Waterloo Ford Lincoln Sales

Booked an oil change, tire rotation, inspection, new windshield and wiper blades on the Waterloo website. Took a vacation day as I knew they would need the truck for the full day for the windshield inst windshield and wiper blades on the Waterloo website. Took a vacation day as I knew they would need the truck for the full day for the windshield install. When I arrived I was informed that the glass guy was off this week and that they hadn't even ordered the windshield. I was obviously annoyed that the dealership was not prepared for my service visit. I was informed by the service adviser that the website does not work that well. This further annoyed me. Why offer the on-line booking option if it does not work? Furthermore the website said that a service advisor would contact me if there were any problems with my service request. No one from Waterloo contacted me, so I assumed that there were no issues with my service request. I have now burned a vacation day unnecessarily. Shame on Waterloo. Fix your on-line booking issues or do away with it all together. More

Came in with an issue of the front end shimmying. They were able to xxxxx and resolve the problem effectively. They were able to xxxxx and resolve the problem effectively. More

Waterloo is always awesome to deal with. Martin Song is always friendly and welcoming too on the sales side. I will keep buying vehicles from here as well as using their amazing service dep Martin Song is always friendly and welcoming too on the sales side. I will keep buying vehicles from here as well as using their amazing service department More

Great customer service, recommend Waterloo Ford for service and purchases. Service & Dales department go above and beyond. service and purchases. Service & Dales department go above and beyond. More

They listened to our needs and were quick to get our services completed so we could get on the road back home services completed so we could get on the road back home More

Fantastic service. Can't give them enough credit on how professional the staff are. Keep up the great work. Can't give them enough credit on how professional the staff are. Keep up the great work. More

I receive prompt, friendly, courteous, professional service at Waterloo Ford every time. I would highly recommend Waterloo Ford to anyone looking for great customer service. Satisfaction guaranteed! service at Waterloo Ford every time. I would highly recommend Waterloo Ford to anyone looking for great customer service. Satisfaction guaranteed! More

Easy drop off and pickup, and Marni was great to deal with. Thanks for the help! with. Thanks for the help! More

Salesmen were very helpful and knowledgeable in their products. Enjoyable experience. I would recommend to a friend products. Enjoyable experience. I would recommend to a friend More

Very pleasant customer support and I was able to speak with the service professional about the service. with the service professional about the service. More