Southbank Dodge Chrysler LTD

Once again, amazing service from my service advisor, Dan O’Neill! Dan is such a thoughtful, professional, and genuine person. He always goes above and beyond to make sure my vehicle is safe and well taken O’Neill! Dan is such a thoughtful, professional, and genuine person. He always goes above and beyond to make sure my vehicle is safe and well taken care of. What I appreciate most is his honesty and authenticity. He takes the time to explain things clearly, and I always feel confident that he has my best interests in mind. The same goes for Madeline at reception! She is incredibly professional, welcoming, and organized. I truly appreciate every interaction with her. Booking appointments is always a breeze, and it’s so nice to be greeted by such a friendly face whenever I drop off or pick up my vehicle. It’s employees like Dan and Madeleine who make such a difference in the overall customer experience. Their professionalism, kindness, and genuine care never go unnoticed. I would absolutely recommend this dealership. Exceptional employees and consistently outstanding service! Thank you both for making every visit such a positive experience! More

Respectful and nice good place to bring your vehicle to be fix ,this dealership is very amazing….love and respect… be fix ,this dealership is very amazing….love and respect… More

Mike Thomas and Huseyn Huseynov helped me find my car and with the best deals. with the best deals. More

Service department is great. Dan is a fantastic adviser and keeps you up to date Dan is a fantastic adviser and keeps you up to date More

I recently had my vehicle repaired at Southbank Dodge in Ottawa, and I was very pleased with the experience. Their prices were quite reasonable for a dealership, but what really stood out to me was their ex Ottawa, and I was very pleased with the experience. Their prices were quite reasonable for a dealership, but what really stood out to me was their excellent customer service. Before bringing my vehicle in, I had a mechanic friend inspect it, and he diagnosed the problem and identified the part that needed to be replaced. When I explained this to the service team at Southbank Dodge, they respected my situation and didn’t try to pressure me into paying for an additional diagnostic test or any unnecessary services. They listened to what I had to say and proceeded with the repair. I also want to mention Collin in the parts department. He was great, very knowledgeable, and extremely helpful throughout the process. He even held the part for me for almost a week, which made everything much more convenient. I really appreciated their honesty, professionalism, and willingness to listen to their customers. It’s refreshing to deal with a dealership that doesn’t try to push unnecessary charges. Overall, I had a great experience and would definitely recommend Southbank Dodge to anyone looking for reliable service at reasonable prices. More

I am fairly new to this dealership but for the past 3 years I’ve always felt like I’ve been a long time customer. years I’ve always felt like I’ve been a long time customer. More

Great sales & after-sales services. Highly recommended dealer for Dodge, Jeep, Ram, and Chrysler. Keep it up. Highly recommended dealer for Dodge, Jeep, Ram, and Chrysler. Keep it up. More

Southbank Dodge has been our go to dealership since we bought our truck 4 years ago. Always professional, friendly and caring. Thank you bought our truck 4 years ago. Always professional, friendly and caring. Thank you More

I brought my Ram 1500 in for a routine oil change and detail as well a some brake and muffler work. My detailing appointment was for Monday, but they did everything else instead. That was the only item w detail as well a some brake and muffler work. My detailing appointment was for Monday, but they did everything else instead. That was the only item with a tight appointment. I had to call them on Tuesday to get updates. At the end of Tuesday I called to learn it still wasn't done. I said I needed to pick it up anyway because I had an 11am Wednesday appointment. But I was assured they'd start it at 8am and would be ready in time. I ended up leaving the dealership at 11:40... my appointment missed and tough to reschedule. When it was time to pay the bill, the receptionist refused to end a non-vehicle related conversation with the guy ahead of me. Luckily I got an automatic message from the dealer that allowed me to pay online, because that conversation never did end. When I got my truck, my rims and seats hadn't been cleaned. They came out and cleaned my rims and without looking said my package didn't include a seat shampoo. They had done it the previous 3 times. I normally get better service there and wasn't going to leave review. But after I texted the dealer with my dissatisfaction, they offered to call to discuss. But they failed to call the first 2 scheduled times, and still haven't responded to the text I sent them 24 hours ago, so here we are. More

Very good car detailing and shampoo. The service was excellent, from the appointment booking to the bill payment! The service was excellent, from the appointment booking to the bill payment! More