Thor Motors Orillia Ltd.

Buying during COVID I recently purchased a 2020 explorer from Thor Motors during the pandemic. The sales and financing staff were exceptional. Danielle walked me through I recently purchased a 2020 explorer from Thor Motors during the pandemic. The sales and financing staff were exceptional. Danielle walked me through the COVID procedures, and allowed me to have an enjoyable buying experience during this difficult time. I will be using this dealership for all my vehicle needs. More

Safe service visit Thor always offers us professional service and now, during the COVID, it was handled professionally and safely, work was completed in a timely fashio Thor always offers us professional service and now, during the COVID, it was handled professionally and safely, work was completed in a timely fashion and we were notified to pick up. Thank you More

F150 Purchase Mike was a great help during the purchasing process of my new truck. Real professional and thinking outside the box to make it happen. Cheers Mike was a great help during the purchasing process of my new truck. Real professional and thinking outside the box to make it happen. Cheers More

Organized and professional The staff are always professional in the way they handle my business.During this virus they are set up to look after my well being while looking after The staff are always professional in the way they handle my business.During this virus they are set up to look after my well being while looking after their staff.If I need a ride to my work it is always available.The newly built dealership is a big asset to our community. More

Good job with fixing my vehicle. Was done early and satisfactory. Fixed my wiper issue and oil changed and 2 recall issues. No concerns at all satisfactory. Fixed my wiper issue and oil changed and 2 recall issues. No concerns at all More

Pleasant and professional salesmanship Excellent assistance and professional, pleasant, accommodating salesman. Thanks Paul H. and Kelly. I feel Thor Motors provided quick turnaround and Excellent assistance and professional, pleasant, accommodating salesman. Thanks Paul H. and Kelly. I feel Thor Motors provided quick turnaround and services to my inquires and in making the purchase possible. I feel the purchase and trade in values were fair. More

Removeal of snow tires and oil change Dropped car off without contact at front desk due to Pandemic 19 - car serviced very fast, notified it was ready and picked up my car in record time. Dropped car off without contact at front desk due to Pandemic 19 - car serviced very fast, notified it was ready and picked up my car in record time. Thankyou More

Great place to deal with. There price matching with the big dealers in Toronto area was great nice to buy locally l would recommend giving them a call big dealers in Toronto area was great nice to buy locally l would recommend giving them a call More

Front driver side door latch notice. I took my Ford Edge in because the interior lights kept coming on and the horn kept beeping every time I locked it and it did not matter whether it wa I took my Ford Edge in because the interior lights kept coming on and the horn kept beeping every time I locked it and it did not matter whether it was day or night. Ford put batteries in the key locks and said there that should take care of it. Well I ended up taking it to another mechanic to have the problem fixed "Left door lock Actuator". Thor sent me a letter saying there is a problem with the front driver side door latch. I sent all the information into Ford and they said I have been denied reimbursment because of the word "or" in their statement. We have always driven Ford but I will not recommend Ford to anyone and I will never drive a ford again. I wish I could get to talk to the CEO of Ford and explain this situation. More

failed to replace faulty equipment poor quality Ford was fully aware that from 2001 to 2016 they used poor quality lug nuts on several of their vehicles which resulted in lug nuts being replaced at Ford was fully aware that from 2001 to 2016 they used poor quality lug nuts on several of their vehicles which resulted in lug nuts being replaced at the owners cost. I hold Ford and the dealerships fully responsible for not replacing the faulty parts and for not making the buyers made aware. This should have never been allowed to continue for all these years. BIG COVER UP More