Bay King Chrysler

big decision for me made easy I highly recommend Bay King. Prior to my experience here, I've only bought cars under the $5k marker - so this was a big and stressful decision to get I highly recommend Bay King. Prior to my experience here, I've only bought cars under the $5k marker - so this was a big and stressful decision to get a "real car". Right away they heard my concerns and what I was looking for. I had various recommendations from friends here and there to try out a lease, buy new, etc. But after talking with the Bay King team, I knew that they wanted the best for me. I am very happy with my decision and their service. I know that I will continue to be cared for and valued in the future. Thanks Bay King! More

Friendly Staff, Helpful and did not pressure us My Dad was looking for a new car and he had checked out dealers in the Hamilton and Caledonia. Bay King was by far hands down the most friendly and ac My Dad was looking for a new car and he had checked out dealers in the Hamilton and Caledonia. Bay King was by far hands down the most friendly and accomodating for my Dad! The entire team at Bay King made by Dad feel welcomed and important! Carmen the sales rep was super friendly and very helpful. Carmen did not pressure my Dad at anytime to buy a certain car he let him test drive a few cars! When my Dad decided on a car Carmen and Jamie (the Manager of bay king) went out of their way make my Dad's new car purchase very easy!! My Dad picked up his new 2015 Chrysler 200 lx last Monday and he is very happy with his new car. Carm told us if we had any questions we could call him@bay king or on his cellphone! It is very rare nowadays that you get that extra special customer service! We will definitely recommend Bay king to all our neighbors, friends and family!! Finally I just have to say Wow to the bay king reception/waiting area. It's like a 5 star Hotel!! Once again Kudos to everyone@bay king!! More

2013 Ram brake issues Not sure where to start the truck is a piece of crap. Arrived stated my concerns calmly and was greeted with "We don't build them you know we just fix Not sure where to start the truck is a piece of crap. Arrived stated my concerns calmly and was greeted with "We don't build them you know we just fix them!" This came from there service advisor!!!!took that as this was a bad buy on my part. I was then asked were I had it serviced and I said another dealer ( Bay king told me to take it there) and they said I was lying. Next talked to the service manager what and wow boy now I'm at fault here "DIDNT GET IT SERVICE HERE SO ITS NOT OUR PROBLEM". Left the dealer feeling like crap, I'm out 60K for truck that probably wont make it to 100k STAY FAR AWAY FROM THIS PLACE! More

Complete Package We have been to Bay King over the years and they really do treat us well everytime we are there. My wife Karen and I go in for oil changes and brake w We have been to Bay King over the years and they really do treat us well everytime we are there. My wife Karen and I go in for oil changes and brake work on our 2012 Dodge Caravan when it needs it! We like the people, the atmosphere and most of all they conversations we get into with the manager John! Thanks again for antoher great chat. See you guys soon. Mopar or no car! More

service deptment took my mopar in for breaks, aliment, window wipers,cpl recalls and other service and ALL work had to be redone elsewhere i would not take my car the took my mopar in for breaks, aliment, window wipers,cpl recalls and other service and ALL work had to be redone elsewhere i would not take my car there ever again and i will not purchase a car from there again either my family has dealt with this palce for 30 yrs but never again service manager is a dick and the mechanics are 3rd rate please do not take your car to bay king as you will be paying to get work done again More

Oil change I've never had an oil change take two hours - done myself or 'professionally'. ridiculously slow service, even with a prebooked appointment. Wasn't wo I've never had an oil change take two hours - done myself or 'professionally'. ridiculously slow service, even with a prebooked appointment. Wasn't worth the 'free first oil change'. More

4 wheel alignment Brought my truck for alignment my steering wheel was off double checked at home alignment was still off be weary of service department they just want Brought my truck for alignment my steering wheel was off double checked at home alignment was still off be weary of service department they just want to sell More

Misleading/shady sales tactics Was told by James on phone at 8 pm that vehicle we were interested in was available to drive, not on lot at 10 am next morning Was told by James on phone at 8 pm that vehicle we were interested in was available to drive, not on lot at 10 am next morning More

Terrible experience with used car manager my 2014 truck in because alignment was off, I also noticed rust and the plastic end of the running board coming off... After being told that I hit th my 2014 truck in because alignment was off, I also noticed rust and the plastic end of the running board coming off... After being told that I hit the vehicle and that I'm lying, he said that the alignment issue was known prior to deliver but not fixed due to an oversight. Conversation ended with me being told "I'm not going to do anything for you" and a hang up. Very unprofessional and terrible customer service! Next truck will be a Ford!!! Thanks for nothing "Mark"!! More

2001 PT Cruiser, in for a transmission service (flush fluid, change filter, "adjust" as needed). Completed OK but transmission was banging on downshifts as soon as I drove away. Went back again another d fluid, change filter, "adjust" as needed). Completed OK but transmission was banging on downshifts as soon as I drove away. Went back again another day and they did a 'quick learn procedure' which fixed the problem, no charge for that. Have to wonder why they didn't do the 'quick learn' thing the first time -- the return visit took up most of my morning to drop the car off, get shuttle rides back and forth etc. More