Jason DeFelice

Jason always comes through in the clutch. I had an emergency with my Tacoma and needed repairs right away. Jason was able to fit me in and get my truck back quickly as we were down to one veh I had an emergency with my Tacoma and needed repairs right away. Jason was able to fit me in and get my truck back quickly as we were down to one vehicle at the time. Everyone was friendly and efficient. More

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Friendly efficient and professional. Jason was very knowledgeable and explained things very well. Great guy! Jason was very knowledgeable and explained things very well. Great guy! More

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Excellent dealership to work with. They are upfront and very helpful with everything they quote and provide. They are upfront and very helpful with everything they quote and provide. More

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I have met Enna couple of days back. She was very polite and easy to talk to. She has made my service experience great. Plus she makes sure that her customers are getting best experience She was very polite and easy to talk to. She has made my service experience great. Plus she makes sure that her customers are getting best experience. More

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In 2023 I bought brand new Tacoma first service left side box they scratched it never told me had pay for my own repair 2024 bought brand new rav4 first service they tried changing a tire on my car there wro box they scratched it never told me had pay for my own repair 2024 bought brand new rav4 first service they tried changing a tire on my car there wrong with the tire second they damaged my hood and the fender never said nothing about it they said I should have told about the damage when I picked up in the past my car was always washed this they didn’t wash it so could hide the damage I do not recommend this dealer to anyone More

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Worst dealer shop ever they tried ripping me off for a tire that’s not even damged and then they damaged my hood and fender and never said nothing about it tire that’s not even damged and then they damaged my hood and fender and never said nothing about it More

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Jason was wonderful in explaining everything and Yvon Dagenais who was the greeter was quite wonderful too. You have great staff at this dealership! Dagenais who was the greeter was quite wonderful too. You have great staff at this dealership! More

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Fantastic service as usual! Thank you for all you do Jason! Always prividimg excellent recommendations and service. Always a pleasure to deal with. Many thanks 🙏 Thank you for all you do Jason! Always prividimg excellent recommendations and service. Always a pleasure to deal with. Many thanks 🙏 More

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Jason is a great service advisor and I look forward to working with him for future service. He looked for the best solutions and helped make my situation easier. Only constructive piece is accuracy around working with him for future service. He looked for the best solutions and helped make my situation easier. Only constructive piece is accuracy around verbal quotes. My cost for a catalytic converter was double what was verbally quoted. The process to fix my car and the result after the repairs, was a bit below expectations. Jason is not at fault, but after waiting for parts to come in and then waiting many days for the work to be done, the final result is the car runs louder with more vibrations than when it ran normally, prior to this repair. Still, I highly recommend ToyotaTown as the best dealership service department in London and Jason is a big reason for this. I wish my repair result this time around was better, but I will still keep going to ToyotaTown for service, because they are the most competent of any repair shops I've used and regularly service my vehicle beyond expectations. More

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She was very polite and friendly. She was knowledgeable and helpful. She was a pleasure to deal with. She was knowledgeable and helpful. She was a pleasure to deal with. More

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