ToyotaTown - Service Centre

Service I appreciated the friendliness, professionalism and prompt service. I have had a great experience with this Toyotatown establishment. From purchase to I appreciated the friendliness, professionalism and prompt service. I have had a great experience with this Toyotatown establishment. From purchase to service, they have made everything effortless on my part. Thanks! Nicole Kummer More

Very good Service experience Extra care was taken by staff because of my disability. something I very much appreciated. In addition, the car was brought inside for me when the ap Extra care was taken by staff because of my disability. something I very much appreciated. In addition, the car was brought inside for me when the appointment was finished so that I would not have to go out on the ice. I was also there to check out the 2019 RAV4s because I am about to buy a new one. More

Excellent service I always try to deal with Amanda Krug when i bring my Rav4 in for service because i feel she takes the time to listen and make sure that I get the ser I always try to deal with Amanda Krug when i bring my Rav4 in for service because i feel she takes the time to listen and make sure that I get the service that I feel every customer should expect from a car dealership. More

Extremly helpfull Our service appointment was awesome Helena Vrabec was very respectable of our time and we were home sooner than estimated. She was really helpfulll an Our service appointment was awesome Helena Vrabec was very respectable of our time and we were home sooner than estimated. She was really helpfulll and explained everything that was being done. This rating site is horrible though! More

Best service yet I don't usually do surveys or reviews, but I was impressed with Amanda K. She kept me informed about the work being done on my car, which is the usua I don't usually do surveys or reviews, but I was impressed with Amanda K. She kept me informed about the work being done on my car, which is the usual for service visits. But when finished, she let me know personally rather than me having to wait for my name to be called from the payment desk. She insured I got the best price for the parts and service and applied the Toyota Advantage. The appointment took the amount of time expected as she told me. Great experience. More

Peace of mind and honesty 😁 This morning I showed up to Toyotatown service bay without an appointment. Jason ( a familiar face) a Senior Service advisor greeted me with his usua This morning I showed up to Toyotatown service bay without an appointment. Jason ( a familiar face) a Senior Service advisor greeted me with his usual smile and pleasant demeanour. I told him that I didn’t have an appointment today but had a sleepless night because of service appointment I had done ( the first and only time) at another Toyota dealership closer to my home yesterday. I recalled the events of yesterday’s service at ANOTHER dealership and that it had left me very distraught and questioning the integrity their service department especially the service advisor I dealt with there!!! Jason told me that it was no problem to have a look at my car right away and immediately put my mind at ease. Jason opened the hood of my vehicle, had a look around and then went into the service bay and came out with 2 individuals; Joe Moniz and Sandrae Chen. They looked with a flashlight at my water pump and decided to put my vehicle up on a hoist just to have a better look. After they closed the hood to move my vehicle into the service bay, Sandrae notice that my windshield wipers on the front of my vehicle were ripped ( the other dealership changed my oil yesterday and supposedly did an inspection of my vehicle of fluid levels etc but missed this) !! After inspecting my vehicle, Joe Moniz brought me back into the service bay.... explained things and showed me and most IMPORTANTLY assured me that I would have no problems with regards to my water pump on my return trip to Toronto. When I asked the other dealership if it was safe for this they gave me no assurances and wanted to do it ASAP . The service advisor at the OTHER dealership even said with regards to having the water pump replaced, “You don’t have to pay for it ; it is covered under warranty.” Lastly, Toyotatown replaced my wiper blades and took the time to inspect my vehicle and most importantly, put my mind at ease with regards to my vehicle’s safety. When I asked to pay ... they told me there was no charge and to have a good trip!! I have bought my last 3 vehicles from Toyotatown and had my vehicle service done there over the years. They are VERY HONEST , VERY PROFESSIONAL and EXTREMELY COMPETENT!! Thank you Jason, Joe and Sandrae for helping me out today!! More

Consistent Satisfaction I've been getting my service work done at ToyotaTown since purchasing my vehicle there and I have always been satisfied. Recently it has required som I've been getting my service work done at ToyotaTown since purchasing my vehicle there and I have always been satisfied. Recently it has required some costly repair work which is always a little stressful. However recognizing the age and mileage on my vehicle, it is understandable. I was very happy with the service advisor Helena on my last two visits. She is a very friendly employee, and very detailed in explaining the repair requirements and processes involved. Very happy with completed repair work. More

Transparent, helpful, professional Amanda took the time to explain our service as well as the repairs we needed. She also got us a ride home and back to pick up the car. Great service a Amanda took the time to explain our service as well as the repairs we needed. She also got us a ride home and back to pick up the car. Great service as always. More

Service on February 27, 2019 Staff members are helpful and knowledgeable. The repair work was completed within reasonable time and completed earlier than what I expected. I have Staff members are helpful and knowledgeable. The repair work was completed within reasonable time and completed earlier than what I expected. I have confidence in this dealer. More

Its all about trust. Amanda Krug is great. Somehow she remembers my name - even when I'm bringing in my daughters car. It's an important element of building a long term s Amanda Krug is great. Somehow she remembers my name - even when I'm bringing in my daughters car. It's an important element of building a long term sales and service relationship. Amanda took the time to help fix ( smooth out) a parking lot 'scratch' so that it almost disappeared - much to my relief. She also recommended some alignment correction and upcoming preventive maintenance, which she explained in detail to my daughter - not only what it was, but how it would impact her car and driving. All in all a friendly, personal, and trusting experience. It will help keep us coming back. . More