Waterloo Ford Lincoln Sales

I bought a new to me (2021) vehicle with the help of Dustin Liska and Orlando Alvarado beginning of September. To make a very long story short: 5-3 stars - My car was delivered with a mouse infestation Dustin Liska and Orlando Alvarado beginning of September. To make a very long story short: 5-3 stars - My car was delivered with a mouse infestation(11 babies, 1 mom, 3 nests.) This could have easily been caught with a quick look inside the vehicle prior to it leaving the lot as there were mouse droppings on my back seats at the time of delivery. This has left me seriously questioning the quality of the “inspection” performed on this vehicle before its sale - as these nests were not new. Ultimately my trust has been permanently wavered with this dealership. While they did finally agree to pay for the extermination and rental vehicle upon my request - I do feel that response was warranted considering the circumstances. It is worth mentioning however, that I was told I had to book the rental myself and I would be reimbursed - it has now been over 5 weeks and we have not seen any sort of reimbursement. 3-2 Stars - The communication between Orlando and myself or my husband was extremely poor and slow-moving. Often, it was us reaching out, sometimes multiple times, to get updates and seek resolution. More often than not; were we not responded to in a timely manner (sometimes days). Getting a resolution to my mouse infestation took about 48 hours and ultimately resulted in me finding my own rental, as well as my own Hazmat detailing shop. 2-1 Star - Empty promises. Dustin made many promises, none of which were followed through on. Examples: Interest rates, exterior paint scuff removal/interior detailing prior to delivery, time of delivery (my vehicle was delivered over 24 hours later than promised which is a fairly big deal when you don’t have a vehicle to drive.) 1-0 stars - Google won’t let me give 0 stars, otherwise I would have for the complete disappointment this entire experience has been. Buying a car, used or new - should be exciting and fun. It should not leave you frustrated, stressed, and feeling deflated. Vehicles are large “investments” and you should feel safe and comfortable with who you give your money to. If you are looking to purchase a safe & clean vehicle with a company who provides excellent customer service and good communication - Waterloo Ford is not your place. Personally, I will never be back; nor will any of my friends or family members. Note: Upon being ASKED for a 5 star review in my Ford Canada survey; I provided my story and feedback to the GM; to which I heard no response More

Easy appointment booking, transportation home after leaving vehicle, vehicle ready on time, everything completed, good analysis of any issues. leaving vehicle, vehicle ready on time, everything completed, good analysis of any issues. More

Tawnja was awesome! I'm confident I saw rainbows surrounding her like halos. Professional, competent and friendly. I'm confident I saw rainbows surrounding her like halos. Professional, competent and friendly. More

This dealership who has such a good reputation makes you wonder how much they paid for the positive reviews? I would like to thank Martin for looking in to this nightmare, even if there is nothing he co wonder how much they paid for the positive reviews? I would like to thank Martin for looking in to this nightmare, even if there is nothing he could do. About as slimy a dealership as I have seen. Avoid at all costs. Dont believe the send us your contact info and we will be in touch 5 months no reponse. Waterloo should be very proud of this sale to an 80 something year old lady Who trusted this dealership. She would have been better off buying from a crackpot back alley car salesman. Waterloo should have a buyer beware sign above the door. Sales and Service lied about AMVIC details to a senior. Dont trust what they tell you about a used car. This car was much worse that it was represented. Very disappointed with this dealership. some how they missed mentioning that all the springs where broken Bad transmission bad rear differential less than 1500k from purchase. More

I bought a new to me (2021) vehicle with the help of Dustin Liska and Orlando Alvarado beginning of September. To make a very long story short: 5-3 stars - My car was delivered with a mouse infestation Dustin Liska and Orlando Alvarado beginning of September. To make a very long story short: 5-3 stars - My car was delivered with a mouse infestation(11 babies, 1 mom, 3 nests.) This could have easily been caught with a quick look inside the vehicle prior to it leaving the lot as there were mouse droppings on my back seats at the time of delivery. This has left me seriously questioning the quality of the “inspection” performed on this vehicle before its sale - as these nests were not new. Ultimately my trust has been permanently wavered with this dealership. While they did finally agree to pay for the extermination and rental vehicle upon my request - I do feel that response was warranted considering the circumstances. It is worth mentioning however, that I was told I had to book the rental myself and I would be reimbursed - it has now been over 3 weeks and we have not seen any sort of reimbursement. 3-2 Stars - The communication between Orlando and myself or my husband was extremely poor and slow-moving. Often, it was us reaching out, sometimes multiple times, to get updates and seek resolution. More often than not; were we not responded to in a timely manner (sometimes days). Getting a resolution to my mouse infestation took about 48 hours and ultimately resulted in me finding my own rental, as well as my own Hazmat detailing shop. 2-1 Star - Empty promises. Dustin made many promises, none of which were followed through on. Examples: Interest rates, exterior paint scuff removal/interior detailing prior to delivery, time of delivery (my vehicle was delivered over 24 hours later than promised which is a fairly big deal when you don’t have a vehicle to drive.) 1-0 stars - Google won’t let me give 0 stars, otherwise I would have for the complete disappointment this entire experience has been. Buying a car, used or new - should be exciting and fun. It should not leave you frustrated, stressed, and feeling deflated. Vehicles are large “investments” and you should feel safe and comfortable with who you give your money to. If you are looking to purchase a safe & clean vehicle with a company who provides excellent customer service and good communication - Waterloo Ford is not your place. Personally, I will never be back; nor will any of my friends or family members. Note: Upon being ASKED for a 5 star review in my Ford Canada survey; I provided my story and feedback to the GM; to which I heard no response. More

Great service, actually fixed the problems. Very Satisfied will definitely be a repeat customer. Vehicle cleaned & polished. Nice! Very Satisfied will definitely be a repeat customer. Vehicle cleaned & polished. Nice! More

Went in to see a vehicle and put a $1000 deposit on my credit card. This was 2 weeks ago. I went the following day and declined the vehicle so the saleman told my friend and I that the $1000 would be cred credit card. This was 2 weeks ago. I went the following day and declined the vehicle so the saleman told my friend and I that the $1000 would be credited back to my credit card. I have left messages with the salesman. In these 2 weeks I texted the salesman about 4 days after it was supposed to be returned and again about 5 days ago. His response was I will check with finance. Still now there is no reversal of the $1000 charge and I am putting a dispute in with the credit card company. David was not the salesman, the correct one wasnt listed. More

Always a pleasure to speak with Ken at the service desk. Always takes care of me with every problem/issue/need that I have with my Ford Explorer. Always greeted with a smile on his face, a pleasant attitude Always takes care of me with every problem/issue/need that I have with my Ford Explorer. Always greeted with a smile on his face, a pleasant attitude and he’s very knowledgeable. 100% recommend Waterloo Ford Lincoln More

Didn't start or finish the job my truck went in for, apparently too busy. apparently too busy. More

Premises was clean and well laid out. Staff were friendly and welcoming. Staff worked well with me to get me the best deal that worked for me for the vehicle I wanted. Staff were friendly and welcoming. Staff worked well with me to get me the best deal that worked for me for the vehicle I wanted. More