20 Alberta Toyota Dealers

Had our third service on last month for our Toyota RAV4 - shellyxavier69

Had our third service on last month for our Toyota RAV4 XLE at Lethbridge Toyota. The team is always so kind and welcoming, and they take great care of our vehicle. It really gives us peace of mind every time we visit. Truly appreciate the consistent and reliable service.

We just purchased our Lexus is 350c convertible from med - Papac

We just purchased our Lexus is 350c convertible from med hat Toyota and we a had a very pleasant experience with our sales person Kim and the rest of the staff that helped along the way thank you very much for your help looking forward to dealing with them in the future thanks again

⚠️ WARNING – Think carefully before submitting a finance - Haider

⚠️ WARNING – Think carefully before submitting a finance application ⚠️ Very disappointed with my experience. I proceeded with a Toyota Prius SE after being specifically told by the dealership that the vehicle was available. Based on that confirmation, I completed the finance application with a co-signer and received loan approval. After everything was processed, I was then informed that the Prius SE had actually been sold before my finance application was even submitted and that there had been an internal miscommunication. I only chose this dealership because the vehicle was confirmed available and ready. I am now being pushed toward different and more expensive models instead. Customers should not have to go through unnecessary credit applications, stress, and wasted time because of incorrect information being provided. Unless someone goes through this situation themselves, they will not understand how stressful and frustrating it can be after being approved for a vehicle you believed was secured. At this stage, I am simply requesting that the dealership honour the original agreement by arranging a similar Prius SE through dealer trade or provide a fair resolution. I hope this matter can still be resolved professionally

I recently purchased a vehicle from this dealership and - Trisha

I recently purchased a vehicle from this dealership and had an extremely disappointing experience. I declined additional coverage multiple times with the salesperson and again with the finance manager. Despite this, I later discovered charges on my bill for windshield coating, rustproof undercoating, and 3-year rim coverage totaling more than $3,000. I do not have a signed extended warranty agreement or paperwork. I was also misled about the total price of the vehicle. The salesperson told me that a portion of my previous car loan was included in the vehicle price, increasing the cost from the listed price of $35,987 to $39,354. He claimed this was due to the way they calculated the trade-in allowance, the lien on my previous loan, and the GST rebate. However, it has since become clear that this additional amount was for the extra protection packages that I had repeatedly declined. The salesperson was rude and condescending whenever I asked questions about the pricing or my trade-in offer. He frequently interrupted me, became defensive, rolled his eyes, and stated that he would only speak with his manager to get approval on an offer if I committed to purchasing the vehicle 100%. He was incredibly pushy. Overall, this was a terrible experience, and I am left feeling swindled by both the salesperson and the finance department. Based on my experience, I would strongly recommend choosing a different Toyota dealership that operates with greater transparency, honesty, and professionalism.

We were very pleased with the experience we had while - Rudolph264115

We were very pleased with the experience we had while purchasing our car. All staff we dealt with made sure we were comfortable and answered all questions quickly and competently. All issues were attended to quickly and to our satisfaction.

Great support 👏🏾 👍🏾 I really appreciated the warm - oscarlubi79

Great support 👏🏾 👍🏾 I really appreciated the warm welcome of Toyota gateway team. Their professionalism is outstanding 👏🏾

Ravi and Tamir are THE BEST! - mkmhome

Ravi and Tamir are THE BEST!!! They made the process so easy for both my husband and I to purchase our vehicles. Tamir drove me around the city for 3+ hours to get signatures for registration. They were both very informed, knowledgable and by no means was there any pressure. Great experience and will recommend to friends and family, no question!!!

True professionalism and no hassle salesman is Milad, - Kocali46

True professionalism and no hassle salesman is Milad, listening patiently your needs and gets tailored request no problem... Thanks for excellent service Ali

bought a 2025 RAV ,and after we picked it up we were - jobalek

bought a 2025 RAV ,and after we picked it up we were asked to come back to pick up the second key and received a surprise ,former owner gave the dealership the winter tires and rims for free ,great surprise and service at Red Deer Toyota !!!

The sales team at Canyon Creek Toyota were excellent to - Glenn H

The sales team at Canyon Creek Toyota were excellent to deal with. Drew Nypower and the sales manager worked to provide the best deal possible. Drew was very knowledgeable about hybrid and electric vehicles. I would recommend working with him.

We have purhased two vehices from Sherwood Park Toyota - rp_garr

We have purhased two vehices from Sherwood Park Toyota over the years, the most recent of which we received a couple weeks ago, a 2026 Premium XLE Hybrid RAV4. We worked with Reagan Salton and were very pleased throughout the entire process. He answered all of our questions, was thorough, knowledgeable and patient. Over the 9 months in which it took the vehicle to arrive after ordering, Reagan was certain to check in monthly to provide progress updates and answer any other question we may have had. It was a pleasure working with Reagan.

