401 Dixie Volkswagen

Complete Incompetence The absolute worst customer service. The workers are extremely unprofessional over the phone and are inconsistent with the information they give. Phon The absolute worst customer service. The workers are extremely unprofessional over the phone and are inconsistent with the information they give. Phone etiquette is non-existent for both the service department and the front desk. I would not trust any person working here with my car. I also will never go to any Volkswagen dealership again after the experience I had here. I would rather pay more money anywhere else than waste the amount of time I did again with their complete incompetence. Whoever is in charge of service at this location really needs to be reevaluated. The service is a complete scam and the used cars sold are not safe to drive. More

Thank you! Great car and service. My experience as a first time car buyer was great! Love my new 2019 Jetta! So happy with 401/Dixie VW. Great car and service. My experience as a first time car buyer was great! Love my new 2019 Jetta! So happy with 401/Dixie VW. More

Great dealship and good employees Last week i bought atlas I recently picked up my new Atlas from this dealership. My sales rep, RASHEMM SAIGAL amazing throughout the entire proces Last week i bought atlas I recently picked up my new Atlas from this dealership. My sales rep, RASHEMM SAIGAL amazing throughout the entire process. He was knowledgeable, patient and professional throughout. Would definitely recommend to my friends and family!!! More

Wish there was a negative star option. Steer clear of this dealership, have had nothing but bad experience with them. Started with the sale ending with the service. Sales person I dealt wit Steer clear of this dealership, have had nothing but bad experience with them. Started with the sale ending with the service. Sales person I dealt with had very little knowledge of the product, General Manager is unreasonable and rude, service department is shady. Went for a winter tire swap once and was recommended an alignment at 15000 km, unbelievable. Service manager Nick contradicts himself on recommendations, just cannot be trusted. Don't bother getting VW Canada involved as they work in tandem with the dealership, it's all one big scam. Don't forget about the Diesel scam with this brand, stay away from VW. I'm honestly surprised by some of the high ratings, 4 years of dealing with this dealership and not one pleasant experience. More

excellent experience I Just bought a used car from 401/Dixie VW and had a great experience and found a great car that was in my budget. Thank u Mr. Andy I Just bought a used car from 401/Dixie VW and had a great experience and found a great car that was in my budget. Thank u Mr. Andy More

Excellent Good customer service, detail explanation about models and prices plus services after purchasing. Even after purchase for any help. Good finance adv Good customer service, detail explanation about models and prices plus services after purchasing. Even after purchase for any help. Good finance advice and services and quick results. More

Charged for diagnosis, failed to diagnose Had an alternator and Battery Replaced Friday. $1780. Wow. But on the drive home, the glow plug light started flashing. Trouble code P2563. Seen Had an alternator and Battery Replaced Friday. $1780. Wow. But on the drive home, the glow plug light started flashing. Trouble code P2563. Seen it before after an intercooler service, likely a vacuum hose. Charged $118 + tax for diagnosis, tech said have to restore the vacuum system to OEM condition before further diagnosis. OK, what part needs replacing? Sorry, you used up your hour of diagnosis, we can't tell you. Did not want to play double or nothing on diagnostic fees, so left down $2k over 2 days :( More

Amazing car, Amazing price Rashemm Saigal is the man!! He was able to find me the car I wanted for an even better price. I Highly recommend him. Thanks Rashemm Saigal is the man!! He was able to find me the car I wanted for an even better price. I Highly recommend him. Thanks More

Noise in right rear of car I took my Passat to dealer to find noise in right rear of car and they found it was a stabilizer link. Evan in service was very polite and kept me inf I took my Passat to dealer to find noise in right rear of car and they found it was a stabilizer link. Evan in service was very polite and kept me informed of the work involved. I have had great service from this dept and last weekend I stopped by to see about the adblue crystalizing and Ryan immediately took my car to the shop and had it shampooed. I would recommend having your vehicle serviced at this dealership More

Great experience buying from Alicia I had a good experience at this dealership. Everyone was pretty helpful, especially our salesperson, Alicia Mory. She was great right from the get go I had a good experience at this dealership. Everyone was pretty helpful, especially our salesperson, Alicia Mory. She was great right from the get go and I would recommend her to anyone looking to purchase a vehicle. More