Southbank Dodge Chrysler LTD

Very helpful and friendly staff My family and I were searching for a new Grand Caravan, and didn't know what model would best suit our needs. We tried other dealers, but found them e My family and I were searching for a new Grand Caravan, and didn't know what model would best suit our needs. We tried other dealers, but found them excessively sales focused, and less helpful with providing us the information we needed to make a choice. Southbank was exactly the opposite- very helpful, and they took the time to provide us all the details we needed to select the best car for us. They were very responsive, and a pleasure to deal with. More

Great guy, he when above and beyond!!!! I write this review specifically about my great experience with Tyler Campbell and Paul Curry. They both went above and beyond to help my wife and I p I write this review specifically about my great experience with Tyler Campbell and Paul Curry. They both went above and beyond to help my wife and I purchase two new vehicles. They gave me top dollar on my trade ins. Would sent anyone I know to see Tyler and Paul. Thanks guys. More

great My wife and I were treated with the upmost respect . The service we got was outstanding .The staff were so helpful made us feel important we would de My wife and I were treated with the upmost respect . The service we got was outstanding .The staff were so helpful made us feel important we would deal with them again More

Great service! Patient and not pushy I recently bought a Dodge Grand Caravan and loved the service I received at SouthBank. I knew I wanted a Grand Caravan but wasn't sure which model I recently bought a Dodge Grand Caravan and loved the service I received at SouthBank. I knew I wanted a Grand Caravan but wasn't sure which model and wanted somebody to explain the different features the different models came with as well as possible add-ons and a break down of added cost for them. I originally went to another dealership closer to home and was not impressed with the service - I told them what information I wanted and that I wanted to look at the actual vehicles to compare but rather than take me to see the vehicles I was brought to a desk where a few of my questions were answered but mostly the current sale was being pushed. I was also waiting for my mortgage renewal/refinancing to close later that week and wanted to wait until that was done before committing to a vehicle purchase and told the sales rep that. He actually bailed on me. With only half my questions my answered and still having not seen an actual vehicle he told me he would be right back and when he came back he had brought the sales manager with him, introduced him to me, and left. I then had to go through the same sales push with the manager, only ever got to see one vehicle, and left completely dissatisfied. Later that week I decided to try Southbank. It was a further drive so I called ahead to see if I would be able to actually see the different models that I was trying to compare. The rep I spoke to assured me that I would and I decided to book an appointment with him. When I got there he asked me what I was looking to compare in the models and what add-ons I was interested in getting more information on. He explained the differences between the different models and showed me the one that was inside. When I was done checking it out he pulled the other model up so that I could check out the different features that it had. He was extremely patient while I tested features and tried to figure out what I wanted. When I finally decided which model I wanted we sat back down and he found a few vehicles with various add-ons and broke down the pricing for me so that I could decide which add-ons I was willing to pay for. Throughout all of this he was very patient, he wasn't at all pushy, and he took the time to answer all of my questions and explain the things I didn't understand. I am very happy with my final choice and even happier that I was able to work with somebody that let me take the time I needed to make sure I was getting exactly what I wanted without pushing me in to it or getting impatient with me. I was also very happy with the finance rep that I worked with. He was also very patient and took the time to explain my options to me. He wasn't pushy either. After he explained options to me if I chose not to go with one he didn't try to talk me in to it, and when I asked about pricing for the options I was interested in he took the time to explain the different breakdowns of them. All in all I felt very informed (I should mention that this was my first time buying a new vehicle so this was all new to me) and was happy with the decisions I made. More

Great Service! I recently bought a Jeep Cherokee North Edition, this is my third vehicle I am buying at this dealership. Love the service I receive each time from B I recently bought a Jeep Cherokee North Edition, this is my third vehicle I am buying at this dealership. Love the service I receive each time from Bassem Alsabbagh. He is very good in his job and very knowledgeable. He takes the time to listen to you and he does not put any pressure. Our salesmen was Rami Alzabri and we found that he was very professional and very knowledgeable as well in the different vehicles he showed us. Thank you for the great service! :) More

Great Customer Service - Honesty We went in and gave our requirements and we were provided with an option that met all of them and more. We felt like we were being listened too and n We went in and gave our requirements and we were provided with an option that met all of them and more. We felt like we were being listened too and not directed to what they wanted us to purchase. We were very happy with the service we received from everyone that we dealt with. I would recommend dealing with them if you are in the market for a new vehicle. More

Way beyond above and beyond!! My car was sputtering and power died on the way into work. Brought it to Southbank ( obviously no appointment), spoke with Richard Gagnon who took it My car was sputtering and power died on the way into work. Brought it to Southbank ( obviously no appointment), spoke with Richard Gagnon who took it right in and had a mechanic take it for a test drive. We were there about 2 hours when he came out with a detailed explanation of the issue as well as a detailed price breakdown for the repair. He explained it would be about another 5 hours for the work to be completed, and asked if we wanted the shuttle to bring us home...we explained we lived in Embrun so we'd have to stick around. Turns out Richard lives in Embrun too...and proceeded to give us his car to use for the day and said he would drop our car off on his way home!!! Already sooo far above and beyond, imagine our delight when Richard dropped our car off ( after stopping to put gas in it on the way home) and we found out that on top of the repairs he had a recall done and the car completely detailed!!!! Consider me a Southbank customer for life!!!! More

Happy Customer! I bought my car at Southbank! And I am extremely happy with the outcome! Armando helped me choose the perfect car for me and everything worked out per I bought my car at Southbank! And I am extremely happy with the outcome! Armando helped me choose the perfect car for me and everything worked out perfectly! Thanks a million Armando, I appreciate it. Also, thank you Paul for everything you did to make sure I left with a smile on my face :) More

Mike and al were both very helpful! We purchased our previous vehicle used from southbank and we're happy with the service. We then received a call from mike a few years later and he wan We purchased our previous vehicle used from southbank and we're happy with the service. We then received a call from mike a few years later and he wanted to put us in a new car. We were very firm on our expectations and Mike was very persistent and helpful in getting us what we wanted. Al took the time to explain all financial options and was also very nice to deal with. My husband and I would not hesitate to give Mike and Al our business again! More

Extremely satisfied! I had a very pleasent and comfortable experience at south bank ! I dealt with Clayton and he was able to put me into a hell of a pretty owed vehicle I had a very pleasent and comfortable experience at south bank ! I dealt with Clayton and he was able to put me into a hell of a pretty owed vehicle so happy and couldn't have asked for any better service ! Thank you ! More