Bay King Chrysler

Oil change I've never had an oil change take two hours - done myself or 'professionally'. ridiculously slow service, even with a prebooked appointment. Wasn't wo I've never had an oil change take two hours - done myself or 'professionally'. ridiculously slow service, even with a prebooked appointment. Wasn't worth the 'free first oil change'. More

4 wheel alignment Brought my truck for alignment my steering wheel was off double checked at home alignment was still off be weary of service department they just want Brought my truck for alignment my steering wheel was off double checked at home alignment was still off be weary of service department they just want to sell More

Misleading/shady sales tactics Was told by James on phone at 8 pm that vehicle we were interested in was available to drive, not on lot at 10 am next morning Was told by James on phone at 8 pm that vehicle we were interested in was available to drive, not on lot at 10 am next morning More

Terrible experience with used car manager my 2014 truck in because alignment was off, I also noticed rust and the plastic end of the running board coming off... After being told that I hit th my 2014 truck in because alignment was off, I also noticed rust and the plastic end of the running board coming off... After being told that I hit the vehicle and that I'm lying, he said that the alignment issue was known prior to deliver but not fixed due to an oversight. Conversation ended with me being told "I'm not going to do anything for you" and a hang up. Very unprofessional and terrible customer service! Next truck will be a Ford!!! Thanks for nothing "Mark"!! More

2001 PT Cruiser, in for a transmission service (flush fluid, change filter, "adjust" as needed). Completed OK but transmission was banging on downshifts as soon as I drove away. Went back again another d fluid, change filter, "adjust" as needed). Completed OK but transmission was banging on downshifts as soon as I drove away. Went back again another day and they did a 'quick learn procedure' which fixed the problem, no charge for that. Have to wonder why they didn't do the 'quick learn' thing the first time -- the return visit took up most of my morning to drop the car off, get shuttle rides back and forth etc. More

- I took my 2001 Jeep TJ in to correct an erratic idle, stalling at stops and balking on acceleration. Apparently not an uncommon problem (485,000 Google hits on Jeep erratic idle). Assumption being a stalling at stops and balking on acceleration. Apparently not an uncommon problem (485,000 Google hits on Jeep erratic idle). Assumption being a dealer would have the experience and expertise to locate and correct the problem. The technician required FOUR hours of diagnostic time to locate the problem in the clock spring!!!; a $411.20 charge! Some expertise! - Diagnosis, throttle body service and clock spring replacement = parts & labour of $989.62! ............................. - Following is a copy of the communication with the dealer's service manager. You decide if you'd take your vehicle here. Sir, I just picked up my 2001 Jeep TJ from your service dept. where it had been in for repairs to correct an irregular idle, stalling at stops and balky acceleration. Wo # CCCS269793; customer # 20332. The problem has been corrected. Concern: My rationale for selecting a dealership repair was that they would have up to date experience specific to characteristics and defect history of the brand and model of vehicle; proper testing equipment; privileged information in the form of service bulletins, reference manuals, wiring diagrams; in short, to be able to provide ‘expert’ service. The FOUR HOURS required to determine where the fault was (second item up the wiring from the throttle control) seems to fall somewhat short of the 'expert' category and appears excessive, especially considering that problem seems to be common; ie: 288,000 Google hits on ‘Jeep TJ erratic idle’ and about 1/2 million on 'Jeep erratic idle'. I think that an adjustment to the 'diagnostic' charge is in order and I would appreciate your review of the invoice. Sincerely, Don Fraser DEALER REPLY: Mr. Fraser, I am fully confident in our technicians abilities in diagnosing and repairing any concerns that enter our shop. Are you suggesting that instead of using Chrysler repair protocol and consulting our Chrysler tech-line, we should ‘Google’ customers concerns and rely on so-called ‘internet experts’ to solve the problem for us, who’s liable if the problem re-occurs? I will not reimburse or adjust your diagnostic charge. Proper diagnostics take time and all time was approved by you before we performed any work. We did fix your problem and I believe we did so to the best of our ability. Blair Holierhoek Service Manager Bay King Motors More