Bay King Chrysler

Jeep Patriot Transmission Service After my Jeep had to be towed to the dealership for a transmission replacement, all I had to do was wait. The team took care of my rental and shuttle. After my Jeep had to be towed to the dealership for a transmission replacement, all I had to do was wait. The team took care of my rental and shuttle. My salesperson, Brian, was great at communicating to me what was going on and when I had questions for my service rep, Adrienne, she was patient in providing answers that I could understand. In the end, I didn't even have any paperwork to take care of. There is no doubt that leaving your car with a mechanic is stressful - rental or no rental, warranty or no warranty - but the Bay King team did their best to alleviate that stress. More

Aggressive behavior of service reception . Having purchased a previously owned 2013 Ram Longhorn, the salesman "Dave Hands" advised me of the 1st and 2nd oil changes being at no charge, and $2 Having purchased a previously owned 2013 Ram Longhorn, the salesman "Dave Hands" advised me of the 1st and 2nd oil changes being at no charge, and $20 for each oil and filter change thereafter. Having utilized the 2 free one's, and preparing for a trip involving the truck, I booked a oil change at Bay King for Wednesday June 28th @ 8am. Unable to bring the truck in myself, my wife attended the appointment on my behalf and waited for the truck in your lounge. When the service completed, my wife was asked to pay $49 for the oil and filter change. She (my wife) explained the $20 agreement to the young girl "Adrianna "in the service department, who my wife said that without provocation, became rudely aggressive to the point where other customers waiting, commented to my wife both immediately and as my wife exited the service department, on how "uncalled for" and "holly cow, she woke up on the wrong side of the bed this morning". Amidst the discussion, my wife called me asking if I could confirm the $20 agreement to Adrianna at the Bay King service department and elaborate with any further information I may have, in effort to clarify it. Adrianna began in a professional manner and spoke to me with respect, but the conversation turned short after I elaborated on the agreement. She then phoned me back on a number my phone failed to recognize, and her words were anything but professional thereafter. My wife also called me after leaving Bay King saying how Adrianna had said to her (After Adrianna and I spoke) "your husband was loud, yelling and screaming at me and very ignorant ". Sir, I was in disarray after hearing this. As explained to Adrianna, being a business owner myself operating heavy international transportation needs of a wide array of Canada based corporations, voice tone and a positive disposition plays key in business longevity and customer satisfaction , and regardless what side of the bed one wakes up on, a positive demeanor coupled with integrity and borderless dedication to the task at hand is all that comes between a customer and myself. Adrianna may have had a challenging evening there prior, but by no means should she have spoken so aggressively rude and condescending to my wife. It was shamefully memorable experience for my wife, to say the least. Thank you for your time. Regards; -Dan Van Hee More

Great Customer Service. Dan was an awesome salesperson to deal with. He was very helpful throughout the whole buying process and answered all my questions quickly. If he didn Dan was an awesome salesperson to deal with. He was very helpful throughout the whole buying process and answered all my questions quickly. If he didn't know the answer he quickly found it out and informed us which was awesome. We are so glad to have purchased our new Ram from him! We will absolutely be customers for life! More

Ram 1500 Larime purchase with Dan Dan was very helpful and knowledgeable about my truck. Made it easy and worked around your schedule. He explained everything in great detail and made Dan was very helpful and knowledgeable about my truck. Made it easy and worked around your schedule. He explained everything in great detail and made the buying process easy because he made sure all my questions were answered. Very friendly and would recommend him to anyone. More

Love my Renegade! I chose Dan from all the reveiws I read online, and I wasn't disappointed. Thanks Dan for making things easy, and for taking me through everything wi I chose Dan from all the reveiws I read online, and I wasn't disappointed. Thanks Dan for making things easy, and for taking me through everything with care. Dan cares about his clients, that shows! It was an easy, honest experience. I didn't feel pressured. I was just told the facts and given lots of time to mull things over. I'm looking forward to taking my Renegade out and about this summer! Thanks again Dan! More

Happy repeat customer This is my third purchase from Bay King, and I couldn't be happier! Love my new Compass, and was thrilled with the amazing service from everyone at th This is my third purchase from Bay King, and I couldn't be happier! Love my new Compass, and was thrilled with the amazing service from everyone at the dealership, most importantly from Dan Luton. I highly recommend Dan and Bay King. More

Warranty part We had a part that needed replacing that was under warranty. The dealership drove me to work and picked me in an organized and timely manner. Everythi We had a part that needed replacing that was under warranty. The dealership drove me to work and picked me in an organized and timely manner. Everything was done and van ready on time. More

Absolutely amazing If you want to be treated like family, go to bay king. The staff made me feel important and that I mattered. Dan sold me my jeep and he was so amazing If you want to be treated like family, go to bay king. The staff made me feel important and that I mattered. Dan sold me my jeep and he was so amazing. Always smiling had a great personality and such a kind spirit. I had the privilege of meeting the owner and he was just as amazing. I will recommend bay king to everyone I know. They treat you like family, what other dealership does that? Best experience ever! Thank you!! More

Excellent Service Dan did an excellent service, he was very professional but not intimidating, always available for inquiries and questions. Keep up the good work. Dan did an excellent service, he was very professional but not intimidating, always available for inquiries and questions. Keep up the good work. Thumbs up More