The BMW Store

Fabulous Service Absolutely fabulous service. Just routine but was greeted by the Service Manager Koren upon arrival. Just seemed like a great environment and well r Absolutely fabulous service. Just routine but was greeted by the Service Manager Koren upon arrival. Just seemed like a great environment and well run place. More

If you ever consider this dealer, run away. Fast. I picked this dealer because they were the only local dealer who had an appointment available. Now I know why. This dealership is INCOMPETENT, DISHO picked this dealer because they were the only local dealer who had an appointment available. Now I know why. This dealership is INCOMPETENT, DISHONEST, and UNETHICAL. I brought my car in for diagnostics where they found two bad modules. When I brought the car back to replace the modules, they said it would take 1-2 hours per module to replace them. Ten hours of labor and two days later, the told me to come get my car the next morning. When I arrived, they made me pay, and only then did they tell me that they also broke my seat belt, making the car illegal and unsafe to drive. Of course, they didn't even bother to start fixing their own stupidity, and expected me to drive an unsafe and illegal car to bring it back some other time. When I insisted they fix it right then, Richard rolled his eyes and finally agreed. It took them 2.5 hours to fix the problem they created. I asked to speak with a manager, and they refused. I asked for the manager to call me. Richard told me his manager's name is Koren, but I'm not sure whether to believe him or not. It's been over a week, and I have still received no call. More

I brought my car in twice for service for the same issue, and each time the parts was not there. then I finally have a battery issue they claim is the problem but held my car without telling me what actually and each time the parts was not there. then I finally have a battery issue they claim is the problem but held my car without telling me what actually was happening. I am still waiting and no one calls you back and being that it is the only car i use for the family has become an inconvenience which they could care less for. More

I'm writing to commend both Allan and Ariel on the fantastic job helping me purchase my dream vehicle. Since first stepping foot inside, they have been courteous, genuine, caring, and extremely profes fantastic job helping me purchase my dream vehicle. Since first stepping foot inside, they have been courteous, genuine, caring, and extremely professional. Any time I had a question or requested information, I always received an honest reply and much sooner than expected. I've seen them helping other customers when they have enquiries, even if it means a smaller break time or a (slightly) later finish to the day. I can not say enough about these two gentlemen, I would not hesitate to deal with them again and neither should you. More

Great experience with Ariel and Allan. We bought a used 328xi Touring from the BMW Store. We found both of them to be professional and eager to work with us. Appreciated all their help and promptness. We w 328xi Touring from the BMW Store. We found both of them to be professional and eager to work with us. Appreciated all their help and promptness. We would both recommend them to friends & family. Look forward to working with them again. More

I first met Michael Tang when I first bought my BMW at the Vancouver BMW store and Michael has been in charge of my car service ever since. I was looking for a new car recently and immediately thought of the Vancouver BMW store and Michael has been in charge of my car service ever since. I was looking for a new car recently and immediately thought of BMW, not only because I love the car but also because of the great service I received. I definitely recommend anyone to go to BMW Vancouver(Burrard) and find Michael to experience for yourself what true quality service is. More

I own 2 BMW, one 3 series touring and one 3 series XI sedan which I bought at the BMW Store and always service at this dealership. The high standard of care and the trustworthy, friendly and most importa sedan which I bought at the BMW Store and always service at this dealership. The high standard of care and the trustworthy, friendly and most important of all personal service are the reasons why I service both my BMW at this dealership. More

Looking for a second vehicle for my family and came across a great car at The BMW Store. I was a little worried having to deal with buying a used car from a BMW dealer and they made it really easy and across a great car at The BMW Store. I was a little worried having to deal with buying a used car from a BMW dealer and they made it really easy and were very accomodating. No pressure, relaxed atmosphere, and all promises fulfilled. I will definately consider The BMW Store for my next purchase! More

I have purchased three cars from this dealership but have had them do all of the servicing on the four bmw's I have owned. This repeat business should be the highest compliment I could pay them. Even though had them do all of the servicing on the four bmw's I have owned. This repeat business should be the highest compliment I could pay them. Even though I would prefer to pay less for a car or less for service, it is the customer service that brings me back. They have never left me stranded in 13-14 years. In the last few years it has been Michael Tang that has primarily looked after me and the experience is always 5/5. More

I always had a great experience with employees that take car of my cars. They all are very experienced and well manered . The vehicles are always cleaned and washed for me. From the moment I book my car for car of my cars. They all are very experienced and well manered . The vehicles are always cleaned and washed for me. From the moment I book my car for service to the time I recieve my vehicle . The experience Has been remarkable with Andrew . I always can rely on the staff to get the things right with any lingering issues. Best experience with this dealership and their staff. More