River City Hyundai

Stay away from this manager Ryan. This is second incident that he completely denied to offer his help, in fact he was getting rude and rude and also said “get out” from my office. I w This is second incident that he completely denied to offer his help, in fact he was getting rude and rude and also said “get out” from my office. I was there to follow up windscreen crack for ongoing discussion with another manager (jazz) who was very helpful. Today, this manager tried to prove that jazz is wrong and no one can help what he offered. Ryan is extremely worst listener! He will interrupt you in the middle of sentence and try to prove his point that doesn’t help you at all. Previously my experience with Ryan was terrible. 6 months ago I purchased Santa Fe luxury hybrid, but I've since encountered several discrepancies and possible misrepresentations. Firstly, I was informed that the plug-in hybrid would provide 200 km in charging mode, but in reality, it barely reaches 50 km. Later, I discovered the same model being offered at a different city dealership for roughly $5,000 less. Additionally, this dealership claimed the government subsidy using a cheque I signed, whereas most dealerships typically direct this subsidy to the buyer. To top it off, other dealerships included free winter tires (see attached photo) with the purchase, but despite repeated requests, I didn't receive any. When I approached the dealership with these concerns, I was met with a cold reception. The manager spent barely two minutes with me, merely asserting that he had done the best he could. In retrospect, I should've done more research, comparing offers both online and across dealerships. Given these experiences, I can't endorse this dealership and would advise potential buyers to be diligent in their research before making a purchase. More

All my Thanks from my heart to Suzie in detailing to Ashley and the office staff and dealership manager, for the wonderful caring and thoughfulness you gave me in returning a beautiful looking truck aft Ashley and the office staff and dealership manager, for the wonderful caring and thoughfulness you gave me in returning a beautiful looking truck after vandals bombarded it with who knows what. There are companies who treat seniors with respect and dignity are yours was amazing. Thank you, 🙏 More

Completely useless. Unable to get an approval after saying "it shouldn't be an issue". No approval, applied to another Hyundai Dealership and got an approval. These guys Unable to get an approval after saying "it shouldn't be an issue". No approval, applied to another Hyundai Dealership and got an approval. These guys are a joke. More

There were some issues with some items like a hitch that had to be ordered. I did have some moments that my understanding was not very tolerable. I think I may have been a little short with one of the servi had to be ordered. I did have some moments that my understanding was not very tolerable. I think I may have been a little short with one of the service advisors but then again my time was taken for granted. I've since been in contact with Jon the Service manager and all has been rectified and should be all in order after my next visit on Oct 17, 2023 More

Staff was respectful of my time and offered a comprehensive package for the Palisade, and quickly completed my trade-in. comprehensive package for the Palisade, and quickly completed my trade-in. More

Great place to purchase a new car. Great staff that are willing to help and answer all questions put to them. Great staff that are willing to help and answer all questions put to them. More