Southbank Dodge Chrysler LTD

Excellent service Bassem went the extra mile for us to have our car approved for us. He made extra arrangement with my folks in Toronto to have their signature on paper Bassem went the extra mile for us to have our car approved for us. He made extra arrangement with my folks in Toronto to have their signature on paper for us to have the car approved. His customer service was beyond original and he addressed all of our issues. I recommend him for any financing at this dealership. He will make sure you are satisfied and happy with anything that you are signing. More

The worst experience! My wife and I had the worse experience with southbank. bought a brand new grand Cherokee from Bruce, had problems with the brakes and paint since the My wife and I had the worse experience with southbank. bought a brand new grand Cherokee from Bruce, had problems with the brakes and paint since the day we picked it up, it's been 5 months, 5 trips to the dealership and still nothing done properly. They are not true to their words, would t return phone calls and did not treat the situation well. My final attempt to find out what was going on and what will be done I was offered a free oil change! "Wow". . I asked to see work orders of all the work done and was told some were kept internally and I couldn't see them. Just unbelievable experience. I will never buy from them again and would not recommend this dealer. More

Downsizing We have been looking online for the last month or so for a smaller vehicle that can still transport our family. We originally called Southbank and sp We have been looking online for the last month or so for a smaller vehicle that can still transport our family. We originally called Southbank and spoke with Stan about a Subaru Forester they had on the lot for a great price. Sadly that little gem was already sold. So we asked about our second pick a beautiful 2014 Jeep Compass. Stan was very helpful but we had to think about it. We had a few more questions on the Monday so I emailed the "contact us" and was responded to by Rami. He was able to answer all of my questions about the Compass and put me in contact with Cam for questions regarding my trade-in. Well I guess it is almost needless to say by we went in for a test drive and that pretty little Jeep Compass is coming home tonight. I want to thank all of the staff we had interactions with over the last week. You were great. It was nice to walk into a dealership and not feel like all the sales staff were dying for a sale. More

Jeep Wrangler. Backcountry model I saw this special edition jeep on southbanks website. Salesperson Rami was very good at answering my questions and his emails are what made me go in I saw this special edition jeep on southbanks website. Salesperson Rami was very good at answering my questions and his emails are what made me go in in for a test drive. Of course, I should have known if I went in I would buy. I didn't feel pressured but it's always good to have a second person with you when negotiating...next time. Bought the jeep, sales manager was friendly, financing was easy. I picked it up the following week and the engine light went on. My licence plate also blew off on the drive home so needless to say I was pretty upset. Southbank did the hour drive out to my place with a loaner and serviced it. The plates were replaced but unfortunately the Engine light came on again. Southbank did the hour drive out to my work this time and provided me with a loaner. Yes it was a huge inconvenience but they did their best. It came back the second time fixed and it had to do with the remote car starter. I have a Manuel transmission. They gave me a few oil change vouchers and filled the car up with gas both times. I also got a jeep faux fur hat. I was promised that before the issues so it's nice they followed up with the gift It was a shame I had to go through all that with a new vehicle but everyone was great and did their best. I would buy a vehicle from them again. Rami did a follow up to see how things were going which was appreciated. More

Genuine and helpful sales team My experience buying a new 2016 vehicle was a positive one. We got a fair trade on our 7 year old vehicle and a great deal on the new car we purchased My experience buying a new 2016 vehicle was a positive one. We got a fair trade on our 7 year old vehicle and a great deal on the new car we purchased. My husband and I took our time negotiating prices and did not feel pushed in any way with our purchase. More

Great deal and service- took too long to negotiate I purchased a new car from Southbank Dodge recently. Overall, the service is friendly both on the sales and service side. We were able to get a great I purchased a new car from Southbank Dodge recently. Overall, the service is friendly both on the sales and service side. We were able to get a great deal on the car and everyone we dealt with was helpful and patient. We did feel that it took too long to negotiate to the final price and there was unnecessary back and forth, which took much longer than expected. We did end up with a great car, a great deal and we are very happy with our purchase. When we came in the pick up the car both Al and Stan did a great job finalizing the financials and walking us through the functionality of the new car. More

new car purchase, with negative to deal with purchased my new 2015 jeep cherokee and loved my experience. the salesman was down to earth and easy to deal with. Buying a new car has never been a h purchased my new 2015 jeep cherokee and loved my experience. the salesman was down to earth and easy to deal with. Buying a new car has never been a happy time for me with the bad dealings i have had with other companies in the past but i feel well taken care of throughout the whole process at southbank dodge chrysler jeep. finance manager is remarkable and appreciate how he spoke to me and if something was unrealistic, he told me and did not give me any false hopes. Unfortunately I needed to see the service department already and i have only had the car since dec 22nd. That set aside I now know that the service department is just as capable and knowledgeable. what a great team great way to start 2016. More

Very Friendly and curtious felt very welcomed we dealt with Michael Neville he was one of the sales rep he answered all my questions not pushy at all understood what we wanted and what we were w we dealt with Michael Neville he was one of the sales rep he answered all my questions not pushy at all understood what we wanted and what we were willing to pay he met all our expectations ,he had also followed up to see if we where satisfied I would recommend him to anyone I will definitely send all my family and friends his way More

Can't wait to pick up my Durango Thank you Stan for being my guy. He is great from down to getting me my truck to spending time to chat, every time I've gone in for servicing from pa Thank you Stan for being my guy. He is great from down to getting me my truck to spending time to chat, every time I've gone in for servicing from past purchases. He's honesty one of the best sales guys I've dealt with. More

Best price in town Went to 2 other dodge dealerships here in Ottawa ,one in Orleans and one on St Laurent and neither were able to come down on price like Southbank Dodg Went to 2 other dodge dealerships here in Ottawa ,one in Orleans and one on St Laurent and neither were able to come down on price like Southbank Dodge.Also e mailed the dodge dealership in Kanata and told them what I was looking to pay and didn't get return e mail.Polite service,and they will compete for you hard earn dollars.Not sure if Southbank is the largest volume dodge dealership in Ottawa,but from dealing with 4 other Ottawa dealerships ,nobody came close to best price.It was a no brainer,I bought at Southbank Dodge. More