Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
ToyotaTown
London, ON
6,948 Reviews
Since our grand opening in 1970, ToyotaTown has been committed to being the leading Toyota dealership in London, Ontario. This commitment, along with our dedication to the London community, has resulted in ToyotaTown becoming the oldest, largest and most well-reviewed new & used Toyota dealership in London, ON.
As an award winning London Toyota dealership, our dedicated staff strives for excellence on a daily basis as it relates to your satisfaction. ToyotaTown has been awarded the Toyota Canada Pride award a total of eleven consecutive years by Toyota Canada, and also received their prestigious Toyota Pinnacle award four times. Our exclusive ToyotaTown Advantage Club membership rewards card can also save you money during every visit you make to our dealership. Visit our website at www.Toyota-town.com to learn more or to become a service member.
Our facilities go above and beyond Expert Toyota Service and Toyota Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Toyota Touch Detailing service, and of course a complimentary car wash. Our ToyotaTown Tire Centre also guarantees a price match on all tires, including Winter Tires. ToyotaTown also guarantees a price match guarantee on all repairs using comparable parts.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 11:00 AM - 7:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 11:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,948 reviews
May 26, 2020
Good experience - again Dealing with Toyota Town since 2007. This is my 4th lease and 3rd lease buyout. Always smooth and friendly transactions. My only concern is their trad Dealing with Toyota Town since 2007. This is my 4th lease and 3rd lease buyout. Always smooth and friendly transactions. My only concern is their trade-in valuation. Short of satisfactory. I managed to avoid trade-ins in the past but due to the current COVID situation I had to do it. Will try to avoid it in the future. More
by HR
May 25, 2020
Sylvia was very patient and Knowledgable! Thank you so much for helping us to make the decision to lease our Corolla. We had walked into the dealership thinking one way and realized that it w Thank you so much for helping us to make the decision to lease our Corolla. We had walked into the dealership thinking one way and realized that it would make more sense to go a different route. Sylvia was very patient and answered all our questions in a concise and reasonable way. Thank you for your help. More
by mel.koether
May 25, 2020
Rob was very profressional and knowledgeable when I brought my RAV4 in for service. He gave me a contact name and number to have my remote start re-programmed. This was very much appreciated! brought my RAV4 in for service. He gave me a contact name and number to have my remote start re-programmed. This was very much appreciated! More
by Jfv22
May 25, 2020
Robert has been servicing my 2010 Toyota Yaris since 2013 and he takes care of it really well, would recommend him to people who are looking for a guy who hopes to make their cars last for a while and he takes care of it really well, would recommend him to people who are looking for a guy who hopes to make their cars last for a while More
by anabelle2736
Employees Worked With
Robert Dako
May 25, 2020
Great job! Took good care of my care and made me feel very at ease getting service done during the covid pandemic. Nice job I was very satisfied very at ease getting service done during the covid pandemic. Nice job I was very satisfied More
by TFerreira
Employees Worked With
Robert Dako
May 25, 2020
Friendly, efficient staff. A a a a a a a a a a a a a a Friendly, efficient staff. A a a a a a a a a a a a a a a a a a a a a a Friendly, efficient staff. A a a a a a a a a a a a a a a a a a a a a a More
by Val McNic
Employees Worked With
May 23, 2020
Great service Robert recommended we have service done on the brakes of our Toyota Corolla. He mentioned this after a appointment we had for a maintenance check. He Robert recommended we have service done on the brakes of our Toyota Corolla. He mentioned this after a appointment we had for a maintenance check. He didn't push but convinced me it would be wise to do this. We had it done a couple of weeks later. Upon my arrival to the dealership he was courtious and the timeline he gave me was right on and he was true to his word on the price he verbally quoted me. Great service. More
by Sheila
Employees Worked With
Robert Dako
May 23, 2020
I was happy until I got home EDIT: feel better about it now EDIT: My experience on Friday made be feel badly, but I spoke with John Rossini today (Monday), and I'm happy that he reached out to talk with me abo EDIT: My experience on Friday made be feel badly, but I spoke with John Rossini today (Monday), and I'm happy that he reached out to talk with me about things. John said that it had been a mistake, and offered to compensate me for the unnecessary oil change. As awful as I felt on Friday, I always wanted to believe that it was more of a mistake than something intentional, and I had felt taken care of while I was at the dealership. The consultant Helen who I spoke with the most made my appointment and wait as pleasant as possible. I don't want her to have a bad review for a mistake, so I'm going to update my rating to reflect the positive feelings I initially had, as well as the speed with which the dealership sought to contact me to apologize for the mistake. I was happy with my visit at first, but I feel now that I was taken advantage of and it really makes me feel awful. My wife and I just recently moved to London, from Toronto for her new job. Previously she'd been the one who did the bulk of the driving as she used the car to commute. I had a 2:30 appointment yesterday to switch off my winter tires, replace the transmission fluid and have them take a look at a scraping sound the brakes seemed to make when the car first starts on a given day. I was told that the way Toyota recommends doing things, I didn't actually need the transmission fluid changed yet. Okay. I was also told that they could do an oil change instead, since the car was in need of one. I said my wife (who was currently at work) was the one that usually drives the car and I thought maybe she'd gotten the oil changed recently, but if the car needed it they could go ahead. I also asked if they had room to store the tires for the season, and we agreed to do that. The brake pads needed replacing, so the appointment was going to be much longer than I'd originally thought. That was okay, and things were reasonably comfortable while I waited, given the safety restrictions for Covid in place which I thoroughly agree with. The consultant assured me that they would get things done as quick as possible. She was friendly, and signed us up for a loyalty program that would save us some money. Although it was a longer day, and ultimately more expensive than I'd originally thought it would be, I was content and glad to have found a place to look after our Corolla while we are living in London. When I got home I found out that my wife had gotten the oil changed just last month. The sticker, which still would have been on the window (may still be actually) would have said we didn't need another change until the fall. In terms of mileage we have made less than a handful of grocery runs in the last few weeks and otherwise have not driven the car at all due to the Covid situation. That made me feel awful, embarrassed and very taken advantage of. I didn't believe that I would be charged for a totally unnecessary oil change, given that I'd already said I thought one might have been done very recently, and those at the dealership could have checked and easily confirmed that. Now I wish that I had not agreed to store our tires there, and I question whether the brakes even needed what was done to them. The 3+ hours that I'd spent waiting there hadn't bothered me so much until I realized that I'd now have to find another place to take care of the car, and that I was being taken advantage of. The consultant that spoke with me mainly had made me feel good and taken care of. She was friendly, and seemed thoughtful and trustworthy. I don't want to believe that she was intentionally ripping me off, and I intended to write a very positive review when I got home. My star rankings below will reflect my overall experience - though if I'd done this survey immediately following my appointment there would be full stars. I'm very sorry to report how poorly I feel about my experience with the dealership now. More
by G.S.
Employees Worked With
I'm not sure, Helena Vrabec
May 23, 2020
Jason answered all of my questions. My car was ready for me when he said it would be. The car and as even though washed this time me when he said it would be. The car and as even though washed this time More
by michelespencer64
Employees Worked With
May 21, 2020
Thank You Helena did a wonderful job summarizing all work needing to be completed and for what reasons. She did an incredible job of providing specific timeline Helena did a wonderful job summarizing all work needing to be completed and for what reasons. She did an incredible job of providing specific timelines and followed up on whatever was required. Thank you again for all of the hard work and stay safe. More
by taitcwilliamson
Employees Worked With
Helena Vrabec
