specific service. When I expressed my displeasure with the service not being done they took my truck back that day and installed a block heater cord from another vehicle as per the service advisor. Noticed over the past 2 years that when plugged in the truck was difficult to start, like it hadn't been plugged in. Forward to January 2022, again truck was plugged in but was frozen solid and would turn over but wouldn't start. Made appointment at different Ford dealership to have new cord put on. After that service appointment the service order stated that they replaced the block heater cord, previous one terminal pins were over sized and wrong cord was installed. Contacted Birchwood Ford in regards to this, scanned and emailed them my service copy from other Ford dealership as proof. They stated that they installed the appropriate cord and that I should contact Ford Canada. Neither Birchwood Ford or Ford Canada would admit to any wrong doing or offer any kind of reimbursement. Guess xxxx poor customer service is job #1 at Birchwood Ford and Ford Canada. More

All of the staff were awesome, I didn't feel pressured at any point. Jodi was super friendly and knowledgeable and Tyrone went above and beyond to get me financed. any point. Jodi was super friendly and knowledgeable and Tyrone went above and beyond to get me financed. More

As always the staff at Birchwood Ford are helpful and pleasant to deal with. Going through the vehicle ordering and customization was easily and painless and in the end we could not be happier with our n pleasant to deal with. Going through the vehicle ordering and customization was easily and painless and in the end we could not be happier with our new Ranger and the buying process. More

Great experiance. From walking in the door to picking up my new truck everything was top notch my new truck everything was top notch More

first off my sales consultant Tommy Palmer was first off my sales consultant Tommy Palmer was phenomenal. I was in need of a truck but never bought one before. He showed me all the packages and th first off my sales consultant Tommy Palmer was phenomenal. I was in need of a truck but never bought one before. He showed me all the packages and the vehicle that fit my needs. I can’t thank him enough! Definitely telling all my friends, family and even co workers about him. GO TO TOMMY HE IS THE BEST More

Had a very easy experience trading in my Eco Sport for a Ford Escape, Everyone was friendly I felt my concerns were listened to. Will continue to buy cars and send my friends and family to this location. Ford Escape, Everyone was friendly I felt my concerns were listened to. Will continue to buy cars and send my friends and family to this location. More

We purchased our Mustang GT through Birchwood Ford a few months ago and the service was so great we naturally returned when we were looking for our second vehicle. We purchased our 2021 Bronco Sport this we months ago and the service was so great we naturally returned when we were looking for our second vehicle. We purchased our 2021 Bronco Sport this week and once again Birchwood Ford went above and beyond for us. I can not say enough good things about everyone we dealt with there. Cole in sales, Tyrone and Ethan in finance and RJ in parts. You guys are all great! We absolutely love both our Bronco and our Mustang! Thank you again. More

Excellent Service and Courteous in handling the repairs to my F-150. A great job by Jordan Zadro the Service Advisor as well as the Technician who worked on my vehicle. Continue the Great Work and you are to my F-150. A great job by Jordan Zadro the Service Advisor as well as the Technician who worked on my vehicle. Continue the Great Work and you are a valuable asset to Birchwood Ford on Regent Avenue. More

Never thought I would switch to Ford. Birchwood Ford made it really easy for me to switch. Cole the sales guy was great. Very Competent and friendly. And so all the other staff. Thanks for making me happy. it really easy for me to switch. Cole the sales guy was great. Very Competent and friendly. And so all the other staff. Thanks for making me happy. Love my Truck More

A company that cares about its customers. I had a recall service for brake hoses. When I mentioned that my son had had to replace one two months ago, Jordon immediately asked me to produce a bill and she w service for brake hoses. When I mentioned that my son had had to replace one two months ago, Jordon immediately asked me to produce a bill and she would see if she could do something for me. That is caring at its best -- offering to help a customer despite no profit for the dealership. It can't get any better than that. More