Birchwood Ford

My experience started by finding the car I liked online. I sent two different messages on Facebook to be contacted. I received an immediate response from the Facebook messages, but they told me they would p I sent two different messages on Facebook to be contacted. I received an immediate response from the Facebook messages, but they told me they would pass me to someone who would get back to me. However, after two days of no contact, I called the dealer. The salesman I spoke with said he would get back to me shortly after I made an offer for the car. Two days later the same salesman was responding to my original inquiry on Facebook and seem like he had forgotten to get back to me regarding my offer, which was almost as asking price !He had no idea that he had responded to my initial message and mentioned that he had been away. Despite making a reasonable offer for the car, he didn’t get back to me at all. When they finally came back for negotiation, we were close to my offer, so there was something to work on. However, I then found out that the vehicle online with the photos and description was not the vehicle they were selling. We were looking for a hard top with upgrades for a Bronco, but they were trying to sell me a soft top, which was a different vehicle. Their response to this was to ask if I would consider a soft top. Overall, this dealership was disorganized, lacked accountability, and seemed completely clueless about what they were doing. I was very disappointed and would not recommend dealing with this group at all. More

Friendly staff, very patient and did not make it seem like they were pushing you into certain directions to buy. like they were pushing you into certain directions to buy. More

Everyone on the sales team made me feel valued as a customer. When I had questions that they didn't know the answer to, they'd go find out. They provided me with options and explained things in detail customer. When I had questions that they didn't know the answer to, they'd go find out. They provided me with options and explained things in detail to make sure I was comfortable with the purchase. From the first sit-down to delivery, I enjoyed the entire experience and would love to work with their team again for my next ride! More

Chris Kauffman sold us our car, he is very knowledgeable, friendly, has great peoples skills. Would highly recommend Birchwood Ford for your next purchase. friendly, has great peoples skills. Would highly recommend Birchwood Ford for your next purchase. More

Chris Kauffman sold me a bronco sport, came in when he said it would. Was very informative, kind and always kept me in the loop. said it would. Was very informative, kind and always kept me in the loop. More

Jordan, as usual, gives excellent customer service. She was in constant communication with the details of the work done on my vehicle. An asset to your company! She was in constant communication with the details of the work done on my vehicle. An asset to your company! More

Service the way it should be. Customer centric. Jordan Zadro is top shelf. Friendly, efficient and a good communicator. The best service advisor I have ever had. Customer centric. Jordan Zadro is top shelf. Friendly, efficient and a good communicator. The best service advisor I have ever had. More

Always exceptional and speedy service when dealing with Jordan Zadro. Has helped me get back on road many times without delay. Jordan , you rock !! Jordan Zadro. Has helped me get back on road many times without delay. Jordan , you rock !! More

Go see Ilya, he’s the best. Th is extremely knowledgeable and will go over every detail with you, big or small. Time is not a factor, you will leave satisfied wether you purchas Th is extremely knowledgeable and will go over every detail with you, big or small. Time is not a factor, you will leave satisfied wether you purchase a vehicle or not. More