ToyotaTown - Service Centre

Very fair, friendly, professional sales and service staff. The place is always very clean and well organized staff. The place is always very clean and well organized More

They did a great job fixing my car. People dealt with were friendly and knowledgeable. People dealt with were friendly and knowledgeable. More

My first 2 visits were nothing near as client focused as the incredible experience I had 31/3/23. Everything was explained in simple language and I was informed enough to make an educated decision about wha the incredible experience I had 31/3/23. Everything was explained in simple language and I was informed enough to make an educated decision about what work needed to be approved to keep my Corolla running in pristine condition while considering my tight budget . I left happy and heard with my service. As a francophone customer who relocated to London from Ottawa, I would very much appreciate bilingual staff. More

Service work was completed in a timely manner. The service manager Latoya was very helpful with arranging the shuttle pickup. The service manager Latoya was very helpful with arranging the shuttle pickup. More

LaToya gave me great service, she was thoroughly professional and courteous. Toyota Town is lucky to have her as a service adviser. professional and courteous. Toyota Town is lucky to have her as a service adviser. More

Great place to be. Staff are friendly and they know what they are doing. The communication was amazing and I didn't have to wait for too long for my service. Staff are friendly and they know what they are doing. The communication was amazing and I didn't have to wait for too long for my service. More

Latoya was very helpful and informative. I felt that I was in good hands with Latoya. I felt that I was in good hands with Latoya. More

Came in for my 6 month checkup after buying a new Toyota Corolla 6 months ago. I can say. Outstanding service from beginning to end. So many smiling faces, helpful staff. Organized and efficient. Corolla 6 months ago. I can say. Outstanding service from beginning to end. So many smiling faces, helpful staff. Organized and efficient. More

For me, communication is key and LaToya does it well. She always calls back when scheduling/rescheduling appointments. She advises you about the recommended vs. necessary services for your vehicle. I'm a She always calls back when scheduling/rescheduling appointments. She advises you about the recommended vs. necessary services for your vehicle. I'm always left feeling informed and I know I've come to the best dealership in London, ON. More

MJ ( Service Advisor) is the first and to my recent recollection the only person who immediately replies to voice messages. Not once but twice over a few days. I honestly didn’t believe that this level recollection the only person who immediately replies to voice messages. Not once but twice over a few days. I honestly didn’t believe that this level of; I care about my customers actually exists anywhere on planet earth. Our repair was in excess of $4,000 dollars on an 11 year old Prius V, but now that we’ve had the vehicle back and it has done its monthly commute to Ottawa from London, the car drives like new again, good work Team Toyota, finding a service technician that understands the Synergy drive system is like finding a jewel in the Nile. To MJ - you sir should be training your Service Advisor peers Coast to Coast in Canada on how to do their job. I sometimes have to explain $4,000 hvac repairs to customers, it is a high wire act at the best of times, you sir have perected that high wire act. Thank you again for a job WELL DONE Rob and Christine More