The BMW Store

Excellent Experience in an Excellent Shop As the first time visitor to this BMW shop at Burrard/5th Ave, Vancouver, I had gone through almost all the single star reviews before I hesitated to As the first time visitor to this BMW shop at Burrard/5th Ave, Vancouver, I had gone through almost all the single star reviews before I hesitated to make an appointment for the on-and-off engine light for my seven year old car. However, the reality turned out excellent beyond my expectation. The day before, the receptionist Michelle helped to establish the profile in less than 10 minutes and made an "early bird" time appointment to facilitate my schedule. She also pointed out the real location for the service shop at 1740 West 5th Ave, rather than the new car dealership at 2040 Burrard Street, even though they are in the same street block. This information is really helpful. However, I still made a mistake to drive into the repair garage shop with opened door during the darkness at 7 am. It is a good chance to see the inside of the shop which is neat and clean. One technician quickly found out and directed me to the service bay. His smile lighted my day, After entering the service bay, I am greeted and directed to the park the car at the right location. The front desk called my name and pulled out my file immediately. I was introduced to the rest area, where I found coffee, hot chocolate and hot/cold water available. The big TV oversees the repair shop and the business centre has two computers and fast wifi. I made myself comfortable beside the fireplace. Andrew, the advisor prepared everything ready in less than 5 minutes and identified the issue of the car immediately, and he pointed out that it can be covered by the extension warranty. He also provided the choices for staying in the shop, taking the shuttle or getting the courtesy car. I stayed in the shop with my own work and got a chance to see the shop more. Service/Parts is a huge complex of buildings on the south side of the West 5th Ave, including repair shop, service bay/parts and an affiliated car wash. The new car and old car centre is on the north side of the street. The service is very busy and over 30 costumers came in and all of them are greeted by the service person and left with a smile. I am one of them. The technician finished the diagnosis and repair in less than 5 hours. To my surprise, the shop has the $3000 parts in stock. It saves me another trip! During this long waiting time, I finished my work and got a chance wandering around the different partsof the shop. All the employees were friendly and I quickly got the information for the potential new car and parts of my old car. It is very comfort that Andrew updates me the progress regularly. As promised, the car is fixed and washed by noon. On the way home, I thought this visit is a gift for my holiday season and I will not hesitate to book an appointment with BMW at Burrard/West 5th Street, when it is needed. Really appreciate the professionalism and help of the employees. It is privilege to share this excellent experience in the is excellent shop. Hope you will be treated the same way here. More

Excellent Experience with Aly at the BMW Store This dealership is top notch! I would recommend Aly Jiwani to anyone looking for excellent service. Thank you so much Aly Jiwani for A++++ service This dealership is top notch! I would recommend Aly Jiwani to anyone looking for excellent service. Thank you so much Aly Jiwani for A++++ service More

Surpassed Every Expectation I'm overwhelmed with Gratitude. Kelli and Justin are exceptional people. Thank you for your kindness and support in getting us in on short notice and I'm overwhelmed with Gratitude. Kelli and Justin are exceptional people. Thank you for your kindness and support in getting us in on short notice and working with us to close. We love our new X3! Thank you! More

Stella was "stellar"! Store was great to deal with and Stella Fung in Sales was excellent - an attentive listener, answered clearly and thoroughly every question about feat Store was great to deal with and Stella Fung in Sales was excellent - an attentive listener, answered clearly and thoroughly every question about features, pricing etc., gave sensible and impartial recommendations. Extremely pleasant and efficient. More

Awesome service by the sales rep Thomson. Love my new Bmw 430i gran coupe. Had a wonderful experience dealing with one of the best sales rep ever Thomson. His professional skills and knowledge Love my new Bmw 430i gran coupe. Had a wonderful experience dealing with one of the best sales rep ever Thomson. His professional skills and knowledge helped me in making this buying experience outstanding. Would recommend him and this place to anyone looking for a vehicle. Go see Thomson :) More

Consistently failed to fix radiator problem Incapable, untrustworthy service. The BMW Store Service Department was unable to resolve the Radiator issue on our 2012 X1. They attempted to fix the Incapable, untrustworthy service. The BMW Store Service Department was unable to resolve the Radiator issue on our 2012 X1. They attempted to fix the Radiator in Nov 2014, replaced the Radiator in Nov 2015 then again in April 2018. We couldn’t believe that after we picked up the vehicle (April 2018), the crew missed to fill the coolant into the new Radiator we paid for!! How could they release a vehicle without paying due diligent while putting clients / vehicle at risk? The overheating could lead to serious damage to the engine. After we made a complaint, they responded “this had never happened before”. More

Insulted and called liars! Humiliating experience Long-term sales person was rude and forced us into a sale when in a rush and needed to go to a funeral. BMW would not return our deposit, and then sa Long-term sales person was rude and forced us into a sale when in a rush and needed to go to a funeral. BMW would not return our deposit, and then salesman (NEIL SHAH) insulted my spouse. We finally picked up the vehicle and it was clearly not ready: broken rear-heated seat, damaged sun shade, dog-hair all over the seat belts, and the wrong rims and tires. They agreed to fix everything next time we brought the vehicle to town. Now sales manager (BILLY DHALIWAL) called us liars and said we agreed to not replace the rims and tires!! Who would agree to that? This was literally the worst car-buying experience for myself and spouse. More

AJ Gupta Saved Us AJ was incredible. After having a horrible experience at GoldLine buying an awful car AJ helped us get such a good deal and really cared. AJ was incredible. After having a horrible experience at GoldLine buying an awful car AJ helped us get such a good deal and really cared. More

Choose your sales representative carefully! If you're visiting this location please don't choose AJ Gupta as your sales representative. He doesn't even know how to speak and behave with the cust If you're visiting this location please don't choose AJ Gupta as your sales representative. He doesn't even know how to speak and behave with the customer. He is an unprofessional sales person at this location. More

xx service don't waste your time to buy your spend your money they are only nice when u are making a deal not after that I spend $70,000 I waiting for car to co don't waste your time to buy your spend your money they are only nice when u are making a deal not after that I spend $70,000 I waiting for car to come they can't even let me car tel my new car come xx service More