River City Hyundai

I thought my experience was very good and makes me trust car dealerships after my previous bad experience with Toyota northwest dealers River city makes you feel important and respect your intelligence car dealerships after my previous bad experience with Toyota northwest dealers River city makes you feel important and respect your intelligence More

Horrible experience. Lying, unprofessional, scummy tactics Talked to JP - Salesperson and Adam - Sales Manager about an Elantra Hybrid. Negotiated a good deal. Then af Lying, unprofessional, scummy tactics Talked to JP - Salesperson and Adam - Sales Manager about an Elantra Hybrid. Negotiated a good deal. Then after putting my deposit down 30-45min later Ryan calls me saying someone else in house put a deposit ahead of me. I am a bit disappointed but tell them to keep deposit in case the deal doesn't go through. Next day my friend phones and inquires if any Elantra Hybrids are available. After talking to Thomas and confirming multiple times it is available. My friend is present with a horrible deal. A lot over asking price with addons. Inquiring if they could be lowered my friend talks to Ryan - other sales manager to confirm it is available and price could not be lowered. The same day I talked to Ryan earlier confirming it is not available and that the person was approved. After this I talk to Adam to initially relay it was a pleasure to talk to him two days ago and was unfortunate that the car was unavailable. He confirms and I confront him noting that Ryan and him and Rivercity are letting me know it is not available for me and they have a buyer. YET it is available to purchase. Obvious tactic that I got myself a good deal (Still paying over MSRP + with addons) but a decent deal. And they did not want to sell to me since they could make more money by selling to another person with a higher price and less addons. They tried to backtrack saying it was always a backup deal but have multiple confirmations from Ryan and Thomas via phone and texts saying IT IS AVAILABLE. This was over 3 days from when Ryan told me it was unavailable. So no excuse saying no one knew since it was confirmed on separate occasions. I even told them upfront on my first chat with JP and Adam that they should sell it to someone else if they want a better profit but Adam insisted on building a good relationship with the dealership and I was willing to go to them for all the service. But now they consistently lie to me regarding the availability of the vehicle and continue to disrespect and waste my time. JP's vague responses, non-response to confirmations about availability and Thomas's, Ryan's, and Adam's confirmations make it all apparently the tactics they use. Planned to always service my vehicles, let other knows about great dealership. But never buying or servicing my car here again. Letting everyone I know how dirty their tactics are. More

It's all about the sale. Finance person was ruthless and predatory preying on a customer who does not understand the car business. Was mislead.Ripped off, no wonder stealersh Finance person was ruthless and predatory preying on a customer who does not understand the car business. Was mislead.Ripped off, no wonder stealerships get a bad rap. Shame on you! More