401 Dixie Volkswagen

Very Bad Customer Service and Intentional Damage to the CAR Customer service is pathetic. Service manger is throwing his weight all around and makes you feel so helpless. Attitude is very callous. Not ready to Customer service is pathetic. Service manger is throwing his weight all around and makes you feel so helpless. Attitude is very callous. Not ready to help at all. More

Poor customer service Very poor customer service I have to call 8 times to reach service desk 2time he put on hold and hang up finally he answered and he didn’t book my ser Very poor customer service I have to call 8 times to reach service desk 2time he put on hold and hang up finally he answered and he didn’t book my service appointment because he need full vin no to book appointment even I bought car from them and he don’t want search my fine I feel bad why I buy vw even dodge is better they never ask for vin no for appointment for my pickup truck More

Very good dealership!!! I would recommend Joseph Magno and Rafeek Babili as the salespeople at the 401 Volkswagen dealership. Raffeek and Joseph helped me in choosing the I would recommend Joseph Magno and Rafeek Babili as the salespeople at the 401 Volkswagen dealership. Raffeek and Joseph helped me in choosing the right car for myself,Volkswagen Passat. They were helpful and demonstrated professional manner through the whole buying process. They were friendly and polite to me as well.Joseph answered a lot of my questions and Rafeek delivered my car for me once I went to pick it up. Also the financing manager, John was wonderful to me .Most of all,my experience at the dealership was great and I would recommend anyone to go to the dealership and consider of buying a new car for him or herself!!! More

Horrible customer service, never going back Just despicable customer service, blame the customer and has nothing else to say but sorry not our fault. Damaged two of our cars and we'd rather p Just despicable customer service, blame the customer and has nothing else to say but sorry not our fault. Damaged two of our cars and we'd rather pay for it to get fixed elsewhere then take it back to them to get fixed for free. More

Completely Dishonest.. I went for the service for my brand new Jetta, I spent three hours. they CLAIM that they changed my oil, checked my brakes which i realized after that I went for the service for my brand new Jetta, I spent three hours. they CLAIM that they changed my oil, checked my brakes which i realized after that they didn't. one of the employees came after one hour and said that the alignment has a problem and need to be fixed it is very urgent and it might cause an accident so I agreed for paying an extra $140.00 then they spent one more hour. after they were done, the car was still shaking on the highway, apparently they didn't do any alignment at ALL for which I already paid for. Also for the oil now it's only 3 months after the first service and the oil light is now on, it needs to be changed which means they didn't touch it since the car was brand new!! I'm highly disappointed and will never ever go back there or even buy another car from the same dealer in the future! More

Good service I liked the way i was treated and the service was very good. Mr. Sehgal made a good deal. I would definitely recommend him if you are looking for a go I liked the way i was treated and the service was very good. Mr. Sehgal made a good deal. I would definitely recommend him if you are looking for a good deal at this showroom. More

Scummy and dishonest. Scummy as xxxx. I used to have better experience here until the most recent maintenance with brake flush and coolant flush, where they charged me $600 Scummy as xxxx. I used to have better experience here until the most recent maintenance with brake flush and coolant flush, where they charged me $600 for labour which supposedly equals to 5 hours of work but in actuality the car was only physically there for less than 2 hours, which means they charged $600 for 2 hours and self inflated their hourly rate of $120/hr to $300/hr! Also, it says on my final invoice that 5 hours is needed to do everything listed, yet somehow magically they did "everything" in less than 2! IMPOSSIBLE! I call B. S. on that! So I called Nicholas the manager regarding what his service advisor, Brandon, did after Brandon dodged all my boyfriend's calls last night, and same B. S.! "They are all packaged deals so the time it says on the invoice will not reflect what the time it actually took for your car to be worked on, but we will still charge you the same rate." okay... But if the time listed and the time spent is even REMOTELY similar, then fine, but... 5 hours vs 1.75 hours respectively, that's utter ridiculous. Nicholas, to be honest, my family had good past experience with you before you had been promoted, but since promotion .. Wow... Just despicable. When I left your facility, after driving around for less than 1 minute, a warning light came on the dashboard which caused me to have to bring the car back.... after this so-called packaged maintenances... Since the time difference is so significant, I am starting to wonder if everything that was listed and charged that was supposed to be done was even completed or done properly at that. Since no fairness could be achieved after calling this so called useless service manager, we have filed a complaint with VW headquarters about your scummy dealings against the Dilawri group and 401 Dixie Volkswagen. More

Excellent service I am very satisfied with the excellent customer service provided by every employee in 401 Dixie VW dealership. I will recommend the dealership to ever I am very satisfied with the excellent customer service provided by every employee in 401 Dixie VW dealership. I will recommend the dealership to everyone I know! More

unreliable customer service..fishy behaviors!! I arrived as early as their opening time 9 AM, so i waited in my car for a good 15 mins until everyone gets their coffee and balances their caffeine I arrived as early as their opening time 9 AM, so i waited in my car for a good 15 mins until everyone gets their coffee and balances their caffeine level..otherwise you know what kind of kind of service you will get! when i entered, no one bothered to greet me! i have purposely walked by 2 sales consultant so they just looked at me and they didn't bothered! oh, i though may be they sold enough cars for a day that just started, who knows, its VW! then i went to explore the 2018 VW tiguan which i liked very much, there Krisan approached me and he was very professional, he did explained all i want to know and went for a test drive. Excellent! i liked the car and i put my offer ..back and fourth ..deal is done. after 2 weeks, i followed up my self to check when is the bloody car! then he told me, they cannot find the one with Sunroof and they are still checking..fair enough..another week passed by, bad i have made the call, the guy was busy and he texted me later that my car is still in transit,later he says , they took it back to the factory and fix the sunroof, i said where, he said Mexico!! later the other sales manager called Ali, called me and said they cannot find my car!! so it took VW, one of the Giant Auto makers in the world- 3 weeks to come back and tell me .. THEY CANNOT FIND MY CAR...HELLOOO, i didn't sign for a MASSERATI or Aston Martin or some Crazy Fast and Furious extreme specs !! its just a bloody Tiguan Confortline!!! was it really a struggle? i went back to take my refund and the sale manager didn't even show a sign of apology for the delay in response or anything! i didn't even bother and i was happy that i didn't get the car from this dealership, coz the costumer service is not what i was expecting, its below par.. i will not go back to this dealership as i already lost confidence in their service. More

Worst dealership of the year They sold me a new car last year and it is showing some trouble signs and they said they can not fix it you have to take it to another dealership. Wo They sold me a new car last year and it is showing some trouble signs and they said they can not fix it you have to take it to another dealership. Wow really More