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Southbank Dodge Chrysler LTD
Ottawa, ON
2,035 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,035 Reviews of Southbank Dodge Chrysler LTD
February 25, 2019
Best Customer Experience - Catherine After 4 years of looking and searching for the best deal for a Jeep. I stumbled upon Southbank Dodge dealership and reunited with a family friend that After 4 years of looking and searching for the best deal for a Jeep. I stumbled upon Southbank Dodge dealership and reunited with a family friend thatI hadn't seen in a few years. What a serendipity moment as I was about to give up on getting my dream Jeep due to lack of customer services and salesmen not taking me seriously that I wanted my own Jeep. A few weeks later I went home with my beautiful Jeep Compass and couldn't be more thankful for Catherine Desormeau's customer experience! She went above and beyond and I am extremely grateful for all of her hard work in finding my perfect match! Because of her I finally got my dream and I would not get a vehicle from anyone else!!! More
by Isa
Employees Worked With
Catherine Desormeau
February 23, 2019
Honest, transparent and focused on the customer I popped in on a Sunday as I was in the neighbourhood and they happened to be open which was the start of the best, least stressful car purchase exper I popped in on a Sunday as I was in the neighbourhood and they happened to be open which was the start of the best, least stressful car purchase experience I have ever had. Every member of the team was friendly. The overall approach was very cards on the table and low pressure. In the past I have typically dreaded buying a car, hating the pressure tactics, the sense of having somehow overpaid. None of that here. I feel like I got a great price for my trade in, a great price on my Jeep and everything was well explained. I wish all dealers were like this. More
by Jeeeeeeep!
Employees Worked With
Cat, Clayton Chenier, Brandon Dallaire, Rami Alzabri, Jenna Piche, Shawn Murphy
February 21, 2019
Exceptional customer service I had to replace a Grand Caravan written off in an accident and was referred by my insurance agent. The first thing I learned through the hard work of I had to replace a Grand Caravan written off in an accident and was referred by my insurance agent. The first thing I learned through the hard work of the sales rep and the general sales manager was that the replacement value of the vehicle had been badly understated in the insurance quote. Through their diligence I received considerably more money from the insurance settlement toward obtaining a vehicle with all the features and more of the one I was replacing. My wife and I were more than satisfied with our experience at this dealership. Staff were friendly, knowledgeable and caring. For example, we bought winter tires and the sales rep came by our home to pick up the old summer tires to use those rims for mounting the snow tires, all at no additional cost. Based on our experience we plan to bring our minivan there for servicing, despite it being quite a distance from our home. More
by Doug
Employees Worked With
Charbel Nakhle, Clayton Chenier, Mike Thomas
February 20, 2019
Great service and prices We have been using Southbank to buy and service our Jeeps for several years. Recently we also brought our Beemer for a new set of tires as they had th We have been using Southbank to buy and service our Jeeps for several years. Recently we also brought our Beemer for a new set of tires as they had the best price in town. More
by cruiser
Employees Worked With
Clayton Chenier, Daniel O'Neil, Hasan Wahbeh
February 20, 2019
Great Service, nice people, excellent deal! I'm very happy with my experience at Southbank Dodge! I was looking for a new truck to replace my older one and Stan Noble and Shawn Murphy went out I'm very happy with my experience at Southbank Dodge! I was looking for a new truck to replace my older one and Stan Noble and Shawn Murphy went out of their way to make sure it happened! Rare to walk into a dealership with a number and come out with something better. Both worked hard to ensure we got top dollar for our trade-in and a very reasonable price for our new vehicle. Thank you Stan and Shawn ! More
by montrealguy
Employees Worked With
Stan Noble, Shawn Murphy
February 08, 2019
Wonderful Experience! Stan was a knowledgable and courteous salesman that helped us every step of the way without being too pushy or trying to up sell us. He inspired trust Stan was a knowledgable and courteous salesman that helped us every step of the way without being too pushy or trying to up sell us. He inspired trust and confidence and we are extremely pleased with the transaction. I love my new car, great deal! More
by Leah A.
Employees Worked With
Stan Noble
February 03, 2019
Exceptional experience. Just purchased a new vehicle. Although I was prepared to order a vehicle with the options that I wanted, Kyle found a vehicle at another local dealer Just purchased a new vehicle. Although I was prepared to order a vehicle with the options that I wanted, Kyle found a vehicle at another local dealership that had what I wanted and more. After some negotiation on the extra options, purchase was finalized and I was in and out in less than an hour and a half. I picked up the new vehicle 3 days later. The best experience I have ever had purchasing a new vehicle. I have dealt with most Chrysler dealerships in the Ottawa area over the past 35 years, and Southbank is by far the most competent and friendly. Thanks Kyle for your excellent rapport and knowledge- it made all the difference. Well done. More
by Dan
Employees Worked With
Rami Alzabri, Kyle McTaggart
February 03, 2019
Very helpful, friendly & informative Everyone I came in contact with was very friendly and helpful. I bought my first car here and they made sure I found what I was looking for and unders Everyone I came in contact with was very friendly and helpful. I bought my first car here and they made sure I found what I was looking for and understood what I was singing up for. Process was quick and painless. One minor issue I had was that I was told the car would come with a full tank of gas, but was not told that I would be charged $75 for it. More
by newusedford
Employees Worked With
Paul Curry, Tyler Parker
February 02, 2019
Great experience I am a 77 year old who has purchased many vehicles over the years but this is my first experience at Southbank. I found the people I dealt with inclu I am a 77 year old who has purchased many vehicles over the years but this is my first experience at Southbank. I found the people I dealt with including Shawn, Patrick ,Justin Ivan to be very helpful. They gave me a competitive price as they were competing with another dealership and I found them to be honest, ethical and very friendly in spite of having to deal with very cold weather conditions outside. Cars were not starting. due to the cold, there was lots of snow to deal with and they all remained very positive. More
by Don
Employees Worked With
Shawn, Patrick, Ivan, Justin Davis
February 02, 2019
Best experience in years! Best experience buying a vehicle in many years. Thank you to all who were involved.We love our new Jeep Cherokee. Seamless purchase. Loved Stanford No Best experience buying a vehicle in many years. Thank you to all who were involved.We love our new Jeep Cherokee. Seamless purchase. Loved Stanford Noble, was such a pleasure to deal with, along with Cat Desormeau, and the rest of the team! More
by Shelley
Employees Worked With
Stan Noble, Rami Alzabri, Catherine Desormeau
