ToyotaTown - Service Centre

Great product and customer service Firis helped me with my recall claim while being polite and easy going. He did not try and pressure me into any other services. I would recommend goin Firis helped me with my recall claim while being polite and easy going. He did not try and pressure me into any other services. I would recommend going to Firis for help with any issue regarding a Toyota. He is knowledgeable and won't give you bad advice. I commend Toyota for standing behind its products and fixing issues that arise that fall under the recall category. I will be going back for future service. Thanks! More

Best dealership I am on my 4th Toyota vehicle and I have always been very pleased with sales and service. In sales I dealt with Ken Yates and found him to be easy to I am on my 4th Toyota vehicle and I have always been very pleased with sales and service. In sales I dealt with Ken Yates and found him to be easy to work with. The service department is great and I would highly recommend it. More

Trusting Partnership We have had our vehicles serviced there for over five years. The staff members are knowledgeable, friendly and take the time to go over issues, recomm We have had our vehicles serviced there for over five years. The staff members are knowledgeable, friendly and take the time to go over issues, recommendations and costs to ensure the customer is fully aware and informed. Even though we are out of town clients, we choose to have our vehicles serviced there because of the positive experiences and trust that we have developed over the years. We purchased our Camry Hybrid and Highlander there. A couple of individuals we have been working with on a number of occasions are Mike Minarsky and Jason DeFelice. They and the rest of the staff understand what customer satisfaction and support should be. Truly appreciated! The coffee and food staff make the stay even more comfortable. More

Excellent Service I have been a Customer of ToyotaTown for 14 years and have consistently received excellent service thru Jen Kolyn and Rob Daco in the Service Departme I have been a Customer of ToyotaTown for 14 years and have consistently received excellent service thru Jen Kolyn and Rob Daco in the Service Department. Both Jen and Rob take the time to explain clearly what servicing has to be done and our cars are always ready in a timely manner. They have always listened to understand my concerns, and have always tried to find me the best solution at the lowest cost. I trust them both completely, and I would highly recommend both of these individuals. Kimberly Dowhanick More

Looks like they know what they are doing! I had a vibration issue in my car going for some time. Upon first visit to ToyotaTown they suggested to balance tires. After doing it the problem rema I had a vibration issue in my car going for some time. Upon first visit to ToyotaTown they suggested to balance tires. After doing it the problem remained. I called ToyotaTown with complain and they connected me to Mike Minarsky after that my service at Toyota town improved. He was able to identify the true problem with the help of other mechanics (we did a road test). They explained me in simple words what was the actual problem for my vibration. Mike also checked if my car had recalls done (USA market) and managed to arrange everything for me. it is always nice when they go an extra mile for you. More

Good service Came in without an appointment, and was able to get my tires switched out. Firis was very courteous and professional in accommodating me. I'll be comi Came in without an appointment, and was able to get my tires switched out. Firis was very courteous and professional in accommodating me. I'll be coming back for future servicing. More

Very good service Me and my wife service both of our vehicles at Toyota Town. The service has been excellent. Service advisor Jason DeFelice has been very helpful and p Me and my wife service both of our vehicles at Toyota Town. The service has been excellent. Service advisor Jason DeFelice has been very helpful and professional. The facility is clean and welcoming. More

Good Service I had a small warranty issue and experienced very good customer service from Mike Minarsky. I find it a very busy place but the work is completed in t I had a small warranty issue and experienced very good customer service from Mike Minarsky. I find it a very busy place but the work is completed in the estimated time. More

If I could give more than 5 STARS, I would I have been into Toyota Town many times for vehicle maintenance and have always been served by Firis. He has always been nothing but courteous, profes I have been into Toyota Town many times for vehicle maintenance and have always been served by Firis. He has always been nothing but courteous, professional and friendly. In my most recent visit he has gone above and beyond when I came in to get my mirror fixed. He made the whole process a breeze! I was in and out quicker than they had originally estimated and was very pleased with the bill by the end of it! He had my car fixed and washed in half an hour. This saved me from having to shuttle to my doctor's appointment and then cab back to Toyota Town to pick up my car. Firis is an exceptional customer service employee and I would refer anyone to go to Toyota Town because of him. More

FIVE-STAR EXPERIENCE! Firis Sharif is a stellar Service Specialist. I own a Honda Civic, and instead of going to London Honda, I decided to go to Toyota Town because their Firis Sharif is a stellar Service Specialist. I own a Honda Civic, and instead of going to London Honda, I decided to go to Toyota Town because their estimated time and rate was the best I could find in London. Rather than turn me away (because they did not have the exact tools) they did research and fixed my problem efficiently. I admire their willingness to be resourceful. Not only did I get the best rate there, I also felt very comforted by Firis' service over the phone and in person. His knowledge about cars surpasses most service specialists because he has experience as a technician. I drove home with my car fixed very quickly (a lot faster than the other dealerships estimated time). If you are looking for professional, efficient and friendly service, I highly recommend Firis from Toyota Town. Overall, my experience at Toyota Town was the best experience I've had in London; even though I don't own a Toyota, they made me feel like one of their own. More