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Waterloo Ford Lincoln Sales

Edmonton, AB

4.4
364 Reviews

11420 - 107th Avenue

Edmonton, AB

T5H 0Y5

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364 Reviews of Waterloo Ford Lincoln Sales

December 15, 2024

The service department was quick and helpful- overall a great experience and I will return. More

by al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin Badu, Ken Digness
December 03, 2024

Great service - Ron looked after us immediately. From the first call, through to picking up our vehicle, they were quick, friendly and eager to make us happy. Would definitely recommend to anyone wh More

by dbanman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Bergoine
December 02, 2024

Brandon and Orlando sourced me a truck from another dealer, had it brought in and were excellent to work with. They were always easy to get a hold of and fast to reply whenever I had any questions or c More

by Unterieser
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Mucha (5 stars), Teresa Anagnostou (5 stars), Orlando Alvarado
November 30, 2024

The worst dealership I have ever purchased a vehicle with in the last 50 years. Sales Mgr does not coordinate with Salesman regarding pricing & trade in value. Duplicate Emails had to be sent to sales mgr & More

by Nitemare
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hussein, Brandon Mucha, Martin Song
Dec 02, 2024 -

Waterloo Ford Lincoln Sales responded

Thank you for taking the time to share your feedback. I’m truly sorry to hear about the challenges you faced during your purchase experience. This is not the level of service we aim to provide, and I understand how frustrating this must have been for you. Your concerns about miscommunication, delays in the process, and lack of clarity regarding the bank draft are all noted. We will be reviewing your experience internally to ensure these issues are addressed and don’t happen in the future. If you’d like to discuss this further, please feel free to reach out to Martin Song at msong@waterlooford.com to discuss this further. We value your business and want to ensure we learn from this situation to improve. Thank you again for bringing this to our attention, and I hope we can make things right moving forward.

November 28, 2024

My service yesterday was amazing. The drivers who picked up my car and delivered back were very nice and friendly. Ken is great very helpful and knowledgeable very happy with the serv More

by Maureen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
November 21, 2024

Good service for a non appointment with a flat tire speedy service as all my visits have been even though have met a lot of different people More

by johnp04
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the names, Ron Bergoine
Nov 22, 2024 -

Waterloo Ford Lincoln Sales responded

Thank you for sharing your experience! We're so glad to hear that our team provided speedy service and made your visit a positive one. We appreciate your kind words and look forward to helping you again in the future!

November 20, 2024

It was an awesome experience, my sales representative was Mido,he is so awesome, helped me from start to finish to purchase my 2024 Bronco. Excellent service! More

by olsenmichelle116
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mido and Sully
Nov 22, 2024 -

Waterloo Ford Lincoln Sales responded

Thank you for the fantastic feedback! We're thrilled Mido made your experience so awesome and guided you seamlessly through purchasing your 2024 Bronco. Congratulations on your new ride, and welcome to the Bronco family! 🚙✨

November 18, 2024

I am impressed how things were handled with the pickup and return program. Ken did very well, as always. Thank you More

by Arnie Stadnick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken from the service dept
Nov 22, 2024 -

Waterloo Ford Lincoln Sales responded

Thank you for your kind words! We're glad to hear the pick-up and return program worked seamlessly for you. We'll be sure to pass your compliments along to Ken—he’s a star!

November 14, 2024

The dealership treated me excellent. I came to you because of Jaz and I do not regret it. More

by judybic
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grant Daly, Chris Clarke, Jaideep Rai
Nov 22, 2024 -

Waterloo Ford Lincoln Sales responded

Thank you for sharing your experience! We're thrilled Jaz made such a positive impression and that you had an excellent visit with us. We’re grateful for your trust and look forward to serving you again!

November 11, 2024

Great service professional will to answer any questions I had. Very respectful as well no matter how silly the questions. More

by doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant McNiel in service
Nov 22, 2024 -

Waterloo Ford Lincoln Sales responded

Thank you so much for the review!

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