I feel a little ripped off, overall the truck we bought - Jo
I feel a little ripped off, overall the truck we bought is good and we ultimately like our vehicle. It was my first time purchasing a vehicle and next time I am going to be a little more ruthless about it.
There is still problems with this transaction. We had been told that the car would be fully serviced before sale to us and it looks like it did not happen. We bought the truck in March 2024 with 87,905 KM being told it was fully serviced (I specifically remember asking about both the oil & filters).
Went to have it serviced at 89,894 KM on July 2024 before a road trip and were a little disappointed to find out that we had to do a full oil service and the filters had to be replaced (like they had not been replaced for years). I am unsure of what happened here but, if it was actually serviced at Derrick Dodge at purchase we should not need that level of servicing after 2,000KM (or a little over 4 months).
When we asked about this we have never gotten a resolution despite emailing the Sales Rep, Business Manager, and service centre for months (I finally gave up because obviously they do not care).
We had to take it in because an outlet and the Air Conditioning (AC) was not working since we had bought it (something realized later during the hot summer months).
They did throw in a lining cover for the truck bed which is nice, but they half did it and did not get rid of the rust before putting it down making it an expensive fix at some point down the line which I am not stoked on.
The Warranty they sell may not cover everything, a hard truth we discovered. I would do you research before signing or agreeing to anything. (Actually it may be worth just walking that over to the Service Centre and asking what they believe is the best, try to get an unbiased opinion).
Their Service Centre does good work and is friendly, although they do not provide breakdowns of why certain things are included in the warranty and why they are not. This breakdown would be helpful to understand why I have to pay for something I believe should be covered by warranty.
Overall I like the truck and it is decent condition but overall I feel like the dealership did not fix some obvious problems and blatantly lied when they said it was serviced.
Next time I will take the vehicle to another mechanic and get a full inspection done so I can get the dealership to deal with all of these problems beforehand.
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