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ToyotaTown
London, ON
7,570 Reviews
Since our grand opening in 1970, ToyotaTown has been committed to being the leading Toyota dealership in London, Ontario. This commitment, along with our dedication to the London community, has resulted in ToyotaTown becoming the oldest, largest and most well-reviewed new & used Toyota dealership in London, ON.
As an award winning London Toyota dealership, our dedicated staff strives for excellence on a daily basis as it relates to your satisfaction. ToyotaTown has been awarded the Toyota Canada Pride award a total of eleven consecutive years by Toyota Canada, and also received their prestigious Toyota Pinnacle award four times. Our exclusive ToyotaTown Advantage Club membership rewards card can also save you money during every visit you make to our dealership. Visit our website at www.Toyota-town.com to learn more or to become a service member.
Our facilities go above and beyond Expert Toyota Service and Toyota Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Toyota Touch Detailing service, and of course a complimentary car wash. Our ToyotaTown Tire Centre also guarantees a price match on all tires, including Winter Tires. ToyotaTown also guarantees a price match guarantee on all repairs using comparable parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,076 service reviews
July 31, 2026
service was great - knowledgably and friendly advisors great coffee Sales and Finance team also great advisors great coffee Sales and Finance team also great More
by xjclex
July 19, 2026
Excellent service from start to finish. Always informed of progress and end video of service work a nice extra. Always informed of progress and end video of service work a nice extra. More
by Dave
Employees Worked With
July 11, 2026
Very good reps for the first service we had for a 2026 RAV4. The staff were all fantastic. Answering all the questions with a caring attitude. Much appreciated. RAV4. The staff were all fantastic. Answering all the questions with a caring attitude. Much appreciated. More
by Bresettv5
July 03, 2026
I would like to sincerely update my review from one star to five stars. I am extremely grateful to the entire Toyotatown Service team for their exceptional service and professionalism. They went above and b to five stars. I am extremely grateful to the entire Toyotatown Service team for their exceptional service and professionalism. They went above and beyond to ensure my needs were met and did a fantastic job in handling my vehicle and addressing my concerns. I especially want to thank the manager, the assistant, and the technician for taking the time to speak with me personally. Their willingness to listen, understand my situation, and provide thoughtful solutions truly made a difference. Additionally, I would also recommend the salespeople, as they were friendly, helpful, and made the entire process smooth and pleasant. Their dedication and care have restored my confidence in their service, and I highly recommend Toyotatown Service to anyone in need of reliable and customer-focused automotive care. Thank you once again for your outstanding support! More
by Ammar Al-Doori
Employees Worked With
N/A
June 28, 2026
Unparalleled service, gets the job done in no time. Looking forward to my next service appointment! Looking forward to my next service appointment! More
by Christian G.
Employees Worked With
June 23, 2026
Unfortunately, I’ve started going elsewhere for service. I still have not received an acknowledgement or response to my concerns in my email from May 30. Dear Service Manager, I am writing to express I still have not received an acknowledgement or response to my concerns in my email from May 30. Dear Service Manager, I am writing to express my disappointment with my recent service experience. I would like to start by saying that I found the technician's video inspection to be very helpful. Being able to see the condition of the vehicle and hear the technician's explanation provided useful context and was one of the positive aspects of the visit. Unfortunately, the overall communication and customer service I received fell well below my expectations. According to the timestamp, the technician's video was completed at 7:21 a.m., yet I did not receive any communication regarding my vehicle until 2:38 p.m., and only after several follow-ups on my part throughout the day. As a customer, I should not have to repeatedly seek updates on the status of my vehicle or recommended repairs. When communication finally did arrive, it consisted of two text messages: one containing the technician's video and another containing the invoice for inspection and that my car was complete. There was no phone call or meaningful discussion regarding the findings, the recommendations, or the reasoning behind the proposed repairs. For example, I was advised to schedule an appointment in the fall and was told that the necessary parts would be ordered. However, no explanation was provided as to why both parking brake cables were being recommended for replacement when I was informed that only the left cable was seized. Was the right cable also inspected and found to be in a similar condition? If so, that was never communicated to me. I would expect a clear explanation of the diagnosis and the rationale behind a repair recommendation before being asked to proceed with future work. I have been a loyal customer of both Toyota and Lexus for many years and have consistently trusted your dealerships with my vehicles. Because of that long-standing relationship, I was particularly disappointed by the lack of communication, engagement, and customer care that I experienced during this visit. The technician's video demonstrated a level of effort and professionalism that was appreciated, but the service advisor's communication and overall customer experience did not reflect the standards I have come to expect. I understand that service departments can be busy, but proactive communication and customer engagement are fundamental aspects of good service. I hope this feedback is taken constructively and used to improve the experience for future customers. Thank you for taking the time to review my concerns. I would appreciate any comments you may have regarding this experience. Sincerely, More
by Lisamartin95
Employees Worked With
June 17, 2026
Staff are very nice and helpful. MJ always goes above and beyond explaining the work done on the vehicle. MJ always goes above and beyond explaining the work done on the vehicle. More
by tam
Employees Worked With
June 12, 2026
I brought my car to this location for an appointment at 7:30 AM and spoke with Colin. From his first expression and based on my previous experiences with this service center, I could tell he was not willin 7:30 AM and spoke with Colin. From his first expression and based on my previous experiences with this service center, I could tell he was not willing to help. He has zero customer service skills and lied about the status of my vehicle. He told me they had already taken all necessary actions and there was nothing they could fix, but in the past, they have successfully repaired similar issues on my vehicle. I also asked about the manager, and Colin claimed he was busy and that I would need to wait 10 to 15 minutes. I waited more than 20 minutes, and when I inquired again, I was told the manager was still busy. Later, I found out from a friend who works at the shop that the manager was on vacation and not working that day. Additionally, I was promised a free wash, but my vehicle was still dirty when I left. To make matters worse, I discovered scratches on my tire cup after I left, which is totally unacceptable. I no longer trust this location and will not be returning.. I am happy to change my review if there is any improvement or change in service. I hope my feedback can be taken into consideration to improve the experience for others. More
by Ammar Al-Doori
Employees Worked With
Colin
