401 Dixie Volkswagen

I purchased an suv through Sana at Dixie Volkswagen She paid attention to small details and always had my best interest at heart I would definitely recommend using Sana to help you with your next purchase paid attention to small details and always had my best interest at heart I would definitely recommend using Sana to help you with your next purchase She made the purchase a very smooth and seemless one More

We have been a loyal customer for the last 15 years at 401 Dixie VW With atleast 5 vehicles purchased This is the first time ive been very disappointed The sales person representative was ALI 401 Dixie VW With atleast 5 vehicles purchased This is the first time ive been very disappointed The sales person representative was ALI AFTER EVERYTHING IS A DONE DEAL AND THE VEHICLE IS PURCHASED ALI WILL TREAT YOU LIKE A GHOST LIKE YOU DONT EVEN EXIST Be Very Careful at this person He was friendly and helpful at first but as soon as you signed the papers and its already a done deal Any other concerns or questions he will never reply or answer your calls anymore Wont ever recommend this Person named ALI And will send a review about this to all Consumer Reports Canada UNBELIEVABLE More

I bought a car from this location a week ago, a Jetta GLI. The sales rep what Jamal Ghimouz. He took good care of me and help with all that needed to be done. The car is in excellent shape, cleaned and GLI. The sales rep what Jamal Ghimouz. He took good care of me and help with all that needed to be done. The car is in excellent shape, cleaned and beautiful. If you are looking to buy a car from this location I would recommend asking for Jamal, I know that he cares and will work to make you satisfied. Tim Happy Customer More

I ordered a 2023 Volkswagen with 401 Dixie Volkswagen, and unfortunately, they cancelled my order last minute without any explanation. Despite having already set up insurance, placed a deposit, and prepar and unfortunately, they cancelled my order last minute without any explanation. Despite having already set up insurance, placed a deposit, and prepared a bank draft for delivery day, they still held onto my deposit for weeks without providing any updates or information. The lack of communication and professionalism from 401 Dixie Volkswagen is completely unacceptable. It is disappointing to see a company that claims to value customer satisfaction provide such poor service. I would strongly caution potential customers to avoid doing business with this dealership. Overall, I cannot recommend 401 Dixie Volkswagen based on my experience. I hope that my review will help others avoid similar disappointments and encourage the dealership to improve their service for future customers. More

Bought a used vehicle at this location. The salesperson was excellent. No pushy sales tactics or add ons. Extremely happy with the vehicle and the service I received. I would definately buy The salesperson was excellent. No pushy sales tactics or add ons. Extremely happy with the vehicle and the service I received. I would definately buy from this location again. More

We were looking for a new car and stepped into 401 Dixie Volkswagen. We were greeted with exceptional customer service from the staff. Ravi was such a great help, he was very friendly and knowledgeable and Volkswagen. We were greeted with exceptional customer service from the staff. Ravi was such a great help, he was very friendly and knowledgeable and answered all our questions in polite and professional manner. Ravi was honest and helpful in the process of getting a new car. I wood highly recommend this dealership. Thank you Volkswagen ! Myroslav Gabris. August 12. 2022 More

