Thor Motors Orillia Ltd.

New Truck Purchase Purchased my 3rd F150 now from Thor Motors and the experience was outstanding as usual. Nathan Brown looked after me again and did a great job of maki Purchased my 3rd F150 now from Thor Motors and the experience was outstanding as usual. Nathan Brown looked after me again and did a great job of making the process smooth, fast and easy. Service was quick and extremely helpful. I definitely recommend that anyone looking for a great new vehicle and exceptional customer service go see Nathan at Thor Motors. More

Miss-diagnosis of problem I came in because of a noise, at certain speeds, in my 2010 Flex with 50,000 km. The problem was diagnosed as comping from a front wheel bearing. I came in because of a noise, at certain speeds, in my 2010 Flex with 50,000 km. The problem was diagnosed as comping from a front wheel bearing. The bearing was replaces at a cost of $725. After leaving the dealership the noise was still there. The mechanic took the vehicle out for a test and diagnosed the actual problem as a wind noise that would have to be checked out at a later date as it was close to closing time. I dealt with Ron Pike Previously I have been happy with the services provided there but this one has left a $725.00 very bad taste in my mouth. Elaine Sweenie More

great we dealt with jeff in sales he was pleasant and honest when our truck was ready there was a recall so was not allowed to leave the lot he gave us a lo we dealt with jeff in sales he was pleasant and honest when our truck was ready there was a recall so was not allowed to leave the lot he gave us a loaner truck till repair was done like 3 weeks later always kept us in the loop and told us not to worry about km on truck we put like 6000km and there was no problem when our truck was released to us he even had it filled with gas and a set of rubber mats to save carpet . Jeff is a great easy going salesman that is not pushie or try to sell you something you do not want More

They just get it all right!! I was in last week for the scheduled service, oil change, tire rotation etc. Just all good! Remembered my name, Shuttle ride home, called for permiss I was in last week for the scheduled service, oil change, tire rotation etc. Just all good! Remembered my name, Shuttle ride home, called for permission to fix a small issue, work done ahead of time, called to inform me that the car was ready, could they send the shuttle? These people just do it all. My family has purchased 4 new cars at Thor in the last 5 years, and all of the service is done via a maintenance plan. Just all good! More

Great There are very efficient and caring staff.. They always have my view and my service taken care of.. One thing was missed.. battery pole loose.. There are very efficient and caring staff.. They always have my view and my service taken care of.. One thing was missed.. battery pole loose.. More

Service on my 2016 Escape Routine service. . . found issues. . . needed new part but part not in stock. . . very apologetic but assured me the part would be in next day. Retur Routine service. . . found issues. . . needed new part but part not in stock. . . very apologetic but assured me the part would be in next day. Returned for completion of work order. . . done very quickly and left happy with my experience. More

Latest purchase This is the 8th vehicle we've purchased with the same sales person Dan Coon. Always a pleasure to deal with. See you next year for another new vehic This is the 8th vehicle we've purchased with the same sales person Dan Coon. Always a pleasure to deal with. See you next year for another new vehicle More

Excellent Experience We buy cars and trucks every two years . I have dealt with many different types of dealerships and found Thor Ford to be top notch . And not once was We buy cars and trucks every two years . I have dealt with many different types of dealerships and found Thor Ford to be top notch . And not once was i ever pressured. Mike the salesman was great to work with More

Simple problem. Back window stopped working properly. Wouldn't roll all up or down when the button was pushed. Nothing in the book about that. service rep told me wha Back window stopped working properly. Wouldn't roll all up or down when the button was pushed. Nothing in the book about that. service rep told me what top do. Fixed it myself. Found the same answer online at the FORD Forums. Should not have to drive down to dealership every time there is an issue. the 2017 Escape has had three problems since we owned it fore one year. That's a bit high but cars are no longer well built. More

Always satisfied Each time I have taken my vehicle in for service has been a great experience. Friendly and knowledgeable staff willing to go out of their way., Each time I have taken my vehicle in for service has been a great experience. Friendly and knowledgeable staff willing to go out of their way., More