ToyotaTown - Service Centre

Chelsea was my best service experience in my life. She turned a frown (tears) upside down, and seriously rescued me! She and her team really made a horrible situation (CAA damaged my wheels on my coll She turned a frown (tears) upside down, and seriously rescued me! She and her team really made a horrible situation (CAA damaged my wheels on my collectors edition car beyond drivability, told me I had to get it all repaired myself, and just left me like that on the driveway), into a survivable one with a big silver lining! She took me immediately when no other shop I called in London would, and got it repaired the same day! Was very communicative and upfront, itemized everything for CAA (whom I am still fighting months later), and even offered me to come back for my usual discount! Even through the whole ongoing pain with CAA she was so helpful and communicative, stepped in another time correct an appointment clerical error for my other car and replaced a lost wheel lock from the original car no questions asked. This is how customer service should always be. Thank you so much for your utmost care, upfront communication and efficiency through every step of the process. This is type of customer service is a lost art. More

As usual unbelievable service! Thank you Jason for taking care of my truck! Prompt and on time always a great experience Thank you Jason for taking care of my truck! Prompt and on time always a great experience More

Was able to drop my car off the night before the service. Was updated throughout the day as to the progress of the service. Price was lower than quoted!!! Was updated throughout the day as to the progress of the service. Price was lower than quoted!!! More

On August the 10th, my Rav 4 did not start. I was I Aylmer, Ontario and stuck. I was leaving the college to head to a family vacation that I had to miss for work. I was going to have Thursday n I was I Aylmer, Ontario and stuck. I was leaving the college to head to a family vacation that I had to miss for work. I was going to have Thursday night, Friday and leave back home Saturday. Well Todd went all out for my family and said he would have the vehicle looked at first thing in the AM to see if I could be able to join my family 6 hours away. Miracle came through and a battery and several fuses cured it by 10:00Am. Todd really looks after his customers and kept his word. Truly a fine gentleman and big thanks to all the hard working mechanics behind the scene. They have these complicated electronic vehicles that need constant learning and upgrading along with no government tax write offs after their apprenticeship. Big thanks to Todd, the Mechanics and Toyotatown. I will seriously consider buying our next Toyota even though we live 6 hours away. More

LaToya is so great to work with and ToyotaTown is definitely one of the best dealerships I’ve ever dealt with definitely one of the best dealerships I’ve ever dealt with More

Very friendly and knowledgeable. Work performed was explained very well. Thanks for the great service. Work performed was explained very well. Thanks for the great service. More

Enna did everything she possibly could to make our visit pleasant and comfortable. Thanks, Enna. pleasant and comfortable. Thanks, Enna. More

Excellent service. Really met my needs and time line Always clear explanations. Would highly recommend. Really met my needs and time line Always clear explanations. Would highly recommend. More

Great dealership to take your Toyota for repairs with a very friendly staff. I was lucky enough to meet MJ Rizkalla my Service Advisor at Toyota Town who took care of my daughter’s Corolla. He is the type very friendly staff. I was lucky enough to meet MJ Rizkalla my Service Advisor at Toyota Town who took care of my daughter’s Corolla. He is the type of employee that you want to keep as an employer. Very professional, friendly with great communication skills. MJ took care of our main issue and advised on another issue that came up. He always kept me updated during the repair process which is fantastic. Contacted me as soon as the car was ready with information on when the dealership was open. I will return to Toyota Town because of MJ. More

Enna was very helpful to deal with my car maintenance. She explained me everything regarding my concerns. I feel extremely comfortable with her. She explained me everything regarding my concerns. I feel extremely comfortable with her. More