Ken Yates | Page 10

Great Service and Very Patient Sales Specialists I had an excellent experience at Toyotatown buying my car this past week. Both Gwen and Ken were very thorough and knowledgeable about the car produc I had an excellent experience at Toyotatown buying my car this past week. Both Gwen and Ken were very thorough and knowledgeable about the car products, and they answered all my questions that I had about everything! Even on the test drive, Ken patiently responded to all my queries, and when Gwen went over the features in the car, I had to ask her to repeat what she had said MANY times! They were pleasant, caring, and willing to help in any way. I appreciated working with both Gwen and Ken, as well as Rita, and the transaction was completed without difficulty. Thanks to all of you for making this a positive experience! More

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They helped me get into my new Rav4 Ken and Brian worked hard to get me my hard to get 2019 Rav4 EXL 4WD Hybrid. It was a replacement for my 2017 Rav4 that got written off in an accident Ken and Brian worked hard to get me my hard to get 2019 Rav4 EXL 4WD Hybrid. It was a replacement for my 2017 Rav4 that got written off in an accident. Thank you for helping me get the car I wanted. They went far beyond what was expected of them. I will tell my friends to deal there and If i need another car i'll be back. More

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Just purchased Corolla # 3 I bought my first new car from Ken Yates back in the Summer of 2008 and have just purchased my 3rd new Corolla from Ken and his team at ToyotaTown. M I bought my first new car from Ken Yates back in the Summer of 2008 and have just purchased my 3rd new Corolla from Ken and his team at ToyotaTown. My experiences with purchasing and servicing my vehicles here have always been top notch and, after driving GM vehicles for most of my life, I won't drive anything other than a Toyota now. Ken is knowledgeable, friendly and thorough from start to finish. My new 2019 Corolla has some new safety features and electronics that were explained in detail when I picked up the car. Shout out to Rita Dalal for all of her help with the add-ons that I chose and processing the paperwork was quick and relatively painless (always a little pain when financing a new car). I wouldn't deal anywhere else, thanks again Ken & Rita ! More

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Comfortable experience I was put at ease since I was very nervous going to dealership. I was complaining about the Detailling job done on my new vehicle. I was treated with I was put at ease since I was very nervous going to dealership. I was complaining about the Detailling job done on my new vehicle. I was treated with understanding and made to feel comfortable and that my expectations were not unreasonable. Ken took the time to review with me some of the special features of technology on my new car and has invited me back anytime I have questions on the operation of my vehicle. I thank them all for my help. More

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Awesome Bought A new 2019 Toyota C-HR from Toyota-Town in London! Had a great experience with the staff there! Especially Ken Yates and Nicole Levasseur! B Bought A new 2019 Toyota C-HR from Toyota-Town in London! Had a great experience with the staff there! Especially Ken Yates and Nicole Levasseur! Both Ken and Nicole where very approachable and friendly and very welcoming! They had great knowledge of the products that were offered by Toyota-Town and answered all my questions Quickly and professionally! Would recommend them for anyone looking to buy a new car. They made me feel part of the team thanks guys your are awesome see you soon!! The new car is awesome!!! Dan More

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Great Price , great salesmanship , great experience !!!!! I was looking for a specific vehicle in the Tacoma. I shopped around to different dealers and Ken at Toyota town with no B.S. gave me the best price h I was looking for a specific vehicle in the Tacoma. I shopped around to different dealers and Ken at Toyota town with no B.S. gave me the best price hands down in the first price. No other dealer that I went to could come close to matching it. The confidence that he had that his price was un beatable was impressive. The process from the time I walked in to look at the truck to the time I picked up the vehicle was very smooth , no surprises along the way no hidden fee's just easy. It was refreshing to be treated the way I was treated in this process of buying this vehicle. More

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Excellent Dealership to Deal with We have just leased a 2019 Highlander Limited. We dealt with both Ken Yates and Gwen Jones. They were both more than helpful Toyota Personnel. Th We have just leased a 2019 Highlander Limited. We dealt with both Ken Yates and Gwen Jones. They were both more than helpful Toyota Personnel. They both worked very hard in arranging the new SUV being built and shipped to their dealership for us. Gwen spent lots of time with both my husband and myself going over all details of the lease. Ken also spent lots of time with us and once our vehicle arrived he went through all the Bells & Whistles of this SUV with both of us. Great dealership to deal with. No pressure but great sales Reps. More

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Excellent Purchase Experience We already have obtained 4 vehicles from Toyota-Town/Lexus of London since 2001. We were in the market for a vehicle for our 21 year old grandson, w We already have obtained 4 vehicles from Toyota-Town/Lexus of London since 2001. We were in the market for a vehicle for our 21 year old grandson, who attends University. We, naturally, went straight to ToyotaTown. There we met Baz Afara. We told him what we were looking for, and what we wanted to consider and see. Baz was most helpful, interested to help us, and offered a few suggestions of his own. Another salesperson, Ken Yates, that we've known previously, suggested that a "lightly-used" vehicle might suit our need perfectly. And that was what we purchased. The entire experience was smooth, without complication. The wonderful people at ToyotaTown did everything to expedite and process, and they presented us with a vehicle that looked, felt, and even smelled like a brand new car, even though it is two years old -- such a great detailing job they did. Baz replied to our several phone calls promptly. He was proactive with several ideas and recommendations. He explained everything clearly. Truthfully, it was really a pleasure to do business, again, with ToyotaTown. Everyone is pleasant and helpful. More

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Best in Town! I have been dealing with ToyotaTown for 21 years and their sales and service are second to none. I recently leased a 2019 Carolla and received excell I have been dealing with ToyotaTown for 21 years and their sales and service are second to none. I recently leased a 2019 Carolla and received excellent customer service from Ken Yates. All their people are polite, efficient, friendly, knowledgeable - just the best! More

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Well done Got in for semi annual tire swap within a week of calling while lots of places have month long waits. Quick service with complimentary beverage. Got in for semi annual tire swap within a week of calling while lots of places have month long waits. Quick service with complimentary beverage. More

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