The BMW Store

Great Experience at The BMW Store John Baker was most helpful while shopping for a new SUV to replace my aging Lexus. Friendly, knowledgeable and patient. No pressure and he really spe John Baker was most helpful while shopping for a new SUV to replace my aging Lexus. Friendly, knowledgeable and patient. No pressure and he really spent the time to make sure I am got the right BMW for my needs. More

We will take your car from the driveway- bmw sales rep Just bought a 2015 x5 msport, spent a well 90k on it. All the paperwork is done, icbc transfered title of the vehicle from BMW to my name, the contrac Just bought a 2015 x5 msport, spent a well 90k on it. All the paperwork is done, icbc transfered title of the vehicle from BMW to my name, the contracts are signed. Till the next morning BMW noticed they have used the wrong interest rate. The interest rate they gave us was the one quoted before the sale. Once the contract was signed and title was transfered we get an email that they have used the wrong interest rate and that the contract is not valid. I was also threatened that they will take the car from my driveway or to come and sign a new contract with a higher interest rate. xxx. I have emails from the sales rep indicating what interest rate I was getting but that was a lie. I was also told that they would give me matts for the truck and that was a lie as well. I honesty should have stayed with BMW Brian Jessal as I know they treat you like human beings there and don't play any games. Worst mistake of my life trusting and investing at this location. There are no options for zero stars or I would be clicking on that. More

Bait and switch First, we chose a beautiful new BMW and received a written contract outlining all of the extras on the car (we did not sign right away, unfortunately) First, we chose a beautiful new BMW and received a written contract outlining all of the extras on the car (we did not sign right away, unfortunately). We take the contract home to think about it and return on the weekend. The exact same car was still available and our salesperson, John Baker, showed us the exact same contract. We thought it over while he went to get approval from his manager for a slight discount that I asked for. He came back with a new contract that included the discount but also inflated the price by $5K ($3K net increase after our "discount"). Instead of admitting the mistake or mentioning the change in the contract, John asked my spouse to sign the document and she did not notice the hidden change. In any event, he had already charged her card for a deposit of $5k (without consent and signature). The signed the bait and switch document, with the unmentioned change hidden in the price, was taken away as quickly as possible. I finally made them bring the signed document back to us to review and noticed the $3K discrepancy. The next hour and a half was a long winded explanation concerning clutches and delivery fees. John refused to have both contracts in the room at the same time (we were forced to negotiate in the lobby as John does not have a desk), and the BS dragged on. What it boils down to is that John made a mistake on the contract and instead of honoring it, or admitting his error; he decided to try the bait and switch to maintain the sale. In addition to the above, I noticed that simple calculations on the contract were incorrect (10% times $800.00 is not $75.00). I asked my questions of the business manager, who replied that the calculator used for financing was not 100% accurate and that is just the way it is at BMW. She made a point of checking her watch repeatedly as our transaction was obviously not worth her time. At this point it is my fault for purchasing the car from such a smarmy bunch of people, however, we bought the car..... They threw in a bunch of extras like a golf bag, umbrellas and car washes for four years…. Three weeks later we have seen none of these things and get the run around when we inquire. Also, they did not even take the time to fully show us the basic functions of our car (radio etc), and we continue to get terrible service at every interaction. Avoid this dealer and this brand all together. I also have a new Audi and they definitely know how to serve a client!!! More

Fabulous Service Absolutely fabulous service. Just routine but was greeted by the Service Manager Koren upon arrival. Just seemed like a great environment and well r Absolutely fabulous service. Just routine but was greeted by the Service Manager Koren upon arrival. Just seemed like a great environment and well run place. More

If you ever consider this dealer, run away. Fast. I picked this dealer because they were the only local dealer who had an appointment available. Now I know why. This dealership is INCOMPETENT, DISHO picked this dealer because they were the only local dealer who had an appointment available. Now I know why. This dealership is INCOMPETENT, DISHONEST, and UNETHICAL. I brought my car in for diagnostics where they found two bad modules. When I brought the car back to replace the modules, they said it would take 1-2 hours per module to replace them. Ten hours of labor and two days later, the told me to come get my car the next morning. When I arrived, they made me pay, and only then did they tell me that they also broke my seat belt, making the car illegal and unsafe to drive. Of course, they didn't even bother to start fixing their own stupidity, and expected me to drive an unsafe and illegal car to bring it back some other time. When I insisted they fix it right then, Richard rolled his eyes and finally agreed. It took them 2.5 hours to fix the problem they created. I asked to speak with a manager, and they refused. I asked for the manager to call me. Richard told me his manager's name is Koren, but I'm not sure whether to believe him or not. It's been over a week, and I have still received no call. More

I brought my car in twice for service for the same issue, and each time the parts was not there. then I finally have a battery issue they claim is the problem but held my car without telling me what actually and each time the parts was not there. then I finally have a battery issue they claim is the problem but held my car without telling me what actually was happening. I am still waiting and no one calls you back and being that it is the only car i use for the family has become an inconvenience which they could care less for. More

I'm writing to commend both Allan and Ariel on the fantastic job helping me purchase my dream vehicle. Since first stepping foot inside, they have been courteous, genuine, caring, and extremely profes fantastic job helping me purchase my dream vehicle. Since first stepping foot inside, they have been courteous, genuine, caring, and extremely professional. Any time I had a question or requested information, I always received an honest reply and much sooner than expected. I've seen them helping other customers when they have enquiries, even if it means a smaller break time or a (slightly) later finish to the day. I can not say enough about these two gentlemen, I would not hesitate to deal with them again and neither should you. More

Great experience with Ariel and Allan. We bought a used 328xi Touring from the BMW Store. We found both of them to be professional and eager to work with us. Appreciated all their help and promptness. We w 328xi Touring from the BMW Store. We found both of them to be professional and eager to work with us. Appreciated all their help and promptness. We would both recommend them to friends & family. Look forward to working with them again. More

I first met Michael Tang when I first bought my BMW at the Vancouver BMW store and Michael has been in charge of my car service ever since. I was looking for a new car recently and immediately thought of the Vancouver BMW store and Michael has been in charge of my car service ever since. I was looking for a new car recently and immediately thought of BMW, not only because I love the car but also because of the great service I received. I definitely recommend anyone to go to BMW Vancouver(Burrard) and find Michael to experience for yourself what true quality service is. More

I own 2 BMW, one 3 series touring and one 3 series XI sedan which I bought at the BMW Store and always service at this dealership. The high standard of care and the trustworthy, friendly and most importa sedan which I bought at the BMW Store and always service at this dealership. The high standard of care and the trustworthy, friendly and most important of all personal service are the reasons why I service both my BMW at this dealership. More