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Southbank Dodge Chrysler LTD

Ottawa, ON

4.7
2,035 Reviews

1255 Johnston Rd

Ottawa, ON

K1V 8Z1

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2,035 Reviews of Southbank Dodge Chrysler LTD

February 11, 2021

Service was friendly and efficient.Dan was extremely Service was friendly and efficient. Dan was extremely helpful and clear in his answers to our questions. Great being able to get a Loaner on site. More

by jrobinz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel O'Neil
Feb 12, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you jrobinz for your 5-start review. Dan is definitively one of the best in the business. It shows in his constant positive reviews. We look forward to your next visit Have a great long weekend Rodrigo Brand Customer Relations Manager

February 10, 2021

I contacted a service rep. on Monday, I needed my windshield replaced I gave him all of my info. he told me that he would get back to me with a price and appointment details. I'm still waiting for hi More

by Bosco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter Lafrance
Feb 10, 2021 -

Southbank Dodge Chrysler LTD responded

Good Morning Mr or Mrs Bosco I am truly sorry for the mix-up. we are usually 99.99% on top of our game. It's obvious we drop the ball. If you could please call me at 613-731-1970 Ex 2228 and I will more than happy to go over this with you. Once again I apologize for the mistake of not getting back to you in a timely manner. Rodrigo Brand Customer Relations Magager

February 02, 2021

Intake process was quick , friendly and efficient. Then , I enjoyed a good free coffee in a well organized waiting room with a large screen TV . No crowding to respect the Covid problem with adequate washroo More

by Fedfdtg428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mechanic's name ?, Daniel O'Neil
Feb 02, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you for your rating. we always try to strive for a 5-start rating, so if there was something we didn't do to earn a 5-start rating please feel free to reach out to me so we may improve 613-731-1970 ex2228 Thank you Rodrigo Brand Customer Relations Manager

February 02, 2021

amazing staff and service this is my 5th vehicle I have amazing staff and service this is my 5th vehicle I have unbought from them and will be back, Nolan sales guy was excellent as well, and Amondo is am More

by rob.leitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rami Alzabri
Feb 02, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you, Mr, Leitch for your positive review. Our sales staff and management strive to be on top of their game from the minute you walk in, right to the moment you leave with your new vehicle. Rodrigo Brand Customer Relations Manager

January 22, 2021

I made a right design to go deal with greatest staff from the maneger yo the sales person definitely I will deal with them for the rest of my life it’s not a joke everyone how ever needs ram should go there More

by Sadek73chararaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Lafrance, Ivan Zechel, Khalid Hanhan, Troy Charlebois, Kathy Stack, Mike Thomas, Carl Patry, Mark Desjardins, Andre Bond
Jan 22, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you very much for such an outstanding review. We are so happy that we were able to fulfill all of our commitments We look forward to seeing you at your next service visit. Rodrigo Brand Customer Relations Manager

January 21, 2021

Like many people I like the process of buying a new car about a much as having a tooth pulled. That being said, the staff at Southbank Dodge made the process almost painless. From our first meeting with Jo More

by David
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ala Alqasem, Rod Brand, John Aladin
Jan 21, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you David for your review. Our staff always tries to go above and beyond to please our clients. We are glad that your concerns were looked after promptly. Look forward to seeing you at your first service appointment. Rodrigo Brand Customer Relations Manager

January 15, 2021

We received great and quick service buying our used Caravan. The staff was very helpful and friendly. We would definitely recommend based on our experience. More

by Gdtoll
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tamer Al Laham, Rami Alzabri
Jan 19, 2021 -

Southbank Dodge Chrysler LTD responded

Good Morning Mr. Toll. We appreciate your 5-star review. Thank you for taking the time to write a review.

January 14, 2021

Gave me false information from the start. 5 and a half months to still not receive my vehicle which was promised to me in 1 month. Disappointing and should’ve never dealt with this dealership. More

by Zeiad M.
Recommend Dealer
No
Employees Worked With
Khalid Hanhan
Mar 01, 2021 -

Southbank Dodge Chrysler LTD responded

Good Morning zeiad i would like to hear from, you to see if we can find a solution. 613-731-1970 Ex 2228 Thank you Rodrigo Brand Customer Relations Manager

January 13, 2021

We have purchased two Grand Caravans from Southbank in the past two years. We have had excellent service from sales to financing to delivery. 100% recommended. More

by Stu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Zechel, Khalid Hanhan, Rod Brand
Jan 13, 2021 -

Southbank Dodge Chrysler LTD responded

Good Morning Stu. Thank you for your review, we are happy that we were able to make your experience at Southbank Dodge a memorable one. We look forward to your next visit Rodrigo Brand Customer Relations Manager

January 06, 2021

John, Rodrigo, and Rami all made it extremely easy to buy a new Jeep. Great communication throughout the sale, accommodating approach, and very quick service. More

by Kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rami Alzabri, Rod Brand, John Aladin
Jan 06, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you Kevin for your ratings. We are very happy we were able to meet all your expectations. Thank you for your business and we look forward to seeing you on your first service appointment. Rodrigo Brand Customer Relations Manager

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