Incredibly frustrating dealing with this place. In 2019 I purchased a Silk Blue 2019 Volkswagen Jetta Comfortline from this location. They used several common, expected tactics to attempt to jack u In 2019 I purchased a Silk Blue 2019 Volkswagen Jetta Comfortline from this location. They used several common, expected tactics to attempt to jack up the price as much as possible. Certainly, we can expect this from the majority of car dealerships. However, after hours of negotiating (along with plenty of waiting), these people informed me that a Silk Blue Jetta was "not available" and that I would need to take a white, grey or black one. When I immediately threatened to leave, they then agreed that they could get me a blue one, as originally agreed, but that I would need to wait three weeks. Neither of these things were mentioned pre-negotiations. However, because I wanted the car I accepted and waited the three weeks despite the sour taste their tactics left in my mouth. As I did enjoy the car I let this slide, did not leave a negative review of any kind. However on June 8th 2022 I sold my car back to this dealership. I owed a remaining $15500 on the car and they bought it from me for $20000 and cut me a cheque for the remaining $4500. Although they did make me wait again this was a relatively smooth process, and I was glad to no longer be in association with this dealership and left. Unfortunately that is not the end of the story. As of posting this on June 29th 2022, two more bi-weekly car payments of $175.20, totalling in $350.40 have been withdrawn from my account. When the first was withdrawn I called the dealership. The person at the front desk told me that Ali, the representative that I had dealt with in the sale, was busy and not available. She assured me that once the paperwork was settled the $175.20 would be deposited to my account. Since then, another payment of $175.20 has been taken from my account. It has been three weeks and, as the next threes days are a holiday and the weekend, there is no chance I will get my money back before my bills must be paid July 1st. At this point, even once I receive my money back, and I will as I won't allow myself to be scammed out of a dime, this dealership deserves this one star review. I understand that car dealerships are essentially in the business of nickel-and-diming their patrons but their awful customer service on my first visit in addition to their failure to actually settle my loan (after shaking my hand and saying quote "I will pay off your car") mean that this place should be avoided at all costs. I highly suggest taking your business elsewhere and protecting yourself as a consumer from 401 Dixie Volkswagen. More

DO NOT BUY YOUR CAR FROM 401 DIXIE VOLKSWAGEN I visited 401 Dixie Volkswagen and bought a car in February 2022. Ravi Sharma (Sales Rep) assisted me and said that the car would be delivered by May 2 visited 401 Dixie Volkswagen and bought a car in February 2022. Ravi Sharma (Sales Rep) assisted me and said that the car would be delivered by May 2022. I met the Manager, Christopher Smith, and I signed the Sale Agreement. I was in touch with Ravi during the time I was waiting for the car and he informed me that the car will be arriving Mid-April 2022. He also shared me a screenshot of the cars coming in with their expected delivery date (official VW document). Ravi mentioned that he was expecting to receive 5 cars and that my car was one of them. On April 12, 2022, I was informed that the Manager Christopher Smith was fired as the dealership was apparently selling the same car to many of their clients. At this point in time also I was told that the delivery of my car is expected as per schedule. On 14 April 2022, when I contacted Ravi, I learnt that he also quit 401 Dixie Volkswagen but asked me to contact Ali Abbas (the new Manager of the dealership). When I contacted Ali Abbas, he informed me that the order for my car was never placed with VW although they had taken my money in Feb. He told me to place a new order for the car and the new car will take around 6 months to be delivered. He did not have any answer when I asked him why the order of the car was never placed? Ali Abbas was non-cooperative and it seemed he just didn't want to sell a car. The only thing he told me was that he was NEW. Ali is like a fresher who is at management level. I really don't know what the management saw in him. He doesn't know anything about the process and also doesn't care for his clients. He also doesn't know anything about the car or what the company exactly offers. Completely useless fellow. I also spoke to Ali's manager, Nick, and he was also the same. 401 Dixie Volkswagen is just taking your money and not doing anything. SAVE YOUR TIME AND MONEY AND DO NOT VISIT 401 DIXIE VOLKSWAGEN. Bunch of frauds. More

WARNING! !!! NEVER buy from 401 Dixie volkswagen!! They are a bunch of CROOKS. They took the deposit and every time we did a follow up they mentioned that th !!! NEVER buy from 401 Dixie volkswagen!! They are a bunch of CROOKS. They took the deposit and every time we did a follow up they mentioned that the car is on the way. When the delivery date got closer they said that the car was never ordered for us. And they said we would have to wait another 3-4 months for our car. They a bunch of unprofessional, rude , USELESS people. The people that we dealt with were Ravi Sharma (sales rep), Chris (Manager), Ali (Manager- least helpful, wanted to getaway from helping us by saying that he is new, dint even try to find us a solution) . WORST EXPERIENCE EVER!!!!!! I More

They are ok when you go in to buy but God help you after that is done. I am trying to do a cash lease buyout and after spending 6 hours at the dealership I was told I would have to wait another 2 hours to s that is done. I am trying to do a cash lease buyout and after spending 6 hours at the dealership I was told I would have to wait another 2 hours to see the finance guy. Tried calling Riana, emailing and leaving messages with no reply. I guess if there is no commission in it for them then you are at the back of the line for service. More