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Waterloo Ford Lincoln Sales

Edmonton, AB

4.4
367 Reviews
Call Dealership (780) 423-4330
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11420 - 107th Avenue

Edmonton, AB

T5H 0Y5

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367 Reviews of Waterloo Ford Lincoln Sales

September 14, 2024

Always a pleasure to speak with Ken at the service desk. Always takes care of me with every problem/issue/need that I have with my Ford Explorer. Always greeted with a smile on his face, a pleasant attitude More

by Audrey J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken from the service dept.
Report | Print
Sep 24, 2024 -

Waterloo Ford Lincoln Sales responded

Thank you so much!

September 12, 2024

Didn't start or finish the job my truck went in for, apparently too busy. More

by Scott C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelvin Badu
Report | Print
Sep 12, 2024 -

Waterloo Ford Lincoln Sales responded

Hi Scott, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with your truck. At Waterloo Ford, we strive to provide timely and efficient service for all of our customers, and it’s clear we fell short in this instance. We’d like the opportunity to make this right. Please reach out to us directly at gmcneill@waterlooford.com so we can discuss your visit and ensure your concerns are addressed. We appreciate your feedback and hope to resolve this for you as soon as possible.

September 11, 2024

Premises was clean and well laid out. Staff were friendly and welcoming. Staff worked well with me to get me the best deal that worked for me for the vehicle I wanted. More

by Carolyn Ruecker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harman Panni (sales), Sully Khan (finance), Navreet? (Manager)
Report | Print
Sep 12, 2024 -

Waterloo Ford Lincoln Sales responded

Hi Carolyn, Thank you so much for your kind words! We're thrilled to hear that you had a great experience at Waterloo Ford and that our team was able to help you find the perfect vehicle at a deal that worked for you. Your satisfaction is our top priority, and we're so glad to know you felt welcomed and well taken care of. If you need anything in the future, please don't hesitate to reach out. Enjoy your new vehicle!

August 30, 2024

We had a great experience at Waterloo Ford Lincoln Sales. Philippe and all the staff were very helpful and took the time that we needed to answer all of our questions. More

by Lkoberlin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Philippe Lights Teresa Anagnostou, Orlando Alvarado
Report | Print
Sep 12, 2024 -

Waterloo Ford Lincoln Sales responded

Thank you for sharing your great experience with us! We’re delighted to hear that Philippe and the rest of our team were able to assist you and answer all of your questions. Providing helpful and personalized service is what we strive for, and we're glad we could meet your expectations. If you have any further questions or need anything down the road, feel free to reach out. We truly appreciate your business!

August 19, 2024

Salespeople are up to par on the cars they sell an are very polite to talk to More

by edtallon66
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaideep Rai, Riad Tarrabain, Amina Charkie
Report | Print
Sep 12, 2024 -

Waterloo Ford Lincoln Sales responded

Thank you for the positive feedback! We're glad to hear that our sales team provided you with knowledgeable and polite service. At Waterloo Ford, we take pride in ensuring our staff are well-informed and respectful, so it’s great to see that reflected in your experience. If you ever need more assistance or have any questions in the future, we're always here to help!

Sep 13, 2024 -

edtallon66 responded

All 3 Waterloo employees were very good to work with

August 14, 2024

Great service excellent! Went for a recall and it was taken care if quickly and professionally. Always satisfied with all the services provided. More

by lemblau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia
Report | Print
Sep 12, 2024 -

Waterloo Ford Lincoln Sales responded

Thank you for your wonderful feedback! We’re thrilled to hear that your recall service was handled quickly and professionally. It’s great to know you’ve consistently been satisfied with the service we provide, and we truly appreciate your continued trust in us.

August 13, 2024

They are helpful and accommodating. The service efficient and complete. The staff (Ken) is pleasant to interact with More

by Tbruchal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Report | Print
Sep 12, 2024 -

Waterloo Ford Lincoln Sales responded

Thank you for your kind words! We're so glad to hear that Ken and the rest of our team provided helpful, efficient, and accommodating service during your visit. It’s always great to know our staff is making the experience pleasant for our customers.

August 10, 2024

Was very pleased the way all parties involved with the purchase of a new truck kept the deal simple and felt it was a great way to treat a person coming in to inquire about a new vehicle without realizi More

by Raybussey55
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Moe in sales, Tim Raymond
Report | Print
Sep 12, 2024 -

Waterloo Ford Lincoln Sales responded

Thank you so much for sharing your experience! We're thrilled to hear that our team made the process of purchasing your new truck smooth and straightforward. It’s important to us that every customer feels respected and valued, whether they're just inquiring or seriously looking for a specific vehicle.

August 01, 2024

My new service advisor is Kelvin and he seems to be going the extra mile. More

by Rocketrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin Badu
Report | Print
July 28, 2024

They all worked really hard to find something that would work for me. No pressure, really nice people. Would recommend to go there for a purchase. More

by linseygittens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramesh Prasad, Teresa in Finance
Report | Print
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