St. Catharines Nissan

Had taken Rogue for free brake inspection April 16. Rear brakes needed urgent servicing. Service department estimated 1.5 hours to complete work. Vehicle was ready at the exact estimated time. Also Rear brakes needed urgent servicing. Service department estimated 1.5 hours to complete work. Vehicle was ready at the exact estimated time. Also honoured 15 % coupon sent to my email. Friendly and professional. Allowed my epileptic dog whom cannot be left home inside premises which reduced anxiety. Vehicle was fixed and also exterior was thoroughly washed. This is a substantial improvement from one of the previous servicing two years ago when a different service advisor lied saying that my wife’s Infiniti EX35 2008 had a leak in the steering column and costs to replace would not be worth it for the car of this age and also hinted it should be sold. So for two years I monitored my wife’s vehicle, inspecting for leaks and the brake fluid level and not ONE drop of brake fluid leakage was detected (please advise if the service receipt is required by Nissan for review which states the purported leak). To this day, my wife’s car drives impeccably. As a result, I refrained from using this dealership for oil changes and seasonal tire swaps for past two years. This most recent service was a welcome improvement to the past services during which I have had to wait extended time for simple oil changes and tire swaps. Here is an example where a technician can drain the oil while changing the tires and save time and save a client money and give an incentive for repeat visits. Thank you and keep it up. Two suggestions for client service improvement is to take in the vehicle into the garage within 5 - 7 minutes of key handover, and deliver services by the promised time, and time spent should be appropriate to the nature of the work performed. More

Clean and professional Greeted nicely by reception and all other staff Would recommend to friends and family all other staff Would recommend to friends and family More

The service Christopher give to me and my husband it was very amazing we got all the help we needed to get are car thank you Christopher from Ana and bernabe we love Nissan leader of st Catharines very amazing we got all the help we needed to get are car thank you Christopher from Ana and bernabe we love Nissan leader of st Catharines More

Excellent customer service always makes sure their customers are happy satisfied and smiling when they leave. They go extra miles for their customers. customers are happy satisfied and smiling when they leave. They go extra miles for their customers. More

We just purchased a third car from Nissan St. Catharines, and am completely satisfied. As always, we received great service from Christopher, who promptly went to work to find the vehicle we were Catharines, and am completely satisfied. As always, we received great service from Christopher, who promptly went to work to find the vehicle we were looking for. Unfortunately though, after speaking with Jennifer to make an appointment, I had a different feeling about my experience. Jennifer is very unpleasant to speak with. She made me feel as though I was annoying her, and spoke in an abrupt manner. My spouse had a similar experience with her in the past. This may need some attention if she is communicating with clients. More

She is accommodating and helpful. Service is timely and car was washed. Waiting room is clean Service is timely and car was washed. Waiting room is clean More

This dealer ship was nice and clean inside and out . all of the staff was friendly thay made you feel at home .Now as for my sale rep René he was exceptional went out of his way to help me and answer all all of the staff was friendly thay made you feel at home .Now as for my sale rep René he was exceptional went out of his way to help me and answer all my questions he was very polite .I have nothing negative to say about him or about the overall situation I am very pleased with the service. More

This was the second car I purchased through Nissan. Super helpful and very efficient, I just explain what I'm looking for and voila! Super helpful and very efficient, I just explain what I'm looking for and voila! More

Great experience, very fast and friendly and they work with you to find a car that best suits you and your families needs! with you to find a car that best suits you and your families needs! More

Compassionate perrisistant but made sure I got the car I wanted . Made sure I got the best price wanted . Made sure I got the best price More