Bay King Chrysler

Excellent Experience Excellent customer service has almost become a thing of the past. We consumers have grown accustomed to outsourced customer service departments and fa Excellent customer service has almost become a thing of the past. We consumers have grown accustomed to outsourced customer service departments and faceless, electronic "help." It always gives me a bit of hope when a company actually goes above and beyond the call of duty and provides excellent customer support. Dan Luton and Bay King Top my list.....would suggest to anyone looking for the best car buying experience :) More

Amazing customer service Dan Luton is an amazing sales rep. He is knowledgable, personable, and down to earth. He doesn't make you feel pressured into purchasing a certain veh Dan Luton is an amazing sales rep. He is knowledgable, personable, and down to earth. He doesn't make you feel pressured into purchasing a certain vehicle but rather lays out all the options in a very informative way. He took extra care with our family; listening to our needs vs. wants in a car and even by watching our little guy as we signed papers. We would definitely purchase from here again! Also, we are in love with our new car. More

Oil Change Hassles and Lifetime Free Squeaky Brakes! Wife and I had a Grand Caravan with a "Gold Plan" warranty which included oil changes so we kept bringing it to our local dealership Bay and King Chry Wife and I had a Grand Caravan with a "Gold Plan" warranty which included oil changes so we kept bringing it to our local dealership Bay and King Chrysler. We are long time Bay and King customers, bought a car from them back when they actually were located at Bay and King. Anyways. Bay and King now is a sort of 'flashy' service place with multiple service desk drive in bays, "greeters" and free (good) coffee. The oil changes however became a constant hassle. That van had a 3.6 V6, which is a great motor, but has and internal oil filter located at the top of the motor. To do an oil change properly on a 3.6 takes a few minutes more that it did on older motors which had disposable oil filters at the bottom of the motor, and Bay and King just can't be bothered to do it correctly. After every oil change the oil level was too high and the oil looked dirty (ie they weren't allowing all the old oil to drain). I talked to the service manager about this but they really just don't give a crap. Second problem was that one time I also asked for the rear brakes to be service - I thought "factory trained technicians" could do brakes. They were squeaky from then on, enough that passengers complained and other drivers would look at me when slowing for red lights etc. I then paid again for rear brake servicing, waited for hours while they did that and missed a meeting, but they still squeaked. Again, I have discussed all this with the service manager George Damovski many times, I told him I would be posting here about my problems, and he really just doesn't care. Their shop is always busy so I guess it doesn't matter to them. I have had various warranty work done at Bay and King over the years and never had a problem, but I can't recommend them for routine work such as oil changes or brake services. 01/27/2019 comment. I had never understood why the oil would always look dirty even after the 'oil changes' at Bay and King. Once it was out of warranty I did the oil changes myself and the oil now stays clean, a little brown just before a change is due but clean after. The oil level is correct after a oil change now also. I still think they were just lazy and didn't drain all the oil before refilling, or they simply don't do the change at all sometimes. Larger jobs such as timing belt changes on other vehicles we have owned all turned out well. I would go elsewhere for brakes and oil changes. More

I bought a Challenger! Taking the plunge to purchase your first vehicle can be a bit overwhelming, but the staff at Bay King Chrysler were second to none. Kevin helped me w Taking the plunge to purchase your first vehicle can be a bit overwhelming, but the staff at Bay King Chrysler were second to none. Kevin helped me weigh the pros and cons of all options and was very helpful, knowledgeable and informative. Growing up I was in awe of my Uncle's '74 challenger, and now I have one of my own. Would definitely recommend ! More

It's definitely a dealership you can trust. My roommate bought a Dart last year, my girlfriend bought a 300 last year, I bought a 200 two months ago and a very close friend just bought a Cheroke My roommate bought a Dart last year, my girlfriend bought a 300 last year, I bought a 200 two months ago and a very close friend just bought a Cherokee. It's definitely a dealership you can trust. James Hand is very helpful! More

