ToyotaTown - Service Centre

Service staff that go above and beyond I had a winter service item that I needed to get done asap as I have to drive North unexpectedly. John and Rob went out of there way to accommodate g I had a winter service item that I needed to get done asap as I have to drive North unexpectedly. John and Rob went out of there way to accommodate getting my Rav4 worked on. I appreciate them doing this. Thanks More

Not enough personal care and attention. Did not get the feel that my service person really cared about me, as a customer. She was friendly enough, but I expect a little more, to keep me the Did not get the feel that my service person really cared about me, as a customer. She was friendly enough, but I expect a little more, to keep me there. When I left, I was not told what they did, and the girl (Cashier) did not explain anything, and spoke so fast, I couldn't understand her. There was no one waiting, so she could have taken her time. Not a real cozy feeling to make me come back. I could have done the same thing myself. I had to really read my bill, and call my service adviser the next day for an explanation. I should have been told about my mat being wrong! I should have been told that all the rust was removed from my brake pads. Does not influence my thinking of coming back. And I have the long term warranty!? Not very happy! Have no confidence in this establishment. More

Quick and friendly service Took my 2016 Highlander for regular servicing. Work was performed very quickly. Service advisor explained all work that had been done and also about w Took my 2016 Highlander for regular servicing. Work was performed very quickly. Service advisor explained all work that had been done and also about work that should be done next time I come in. I found that helpful Atmosphere was not rushed this time (probably because appointment was around 1:00. Early morning appointments are very rushed in the service area due to number of vehicles being processed) Great lounge for grabbing a snack while you wait More

With thanks! Helena was understanding and accommodating when there was a scheduling mix up, allowing all of the service I required for my vehicle to be completed. Helena was understanding and accommodating when there was a scheduling mix up, allowing all of the service I required for my vehicle to be completed. She remained calm and professional despite the initial frustration in my behalf about the possibility of having to return my vehicle at a future date. Thanks to the mechanics staff for working hard to squeeze my vehicle into the schedule also. More

Toyota Service Rob Dako has serviced my Toyotas for many years. Rob is very professional, knowledgeable and personable. I trust his excellent advice when deciding a Rob Dako has serviced my Toyotas for many years. Rob is very professional, knowledgeable and personable. I trust his excellent advice when deciding about automobile issues. His advice is straight-forward and he always lets me know if the pending service needs to be done right away or down the road. He understands my situation. Rob keeps you informed about the service on your vehicle. I can highly recommend Rob to any customers coming to Toyotatown. Susan R. More

MY Toyota-Town Experience From signing the lease agreement , through servicing the vehicle and returning the vehicle to lease a new one, the visits to Toyota-Town have always b From signing the lease agreement , through servicing the vehicle and returning the vehicle to lease a new one, the visits to Toyota-Town have always been pleasant experiences, in that, the service advisors always consulted with my wife or I on the service(s) rendered to our car. More

Amanda Krug and Peter Englemana are great! I had two different cars being serviced. Amanda was sympathetic to my need for fast service! She is helpful and gives great advice when needed. Peter I had two different cars being serviced. Amanda was sympathetic to my need for fast service! She is helpful and gives great advice when needed. Peter also gives excellent advice and explains what is needed and how soon it could be completed. They are both patient and have excellent knowledge of my vehicles. I was in and out quickly. Great job! More

Making a bad situation better Best to say that due to busyness and mis-communication an uncomfortable situation was completely avoided because Robert called and we were able to dis Best to say that due to busyness and mis-communication an uncomfortable situation was completely avoided because Robert called and we were able to discuss and resolve a difficulty. Tire season I know is crazy and the dealership is hopping at all times. I very much appreciated the personal phone call and explanation. I left feeling that Toyota cared about making sure everything was done as I needed it. More

Todd and Amanda I am planning a long road trip tomorrow and I dropped into Toyotatown for an unscheduled visit to check fluid levels. Todd couldn’t have been more acc I am planning a long road trip tomorrow and I dropped into Toyotatown for an unscheduled visit to check fluid levels. Todd couldn’t have been more accommodating, and Amanda greeted me by name. This was a very positive visit. More

Great people with great professional services. Just want to say that I have been serviced at this location for all my toyota vehicles. Great people with big heart. Very professional services. Thank Just want to say that I have been serviced at this location for all my toyota vehicles. Great people with big heart. Very professional services. Thank you, Toyotatown! More