Thor Motors Orillia Ltd.

Speed with smiles I was greeted with a smile. Tires were changed. I was called at completion. Notice of mileage needed for retightening of bolt was clear. At that point I was greeted with a smile. Tires were changed. I was called at completion. Notice of mileage needed for retightening of bolt was clear. At that point, i drove in. The tool was already in hand bynthe tine i opened ny car door! Quick and easy. Good communication! More

Lube, Oil, & Filter Your Service was excellent as always. No problems after an oil change as you would expect. Your Service is professional as well. You always do a great Your Service was excellent as always. No problems after an oil change as you would expect. Your Service is professional as well. You always do a great job keep up the great work! More

transmission issues Usually this dealership is fantastic however my 8:am appointment was not over until 4:30 pm. It was suppose to be 4 hours not 6 and a half. Usually this dealership is fantastic however my 8:am appointment was not over until 4:30 pm. It was suppose to be 4 hours not 6 and a half. More

Quick attention to a tire with a slow leak My Escape had a slow leak in the right front tire. It was losing air pressure over a period of a week that caused the low tire pressure light to be a My Escape had a slow leak in the right front tire. It was losing air pressure over a period of a week that caused the low tire pressure light to be activated. I monitored it and topped up the pressure, but it needed to be serviced. Upon contacting Thor Motors Service Department, I was able to have it repaired in short order. The service was professional from first contact through to the completion of the repair and availability of my vehicle. I have had the Escape and also our Edge serviced at Thor for many years now. Their service continues to be outstanding. I am always confident in the quality of attention and work that I will receive upon bringing in my vehicles. Thanks very much to all the service staff at Thor Motors! More

Thank you, Mat Whalen ! Mat sold me my 2007 Fusion and I have loved driving it for the eleven years since. After test drives and Mat sourcing various packages and colour comb Mat sold me my 2007 Fusion and I have loved driving it for the eleven years since. After test drives and Mat sourcing various packages and colour combinations, I purchased a beautiful 2018Escape; it too is a dream to drive! Mat is an integral and proficient part of Thor Motors stellar sales team. Everyone encountered was engaging & knowledgeable. Kudos to Mat, Thor Motors and Ford Motor products. More

Fantastic After several test drives and finally coming to a decision on what I wanted, Nathan Brown made sure my new 2017 explorer had the appearance and option After several test drives and finally coming to a decision on what I wanted, Nathan Brown made sure my new 2017 explorer had the appearance and options that I was looking for. I arrived home from vacation and my brand new vehicle was ready to go with my new snow tires installed as winter weather was predicted in the forecast to begin. That was a huge bonus when I knew how busy I was going to be! Additionally, thank you to Kelly Meighan, the entire team involved in the delivery of my vehicle specifically and to the rest of the Thor Motors staff for always being so pleasant and welcoming. More

Recent Purchace Great service from the sales staff (Paul Herbst). Took lots of time and answered all our questions truck was ready when stated warmed up and ready t Great service from the sales staff (Paul Herbst). Took lots of time and answered all our questions truck was ready when stated warmed up and ready to go. Wii diffinetly but from Paul again. Contract process very smooth and easy. More

Personal I have been a customer for over 30 years, I appreciate the very comfortable and professional environment at Thor Motors. They do a great job I have been a customer for over 30 years, I appreciate the very comfortable and professional environment at Thor Motors. They do a great job More

Great people Been coming to this dealership since 2004 we have purchased 5 vehicles here .. Louie is the best ( Not just a car salesman he really cares of your nee Been coming to this dealership since 2004 we have purchased 5 vehicles here .. Louie is the best ( Not just a car salesman he really cares of your needs or should I say "WANTS" A guy thing . Lol . And the same as the service department you guys ROCK we have had are ups and downs but just like family you work things out . More

Superb service I walked in last Monday looking for a new truck. Spoke with Paul Herbst, and within a few hours we had what I was after. Paul really went above and be I walked in last Monday looking for a new truck. Spoke with Paul Herbst, and within a few hours we had what I was after. Paul really went above and beyond to get me into a new truck, and did everything he could on his end to make sure I was happy. I would one hundred percent recommend this dealership to anybody who’s looking for a new vehicle, service and everything else in between. Super friendly people and will go out of their way to make sure you’re taken care of. More