401 Dixie Volkswagen

Underhanded Salesmen and Hidden Fees Went in looking to buy a CPO 2016 Golf R, and trade-in my 2015 Jetta. After sending information and pictures they offered me $9000, which was about $1 Went in looking to buy a CPO 2016 Golf R, and trade-in my 2015 Jetta. After sending information and pictures they offered me $9000, which was about $1000 above market average. After sending me a quote I noticed quite a few discrepancies: The trade-in value on the quote was only $8000, there was a "security package" for $600 added which ended up being a pure-profit insurance policy for your keys and wheels that the dealership offers. An additional $400 CPO fee, which I was explained was "there to lower the interest rate". They also swapped out the typical 2 year CPO-standard promotional .9% interest loan with a Scotia loan with a 5.99% interest rate for 2yrs. After speaking with the salesman he explained to me that the discrepancy between his offer of $9000 and the quoted $8000 was that he was including the GOVERNMENT MANDATED TAX BENEFITS I received from trading in the vehicle and saving $1000 in taxes .. in the trade-in offer... It was clear to me at this point that this dealership was using underhanded methods and could not be trusted to sell a vehicle. More

Jasraj Grover made my experience buying a car very easy! he is a wonderful salesman, would definitely recommend Dixie volkswagen to friends and family! overall great people! he is a wonderful salesman, would definitely recommend Dixie volkswagen to friends and family! overall great people! More

We went to purchase a 2017 Tiguan CL which in the We went to purchase a 2017 Tiguan CL which in the pre-owned section. Ryan was a wonderful salesperson who helped us understand the car features but We went to purchase a 2017 Tiguan CL which in the pre-owned section. Ryan was a wonderful salesperson who helped us understand the car features but at the time of negotiations, his manager Rashemm Saigal came across to be a very rude person. He was disrespectful and looked down on not only on us but his employee infront of us. Volkswagen stands for the 3H - human, humor and honest and he did not possess any of those qualities. From a true Volksfan, we felt the brand did not give us the loyalty we deserved and they lost us to another. More

Mr Jasraj Singh Grover gave us excellent service in helping us find a car that suited our needs. He was also polite courteous and patient helping us find a car that suited our needs. He was also polite courteous and patient More

Great experience Just got my 2020 Tiguan here. Although the delivery was over-extended, the purchasing experience in general was quite good. Malik was the one who help Just got my 2020 Tiguan here. Although the delivery was over-extended, the purchasing experience in general was quite good. Malik was the one who helped me. He is the kind of sales who really listen to customers' needs and strive to meet their wants. Through the whole negotiation, he never attempted to 'force' a sale, but rather, tried to create value for both sides. More

Horrible customer service This dealership was very rude and misleading. All they care about is money. Very poor customer service skills. Very aggressive people! Just a horribl This dealership was very rude and misleading. All they care about is money. Very poor customer service skills. Very aggressive people! Just a horrible experience all-around. More

Ahmed was a no pressure sales person. Responded to my initial inquiry within minutes. Responded when I wanted VIN So I could check out how many owners n verify kms posted by previous owner etc. Disclo initial inquiry within minutes. Responded when I wanted VIN So I could check out how many owners n verify kms posted by previous owner etc. Disclosed small collision. As I negotiated price it was a little tough but a compromise was made. They took care of all paperwork n delivered car on time. Impressed. More

Disrespectful Staff - If you don't buy Feel like getting humiliated? Go talk to Hussan and Max. They will surely help in that department!! I absolutely don't recommend this place. They h Feel like getting humiliated? Go talk to Hussan and Max. They will surely help in that department!! I absolutely don't recommend this place. They have the attitude of "If you don't buy then go away we have plenty of customers willing to pay more than you." More

Bad Experience I made a deposit buy Volkswagen Atlas SUV. But unfortunately I could not arranged the security deposit and cancel the purchase. Next day morning I ask I made a deposit buy Volkswagen Atlas SUV. But unfortunately I could not arranged the security deposit and cancel the purchase. Next day morning I asked for the deposit refund and the salesperson asked me to come to dealership to take the deposit any time. I went to the dealership The salesperson informed the business manager and asked me to wait. He kept saying wait for 5 minutes. Business manager left the dealership by saying that the another manager will refund the money. They kept me waiting till 9 pm and they said they don’t refund the money after 5pm. More

Bad service and worst customer service The overall customer satisfaction to this dealership would be 0. Initially I had issues with my AC compressor after one month from which I took the ca The overall customer satisfaction to this dealership would be 0. Initially I had issues with my AC compressor after one month from which I took the car. When I went to other VW dealership to fix this issue, they figured that the engine modification done by 401 dixie Volkswagen was not done properly due to which there were many leakages in the cylinder line. They said it’s a major issue and they didn’t recommend me to use the car in that condition. When I bought the car from 401 dixie Volkswagen they said the car is all inspected, and nothing is wrong with the car. Never again go to 401 dixie Volkswagen for anything. They don’t know how to work on the cars or how to speak to a customer. More