Rita Dalal | Page 15

Totall UNSATIFIED with the service department. On 19 Oct. 2020, I soke to Amanda Krug about a noise being created by our 2018 Rav 4 LE and was told that a "LEXUS technician had taken the car for a On 19 Oct. 2020, I soke to Amanda Krug about a noise being created by our 2018 Rav 4 LE and was told that a "LEXUS technician had taken the car for a test drive and had not noticed or heard any problems with the car. He stated that, and I quote,"The noise is a normal frequency enduced by various system components such as powertrain, driveline and braking system".This is complete nonsense. I have taken a recent test drive with a retired licenced automotive technician who told me that the noise is #1, present and #2, caused by one of the rear wheel bearings. If this bearing should fail while driving at highway speed, the failure could cause the wheel associated with it to come off the car and result in a life threatening crash!! I am taking the Rav back to the dealership this Wed. Sept. 19 2022 to have the problem addressed once again. My wife and I have had 3 camry's in the past and have been very happy with them. NO odd noises and minimal repairs. If the problem with our Rav is not resolved with our next visit, I shall be contacting the CEO of Toyota Canada to start action against ToyotaTown. Sincerely, Mr. and Mrs. P. C. Blumenthal, Strathroy On email- busybees@bell.net, Home phone# 519-245-8062. More

Print

I went into Toyota Town looking to buy my first ever brand new vehicle, without much self confidence in how that process works. I fortunately met Gwen Jones and Rita Dalal, who were both able to help gu brand new vehicle, without much self confidence in how that process works. I fortunately met Gwen Jones and Rita Dalal, who were both able to help guide me through this process. Gwen Jones was absolutely wonderful, very knowledgeable towards used and new cars, and provided a path for myself to traverse in the decision of purchasing a vehicle. In the future, when a friend or family member shows interest in buying a vehicle I will be recommending Gwen Jones to them immediately. Rita Dalal was very professional and complimentary of my financial situation. Rita gave me confidence in my ability to afford a new vehicle as a young professional, and was very fun to chat with. While chatting with Rita, she also recommend to me an insurance agent that was able to give me a lowered rate than I previously had, which was a huge bonus. All around excellent and friendly service. When I need another vehicle further in life, I will be going back to Toyota Town. More

Print

GWEN was extremely helpful and very informative! My Mom had a car accident and was not expecting to have to replace her car. Gwen was so kind and understanding and really helped with the entire pr My Mom had a car accident and was not expecting to have to replace her car. Gwen was so kind and understanding and really helped with the entire process. Gwen's approach was just what we needed after going through the logistics and emotions of an accident and buying a car! way to go Gwen and PLEASE ask for her, you wont be disappointed. More

Print

Gwen was a pleasure to deal with, very knowledgeable and explained all the details of my new RAV4 Hybrid in a way that I had very few questions. More than pleased with my experience. I have and will contin explained all the details of my new RAV4 Hybrid in a way that I had very few questions. More than pleased with my experience. I have and will continue to recommend Gwen Jones to friends that are shopping for new or used vehicles. Thanks Gwen & ToyotaTown!! More

Print

As always amazing to deal with Shawn for a new vehicle purchase!! Will continue to return to Shawn for all our vehicle needs. This was the 5th vehicle we have purchased from Shawn. purchase!! Will continue to return to Shawn for all our vehicle needs. This was the 5th vehicle we have purchased from Shawn. More

Print

Although initial contact was a bit slow, subsequent responses, prompt service, knowledge and professionalism were outstanding, especially on pick up of vehicle. Thank you Rita and Brian for your excep responses, prompt service, knowledge and professionalism were outstanding, especially on pick up of vehicle. Thank you Rita and Brian for your exceptional service! More

Print

Brian really came through for me like no other in this crazy post-pandemic market. Contacted him mid-May for a SUV required quickly for work (June start) The man delivered in spades above all other deale crazy post-pandemic market. Contacted him mid-May for a SUV required quickly for work (June start) The man delivered in spades above all other dealers in the city (who were also great people doing their best). A week after newly contacting Brian a cool looking RAV4 TRD Trail Offroad magically appeared from nowhere and was mine looking fine bombing down the 401 each day smoothly with all the other hot shots there. Thank you Brian as I was prepared to settle due to urgency but got better than I would have known to ask for. Brian and ToyotaTown are obviously connected so let him be your resource for the hard to find. Calm, cool, collected and less than no-pressure. Vehicle custom tint and settings set-up perfectly on delivery through obvious professional experience. Shout out also to Brian's colleague Rita Dalal who made me smile all the way through the necessary paperwork she and Brian quickly and efficiently priocessed and had me on my way (much appreciated that day) ToyotaTown is obviously more than just an outwardly beautiful dealership because they have these great people on the inside. Very best thanks again, More

Print

We received excellent customer service from the initial contact when looking for a new vehicle and the follow up service to minimize any inconvenience or delay was amazing. Thank you Shaun and Mark. We ar contact when looking for a new vehicle and the follow up service to minimize any inconvenience or delay was amazing. Thank you Shaun and Mark. We are very happy with our new vehicle. More

Print

Hyacinta and Rita have been very professional and helpful. We appreciate the time they spent to ensure we understood everything. helpful. We appreciate the time they spent to ensure we understood everything. More

Print

Gwen and Rita were very helpful and friendly while helping me through the process of purchasing my new Toyota Camry, excellent customer care from both ladies. helping me through the process of purchasing my new Toyota Camry, excellent customer care from both ladies. More

Print