The BMW Store

Awesome experience I got a new car from Kevin Juan last week which was a very pleasant and easy experience.I was really happy with his purchase and Kevin's service was I got a new car from Kevin Juan last week which was a very pleasant and easy experience.I was really happy with his purchase and Kevin's service was great and professional.Highly recommended! Kevin Juan is a really responsible guy ,very reliable,very trustworthy! More

Excellent service in The BMW Store on Burrard I have two BMWs now, and had some before that. Two of those recent ones were bought in this dealership (new). Also, I've always serviced my BMWs in th I have two BMWs now, and had some before that. Two of those recent ones were bought in this dealership (new). Also, I've always serviced my BMWs in this dealership service. And purchased only the original parts (including the BMW motor oil) here in parts department. This length of experience with these guys gives me the right to say that they are all good people, who are always doing their best to have a satisfied customer at the end. I've worked with John Baker (cool guy) on purchase of my last car, but he's changed the jobs, and then I got Al Bharwani (super cool guy) to work with. I can only say that I am very satisfied with their work and service. Al is the sales advisor you want to work with. He listens! In the mean time, throughout all these years, I've had a contact with Arthur Lin, general sales manager (very professional and down to the Earth guy), Steve Fareham from sales (he really does go an extra mile to get you satisfied! Thank you Steve!), Jordan Kan - delivery specialist (extremely knowledgeable about any BMW), Shannon Young (service advisor) - being very nice and doing more than you usually expect to make you a happy customer, and a young always smiling lady at the Service door/reception (sorry, cannot remember the name at this moment), and a young and very kind lady delivering the courtesy cars (who actually change your car with a better one with no questions asked - just to have you happy). I don't know where the bad Google reviews came from, but trolling is a common Internet thing and shouldn't worry you too much guys! Keep the great work, and thank you! More

ask for Shannon Young if you would like serve well After so many years experience with BMW stores in Burrard and North Vancouver, today I had the best experience with BMW store. Ask for Shannon Young, After so many years experience with BMW stores in Burrard and North Vancouver, today I had the best experience with BMW store. Ask for Shannon Young, she is an understanding young lady who knows her jobs very well and care about her customers. More

Excellent Service! Excellent service, very honest. I've been with The BMW Store Service for 5 years now, always very pleased with their work! The staff is very friend Excellent service, very honest. I've been with The BMW Store Service for 5 years now, always very pleased with their work! The staff is very friend and they always finish the work in a timely manner. More

Be very careful - Ganovim - Gazlonim. No customer service whatsoever. Happy to string us along with promises which are worthless. If they would only put the effor - Ganovim - Gazlonim. No customer service whatsoever. Happy to string us along with promises which are worthless. If they would only put the effort into resolving issues instead of avoiding them they would earn a few happy customers. More

All your worst neightmares combined into one STAY AWAY!!!! BEWARE!!! It is unthinkable to think there is a luxury car service department with this lack of disregard and respect. I could not be STAY AWAY!!!! BEWARE!!! It is unthinkable to think there is a luxury car service department with this lack of disregard and respect. I could not believe the service I received when I took in my 645i in for service in April. The moment I walked in all I saw was miserable and dissatisfied people. I was standing by the door for 5 minutes before anyone asked my what the xxxx I was there for, so much for making an appointment. The girl at the front desk didn't even ask me to have a seat while she was filing up my paper work for the courtesy car which they charge $30 for, why is it called a courtesy car if they charge for. xxxx even KIA gives you a free courtesy car but I wish that was the biggest problem. Long story short after $2700 spent my car is worse off than it was when I took it in. YES i know dealerships charge more but I expected the service to make up for the extra costs BUT THE OPPOSITE IS TRUE. After talking to the MANAGER, am taking about the store manager, Koren C I was reminded of what a mistake I made by taking my car to them. She was obnoxiousness and opinionated and desperately tried to put on a happy front and told you what you wanted to hear but in reality she was trying to just get rid of a client. I wish I has read all this reviews before taking my car to them and hope this will save someone else a headache. More