Just purchased my first vehicle this past week. Bay King Chrysler is definitely the place to go if you are looking for a wide variety of new and pre-owned vehicles. The staff is ext this past week. Bay King Chrysler is definitely the place to go if you are looking for a wide variety of new and pre-owned vehicles. The staff is extremely friendly, kind, and understanding of customers' interests and requirements. I truly felt like apart of the family as soon as I entered the doors as their customer service was amazing! The building and property are both beautiful and well designed, felt great being on the property and saw plenty of cars that I was interested in. Also, I received incredible service from one of the Sales Representatives, Jim Coons, who made my decision a lot easier and had everything ready to go in just a couple days! If I had to advise anyone on where to search for their next automobile it would certainly be Bay King Chrysler. I look forward to going into the dealership again, as I know it is a place where I will be treated with tremendous respect and honesty! More

Warm and welcome This is the place for Service with a Smile. The staff were so attentive, willing to answer any questions I had and made me feel comfortable with m This is the place for Service with a Smile. The staff were so attentive, willing to answer any questions I had and made me feel comfortable with my decision to come to them over other dealerships. I believe not only is a reliable vehicle a necessity to have but also that the company I am buying from are passionate about the safety and quality of their vehicles they are selling to their customers. When Bay King says they are "an industry leader in family customer service" I believe this to be true because they made me feel like I was a part of this family they have at Bay King Chrysler. I am looking forward to seeing my family again! Also, love the warm welcome from your Customer Service Ambassador, Lauren Dekker. What a way to start the day with a hot coffee and a friendly face :) More

big decision for me made easy I highly recommend Bay King. Prior to my experience here, I've only bought cars under the $5k marker - so this was a big and stressful decision to get I highly recommend Bay King. Prior to my experience here, I've only bought cars under the $5k marker - so this was a big and stressful decision to get a "real car". Right away they heard my concerns and what I was looking for. I had various recommendations from friends here and there to try out a lease, buy new, etc. But after talking with the Bay King team, I knew that they wanted the best for me. I am very happy with my decision and their service. I know that I will continue to be cared for and valued in the future. Thanks Bay King! More

Friendly Staff, Helpful and did not pressure us My Dad was looking for a new car and he had checked out dealers in the Hamilton and Caledonia. Bay King was by far hands down the most friendly and ac My Dad was looking for a new car and he had checked out dealers in the Hamilton and Caledonia. Bay King was by far hands down the most friendly and accomodating for my Dad! The entire team at Bay King made by Dad feel welcomed and important! Carmen the sales rep was super friendly and very helpful. Carmen did not pressure my Dad at anytime to buy a certain car he let him test drive a few cars! When my Dad decided on a car Carmen and Jamie (the Manager of bay king) went out of their way make my Dad's new car purchase very easy!! My Dad picked up his new 2015 Chrysler 200 lx last Monday and he is very happy with his new car. Carm told us if we had any questions we could call him@bay king or on his cellphone! It is very rare nowadays that you get that extra special customer service! We will definitely recommend Bay king to all our neighbors, friends and family!! Finally I just have to say Wow to the bay king reception/waiting area. It's like a 5 star Hotel!! Once again Kudos to everyone@bay king!! More

2013 Ram brake issues Not sure where to start the truck is a piece of crap. Arrived stated my concerns calmly and was greeted with "We don't build them you know we just fix Not sure where to start the truck is a piece of crap. Arrived stated my concerns calmly and was greeted with "We don't build them you know we just fix them!" This came from there service advisor!!!!took that as this was a bad buy on my part. I was then asked were I had it serviced and I said another dealer ( Bay king told me to take it there) and they said I was lying. Next talked to the service manager what and wow boy now I'm at fault here "DIDNT GET IT SERVICE HERE SO ITS NOT OUR PROBLEM". Left the dealer feeling like crap, I'm out 60K for truck that probably wont make it to 100k STAY FAR AWAY FROM THIS PLACE! More