I’ve had good experiences with the service team here, but - CalgaryAB

I’ve had good experiences with the service team here, but the experience with purchasing a new vehicle was super disappointing. The purchase of a new vehicle should be an exciting and celebratory time but it was the opposite of that. We drove from Calgary for our 1pm appointment and did not get back to Calgary until after 5pm. We found out AFTER signing all of the paperwork that the new EV purchased was sitting at 20% battery. The sales woman knew we were coming in from Calgary and she didn’t bother to check that the vehicle was charged before the appointment to pick up the new vehicle. As initial compensation for this oversight, they provided us with ~$180 trunk liners and directed us to the Shell station across the street to charge the vehicle and told that it would take 40 minutes to charge. Upon arriving at the Shell station, we discovered the vehicle could not connect to the fast charger without a specific adapter. At no point during the sales process or the vehicle walk-through were we informed that this adapter was required, that it was not included with the vehicle, or that it came at an additional cost. By the time we finished charging the vehicle to 100% with the adapter we had to purchase, it was 4:30pm. When I tried to discuss the ordeal with the sales person on the phone, she was dismissive. Told me I was “talking in circles”. Tried to blame other members of the team. Asked me if we went to the right charging station and did not seem to be aware that a specific adapter is required at some charging stations. Given she is the sales person for EV’s, we would have expected her to know this. She told me we could’ve driven home on 20%. It was frustrating that she tried to dictate how much battery we "need" for the rest of our day—completely ignoring that we had a life, errands, and plans outside of just driving straight back to Calgary. She defensively claimed we were already “super compensated” because of the trunk liners. It felt unreasonable to use an initial gesture of goodwill to dismiss a subsequent $360 surprise expense, poor advice, and hours of lost time. It would have saved us a lot of time to have purchased a vehicle from a dealership in Calgary instead. A brand-new vehicle should be delivered fully charged, and customers should never be blindsided by the cost of essential charging equipment after the paperwork is signed. What should have been an exciting milestone was overshadowed by the severe lack of preparation and communication from the sales team. Was planning on purchasing a new RAV4 from here in the future but this experience has changed my mind. I’ve had better purchasing experiences at used car lots. How disappointing.

Unfortunately, our experience purchasing a vehicle from - Babak Ghods

Unfortunately, our experience purchasing a vehicle from Toyota South Pointe was extremely disappointing. From the beginning, we felt that transparency and customer service were lacking. We were assigned to Patrick Baylon, who provided only limited information and was often difficult to reach. Responses to questions frequently required multiple follow-ups, and even simple inquiries seemed to require approval from management. Despite requesting a test drive several times, we were never given the opportunity to do one. The biggest issue, however, was how the pricing was handled. The vehicle price presented to us was higher than the price shown on Toyota's website. I specifically told Patrick that I wanted to discuss the pricing before moving forward, and he explicitly told me that we could discuss it. Shortly afterward, however, he asked for a $1,000 deposit to reserve the vehicle and had us sign paperwork. At no point were we clearly informed that the price was final and non-negotiable. Because we had been told that pricing could still be discussed, we reasonably assumed the numbers were preliminary. After waiting nearly three months for the vehicle, we only discovered at delivery that the price had effectively been locked in from day one. We felt misled and deceived. When we raised our concerns, management offered a small accessory as compensation. While appreciated, it completely missed the point. The issue was never about receiving a free accessory—it was about honesty, transparency, and ethical business practices. What happened next was even more concerning. After the purchase, Patrick sent text messages asking me to give him a 10/10 review score in exchange for a "small gift." I still have screenshots of these messages. Asking customers for perfect reviews while offering gifts in return is highly inappropriate and raises serious concerns about the credibility of customer feedback. We also spoke with management, but received no meaningful apology and no indication that the underlying issues would be addressed. Overall, we left feeling tricked, frustrated, and deeply disappointed. Based on this experience, I cannot recommend Toyota South Pointe. This experience has significantly damaged our trust in both the dealership and, unfortunately, the Toyota brand. I rarely leave negative reviews, but potential customers deserve to know about our experience before making a major purchase.

Stay away from country hills toyota , unprofessional - Batoussai

Stay away from country hills toyota , unprofessional practice. They let me feel not a valued customer, and make me look trash. For telling them the issue was not resolved,

I had an excellent experience with Mars Castillo handling - L. L.

I had an excellent experience with Mars Castillo handling an urgent request. They were professional, communicative, and made sure to check all of my wheels, even sending me a video update. My vehicle was returned on time, and I truly appreciated the great service.

Excellent presentation and excellent service assistance - Arnie Fajardo

Excellent presentation and excellent service assistance in all areas needed , especially in things need to install and need to know.

Phenomenal Dealership and super great Service Department. - Ron

Phenomenal Dealership and super great Service Department. Staff are excellent to work with and very helpful.

Wonderful friendly and knowledgeable staff, always greet - akfald

Wonderful friendly and knowledgeable staff, always greet you with a smile and willing to always help

Had my 2015 4 runner in for new battery. - lennywhite

Had my 2015 4 runner in for new battery. Service was great!! Shuttle was super convenient and the driver ,Adrian was prompt and super friendly !