Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Charlesglen Toyota
Calgary, AB
1,608 Reviews
A new car is only the start of the celebration at Charlesglen Toyota.
Since 1988, Charlesglen Toyota has gained a strong reputation for treating our staff and customers like family. We try and build on this reputation every day, one customer at a time.
We believe "the purchase is not the end of a transaction, but the beginning of an obligation", and we strive to make the purchase and service experience better each day.
In our quest to achieve exceptional customer satisfaction, we proudly offer an AutoRewards program, that rewards our customers for their continued loyalty. To find out more about this program, feel free to go to www.charlesglenautorewards.com
At Charlesglen Toyota, we pride ourselves on being a family-run business. Since we opened our doors in 1988, we have hung our reputation on three words: Fairness, Trust, and Integrity. These words are our guiding principles in the way we conduct business every day.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,608 reviews
October 29, 2026
Had service from rep Brad T and was extremely professional, explained well, delivered on time.,,no doubt will deal with him and the dealership again….thsnks a bunch..Frank van G professional, explained well, delivered on time.,,no doubt will deal with him and the dealership again….thsnks a bunch..Frank van G More
by Fvangis45
Employees Worked With
October 29, 2026
Had a great experience at Charlesglen Toyota. Valarie Parsons was friendly, knowledgeable, and made buying our new RAV4 smooth and stress-free. The family also loved her cookies! Highly recommend Valarie Parsons was friendly, knowledgeable, and made buying our new RAV4 smooth and stress-free. The family also loved her cookies! Highly recommend More
by malikvikram16
Employees Worked With
October 27, 2026
And also for the whole team that assists me during the process, no rush no pressure well detailed and well communicated. process, no rush no pressure well detailed and well communicated. More
by rashieda.nicodemus
October 24, 2026
I had a great experience purchasing my car here. The process was smooth, and I’m happy with my new vehicle. Thank you for the help and support! The process was smooth, and I’m happy with my new vehicle. Thank you for the help and support! More
by JedidahI
October 17, 2026
The employee is friendly and very helpful. They give you all the options to get a great deal. They give you all the options to get a great deal. More
by theo_delacruz14
October 16, 2026
Charlesglen was the best! The purchase experience was next to none. I would highly recommend if you’re thinking of purchasing your next Toyota vehicle check out Charlesglen T The purchase experience was next to none. I would highly recommend if you’re thinking of purchasing your next Toyota vehicle check out Charlesglen Toyota. More
by Cudel
October 14, 2026
It was a pleasure doing business with you. Would definitely recommend this location to my friends Would definitely recommend this location to my friends More
by samikhaliq998
Employees Worked With
October 12, 2026
Sarah has been a great listener to our wishes and needs, she has great product knowledge, made respectful suggestions and kept in regular communication with us. She is genuine and demonstrates the highest i she has great product knowledge, made respectful suggestions and kept in regular communication with us. She is genuine and demonstrates the highest integrity in all our interactions. Highly recommend. More
by Vjackson550
Employees Worked With
October 11, 2026
Customer beware. Charles Glenn Toyota is has absolutely abysmal service department. I tried for 6 months to get in for my spring tire sawp and they could never get Charles Glenn Toyota is has absolutely abysmal service department. I tried for 6 months to get in for my spring tire sawp and they could never get back to me about anything. Then I received an email, stating that my stored rims and wheels were going to be recycled because I hadn't been in or paid for more storage; although I had been trying for 6 MONTHS. The person I finally talked to wasnt even from service, he was from parts and I appreciated him. Was told my car was being booked in for a fall service with oil change and tire swap and that I wouldnt be charged for the next 6monthz of storage (so generous) Today when I brought my vehicle in for that scheduled appointment, I was informed that there would be no fall maintenance happening but they would be happy to replace my air filters, for a charge. When I went and tried to get the shuttle, that was supposed to be prebooked, as im disabled, I was told the wait was at least 45 min or I could pay for my own Uber. My mom has used this dealership/service dept for years and I really dont understand why. Customer service and professional accountability are not priorities in the Charlesglen Toyota service department. Learn car maintenance or find a mechanic that doesnt just squeeze you for every penny and then drop all the xxxxx on you. Ive been thinking about trading my Corolla, in for something bigger and I do love Toyota's but I wont be shopping here or recommending anyone else does. I know im just one person and my opinion/experience doesnt matter to a big company like Toyota. But I do want to warn others, especially Nero divergent folks, take your business somewhere, anywhere, else. More
by SLANTON
Employees Worked With
No longer works here
October 08, 2026
We had an amazing experience purchasing our 2026 Toyota Sienna XSE HEV AWD from Toyota Charlesglen! A special and heartfelt thank you to Aaron Arganoza, who went above and beyond throughout the entire Sienna XSE HEV AWD from Toyota Charlesglen! A special and heartfelt thank you to Aaron Arganoza, who went above and beyond throughout the entire process. Aaron was incredibly professional, knowledgeable, patient, friendly, and attentive. He made us feel comfortable from the very beginning and took the time to answer all our questions without ever making us feel pressured. His genuine care for his customers really stood out, and he made our car-buying experience smooth, enjoyable, and stress-free. We would also like to thank Anne Reyes and Raya for their assistance and for making us feel welcome throughout the process. A big thank you as well to Mark Peters for taking the time to give us a detailed demonstration of our new Sienna. He patiently showed us the features and functions of the vehicle and made sure we understood how everything worked before we left. We are extremely happy with our 2026 Toyota Sienna XSE HEV AWD and very grateful to the whole team at Toyota Charlesglen. Aaron, in particular, deserves a huge thank you for the outstanding customer service! We highly recommend asking for Aaron if you're looking for a Toyota. He truly goes the extra mile for his customers. Thank you, Aaron, Anne, Raya, Mark, and the entire Toyota Charlesglen team, for making our new vehicle purchase such a wonderful experience! 🚐❤️⭐ More
by altamiranoloralie
