Southbank Dodge Chrysler LTD

Dodge Journey Negotiations did not start off well, but salesman Andreas, sales manager Ivan and the Chrysler rep. finally agreed to a deal that we all could be hap Negotiations did not start off well, but salesman Andreas, sales manager Ivan and the Chrysler rep. finally agreed to a deal that we all could be happy with. Paul Curry made the after negotiations easy to understand and come to an agreement with all being satisfied. When we picked up the Journey, Andreas made sure we were well informed of the upgrades and the vehicle was clean and the way that my wife was happy with. More

Above & Beyond I had a great experience at Southbank dodge, Ala Alqasem & Khalid Hanhan were amazing, professionals & knowledgeable. I got a great deal with excellen I had a great experience at Southbank dodge, Ala Alqasem & Khalid Hanhan were amazing, professionals & knowledgeable. I got a great deal with excellent protection plan for my Dodge-Durango 2016 (HEMI). This is my second car from Southbank Dodge and I won't hesitate to approach them again. I would definitely recommend Southbank dodge for my friends and family members. More

Unpressured! I spent quite a bit of time scouring the internet for a deal that I really felt comfortable with. Armando at Southbank Dodge was incredibly helpful an I spent quite a bit of time scouring the internet for a deal that I really felt comfortable with. Armando at Southbank Dodge was incredibly helpful and able to match instantly a deal I found at a dealership in Quebec. I never once felt pressured to purchase anything and that was a relief as that would have been the single biggest deterrent for me. He was always quick to reply to emails or texts and worked tirelessly in trying to make sure my needs were met. I have always driven used vehicles and this was my first brand new purchase and I am very satisfied with my experience. More

first time buyer at southbank I traded my ram 1500 in for a new one and southbank was more then reasonable with the trade and did more then I expected to get me in a new truck. All I traded my ram 1500 in for a new one and southbank was more then reasonable with the trade and did more then I expected to get me in a new truck. All staff were very friendly and polite. I would highly recommend south bank to any one looking for a new or used vehicle. More

Great sales associate He is a great sales associate. He found me the exact jeep that I was looking for and make everything hastle free. He is personable and great custome He is a great sales associate. He found me the exact jeep that I was looking for and make everything hastle free. He is personable and great customer service skills. I think he will go far in the car sales busines . Great guy! More

Easy. Fast helpful service, and had just what we were looking for. No complaints. Ventura and ivan were good to work with. Would recommend in the future Fast helpful service, and had just what we were looking for. No complaints. Ventura and ivan were good to work with. Would recommend in the future More

First time buyer at South Bank We purchased a Grand Caravan a few weeks ago. Our sales rep. was Ventura. He was great. Very patient and in tune with our needs and budget. He is p We purchased a Grand Caravan a few weeks ago. Our sales rep. was Ventura. He was great. Very patient and in tune with our needs and budget. He is professional, friendly and helpful. We never felt rushed while we test drove about four vehicles, before deciding on the first we took out. We would not hesitate is going back to South Bank and asking for Ventura. Had a little glitch which was fixed real quick by the service department. Will go back if we need more service. Thank you. Ray and Paulette H. More

Great service Sadly my first car I bought from Southbank was a lemon which I traded with a Grand Caravan and we are very happy with the van so far. Still I would Sadly my first car I bought from Southbank was a lemon which I traded with a Grand Caravan and we are very happy with the van so far. Still I would recommend Southbank anytime..Really liked the service I received by the sales Rep Brandon Dallaire, he is professional and very helpful . Great service from the Financial , Al and Rami. Also had the opportunity to speak with the owner and Patrick, excellent service ... Of course I don't want to forget the service Dept, Rejean, Dan, Jeff ... you guys know what customer service is all about.. THANK YOU SO MUCH! More

Fantastic experience purchasing 2016 Jeep Patriot Bought a 2016 Jeep Patriot a few weeks back and had a fantastic experience at Southbank Dodge/Chrysler. Dealt initially with Michael Neville on the sa Bought a 2016 Jeep Patriot a few weeks back and had a fantastic experience at Southbank Dodge/Chrysler. Dealt initially with Michael Neville on the sales side. Mike took us out to drive 4 different vehicles and was very knowledgeable on the features of all models. As we worked through which vehicle would best suit our family's needs, Mike was very patient and took the time to answer all of our questions and helped to guide us in our purchase, Once we had picked the Patriot, we worked with Bassem in the office to work out the financial side of the purchase. Bassem walked us through all of our options ... discussed warranty and rust-proofing options in a very detailed fashion and was extremely helpful in making sure everything was taken care of so that we could pick up our new car 1 business day later. Would highly recommend Southbank Dodge/Chrysler and the team there. -Tim More

The sales experience was OK but disappointing delivery I recently bought a new 2016 Jeep Cherokee at Southbank Dodge. The salesman, Armando, was very polite and eager to help. We went on a test drive dur I recently bought a new 2016 Jeep Cherokee at Southbank Dodge. The salesman, Armando, was very polite and eager to help. We went on a test drive during which he answered our questions without hesitation. This was the positive part of the experience. Later that day, I went back to negotiate the deal. Armando presented a deal that I was not reeady to accept and he went back and forth to his sales manager with subsequent offers. I wish that the sales manager had taken the time to come and meet me personnally instead. The dealership was not very busy during that visit and a few minutes of his time would have been appreciated. Later that same day, after making the purchase, I was introduced to Mr. Al Algasem. This gentleman is a total professional and explained in detail the various extended guarantee and rust proofing, paint and interior finishing protection options. I decided to buy a package that extended the warranty to a full 5 year along with rust proofing, paint and interior leather protection. This is an expensive package but I was convinced that I made the right decision. I agreed to a delivery of the vehicle 3 days later and asked that the dealership take care of getting new licence plates for me as the plates on my trade-in had deteriorated extensively over the past several years. The day before the delivery, I tried to get confirmation from the dealership that they had received my insurance information from the company that I deal with. Even after two phone calls and a promise by Armando that he would get back to me that day, I did not receive such confirmation until the next day (a Saturday) from Mr. Algasem who apologized because no one got back to me earlier. By then, I would have been too late to contact my insurance company if they had not forwarded the information to Southbank Dodge. When I arrived at the dealership to take delivery of my new vehicle, I was informed that they had not completed the task of getting new licence plates due to a mistake by one of their employees. They put the old licence plate on the new vehicle, apologized and made a vague promise to compensate me. At this point, my disappointment with the after sale service had reached a point where I wanted to take delivery of my vehicle and get out of there. Later the following week, I went to a Service Ontario office and stood in line for almost one hour to get new plates for my new vehicle. All that time, I could see that the service line reserved for dealers was completely free. As a matter of fact, only one person used that line during that hour that I was waiting in line, and he was there for less than 10 minutes. I hope that the service which was promised to be first rate will not disappoint me when I bring my vehicle to servicing as this is part of the extended warranty package that I purchased!! More