Its either gross incompetence or Faud Took my 2009 BMW 750li for a Drive-train Malfunction alert. I was a loyal customer for years and had some warranty work a year earlier. There was a ve Took my 2009 BMW 750li for a Drive-train Malfunction alert. I was a loyal customer for years and had some warranty work a year earlier. There was a very specific engine issue that was identified by an independent BMW mechanic and BMW Store flat out denied it as it was the result of their botched warranty work a year previous. I then complained to BMW Canada who sided with the dealership according to the info supplied to them. BMW Store then offered to 'fix' the problem for $15,000. I then took it to another dealership who correctly diagnosed it and subsequently fixed it under warranty. Lawsuit to follow... absolutely shameful how they treat a loyal customer - good luck to that business More

Great Experience at The BMW Store John Baker was most helpful while shopping for a new SUV to replace my aging Lexus. Friendly, knowledgeable and patient. No pressure and he really spe John Baker was most helpful while shopping for a new SUV to replace my aging Lexus. Friendly, knowledgeable and patient. No pressure and he really spent the time to make sure I am got the right BMW for my needs. More

We will take your car from the driveway- bmw sales rep Just bought a 2015 x5 msport, spent a well 90k on it. All the paperwork is done, icbc transfered title of the vehicle from BMW to my name, the contrac Just bought a 2015 x5 msport, spent a well 90k on it. All the paperwork is done, icbc transfered title of the vehicle from BMW to my name, the contracts are signed. Till the next morning BMW noticed they have used the wrong interest rate. The interest rate they gave us was the one quoted before the sale. Once the contract was signed and title was transfered we get an email that they have used the wrong interest rate and that the contract is not valid. I was also threatened that they will take the car from my driveway or to come and sign a new contract with a higher interest rate. xxx. I have emails from the sales rep indicating what interest rate I was getting but that was a lie. I was also told that they would give me matts for the truck and that was a lie as well. I honesty should have stayed with BMW Brian Jessal as I know they treat you like human beings there and don't play any games. Worst mistake of my life trusting and investing at this location. There are no options for zero stars or I would be clicking on that. More

Bait and switch First, we chose a beautiful new BMW and received a written contract outlining all of the extras on the car (we did not sign right away, unfortunately) First, we chose a beautiful new BMW and received a written contract outlining all of the extras on the car (we did not sign right away, unfortunately). We take the contract home to think about it and return on the weekend. The exact same car was still available and our salesperson, John Baker, showed us the exact same contract. We thought it over while he went to get approval from his manager for a slight discount that I asked for. He came back with a new contract that included the discount but also inflated the price by $5K ($3K net increase after our "discount"). Instead of admitting the mistake or mentioning the change in the contract, John asked my spouse to sign the document and she did not notice the hidden change. In any event, he had already charged her card for a deposit of $5k (without consent and signature). The signed the bait and switch document, with the unmentioned change hidden in the price, was taken away as quickly as possible. I finally made them bring the signed document back to us to review and noticed the $3K discrepancy. The next hour and a half was a long winded explanation concerning clutches and delivery fees. John refused to have both contracts in the room at the same time (we were forced to negotiate in the lobby as John does not have a desk), and the BS dragged on. What it boils down to is that John made a mistake on the contract and instead of honoring it, or admitting his error; he decided to try the bait and switch to maintain the sale. In addition to the above, I noticed that simple calculations on the contract were incorrect (10% times $800.00 is not $75.00). I asked my questions of the business manager, who replied that the calculator used for financing was not 100% accurate and that is just the way it is at BMW. She made a point of checking her watch repeatedly as our transaction was obviously not worth her time. At this point it is my fault for purchasing the car from such a smarmy bunch of people, however, we bought the car..... They threw in a bunch of extras like a golf bag, umbrellas and car washes for four years…. Three weeks later we have seen none of these things and get the run around when we inquire. Also, they did not even take the time to fully show us the basic functions of our car (radio etc), and we continue to get terrible service at every interaction. Avoid this dealer and this brand all together. I also have a new Audi and they definitely know how to serve a client!!! More