River City Hyundai

Typical dealership all about the sale and NO service afterwards. I purchased a 2022 Hyundai Palisade fall of 2021 and a few months into winter I noticed that the chrome accents and grill started showin afterwards. I purchased a 2022 Hyundai Palisade fall of 2021 and a few months into winter I noticed that the chrome accents and grill started showing discoloration and almost like surface rust. I brought my vehicle back to River City Hyundai service department and got absolutely NO help and was told it's normal and I need to use a polishing compound! I told the service writer you shouldn't have to use a polishing compound on a vehicle that has just over 5000 km and is garage kept. She informed me that this happens on a few of there Hyundai vehicles and there is nothing they can do about it . What a joke ! They got the service manager to come out and he wouldn't even come and talk to me . He stood on the other side of the service bay talking to the service writer that I just finished talking to. Another lady came and took pictures and this lady informed me not to get my hopes up cause Hyundai doesn't and won't fix this problem they are aware of ! If you put out a faulty product you fix it ! This is my first Hyundai vehicle and it will be my last . Needless to say I never heard anything back from River City Hyundai. Don't buy your vehicle here you won't get service from them . More

Took my car in for service. The automated car wash damaged the driver's side of my car I did not notice the damage until I washed it again. They said they would not do anything The automated car wash damaged the driver's side of my car I did not notice the damage until I washed it again. They said they would not do anything about it. I did ask for the service manager but was give to someone else. I have used this dealership for years and my daughter is a customer to I will not be coming back. They need to fix their mistake. I never take my car to an automated car wash because of this type of damage. I only use a wand car wash and the damage is obviously from an automated car wash brush. More

Rowan is a liar promised us that they would get us out of the journey which we did not want in the first place after 12 months !!!! We literally have a letter signed by them and did everything it said gve us the journey which we did not want in the first place after 12 months !!!! We literally have a letter signed by them and did everything it said gve us the run around all week just to have someone else call today saying we have new things on our credit which we don't. They are not people of thier word and they also pulled our credit 2x without permission and we had to call as ask if it was him. And don't here come saying anything bout the stipulations on that letter cause nothing you said was a condition FYI and I will post it if I have to. Told us this journey was a terrible car and promised us it would only be for the year. Paid our payments no deferrals no nothing. Don't believe anything he says he absolutely terrible and a liar lied the whole xxxx time knowing very well he was screwing us over... did the same thing with the warranty and we had to argue about that to . Might as well be another shady dealership screwing customers over. You deserve 0 stars More

Had a great experience here purchasing a custom genesis. Will be returning for all my future vehicle needs Will be returning for all my future vehicle needs More

Keep being disappointed with the customer service at this place. Very sad as it used to be one of the best dealerships that I've been to. Maintenance department is just horrible, customer service is a big place. Very sad as it used to be one of the best dealerships that I've been to. Maintenance department is just horrible, customer service is a big zero. I've purchased 3 vehicles here in the past and have serviced them all here as well, but will be looking for a new place to service my vehicle now. They will only be pleasant and helpful while selling you a vehicle. My experience with River City was terrible evertime came in since the day I've purchased my vehicle in February 2021... More

Never use this business. We had a appointment booked with Mo to trade in 2 of our units for a unit they had. Took time off work and traveled in from out of town, to find out it was sold 2 days ago. Never re Mo to trade in 2 of our units for a unit they had. Took time off work and traveled in from out of town, to find out it was sold 2 days ago. Never received a phone call saying anything. Very pissed off with the service, business ethics, all it would have taken was a simple phone call. I will never use this company or suggest someone to go there. They felt it was not a big deal and wanted to try and sell us another unit, what a joke of employee and business ethics. Once again, NEVER recommend to anyone to do business there. More

The staff always treats me kindly I appreciate it very much and am happy to share my opinion much and am happy to share my opinion More

I find it funny how they tell you if you refer people you will get $500 but when you receive your cheque it's only $200 what a dam joke I guess I know better for next time 🤷‍♀️ will get $500 but when you receive your cheque it's only $200 what a dam joke I guess I know better for next time 🤷‍♀️ More

We had an excellent experience when purchasing our Kona SUV. The staff were friendly, knowledgeable, and seemed to genuinely care for prospective buyers. This was refreshing after having contacted three SUV. The staff were friendly, knowledgeable, and seemed to genuinely care for prospective buyers. This was refreshing after having contacted three other Hyundai dealerships. Many thanks to Mo, Calvin, and Richard for a stress-free purchase. We’ll not hesitate to recommend you to our family and friends. ⭐️⭐️⭐️⭐️⭐️+++++ More

Thomas Wright has just been the best !! He is exactly what a car sales man is supposed to be !! He is not just out to make a sale , but also gives you the pros and cons of what is in front of you . As a what a car sales man is supposed to be !! He is not just out to make a sale , but also gives you the pros and cons of what is in front of you . As a female I am forever grateful. Thanks Tom! Lorraine and Janeen More