River City Ford

Lies and Deceiving They will tell you anything to make a sale, then go back on their word. First of all they offered me 3 free years of extended warranty if i purchase 1 They will tell you anything to make a sale, then go back on their word. First of all they offered me 3 free years of extended warranty if i purchase 1 year. When they showed me on their computer, they wanted me to pay around $1500 for 48 months of warranty. When i asked why 48 months, when i should only pay for 1 year, they told me there system does not go down to 12 months. So, in fact they want me to pay for the full 4 years(there is no 3 free years). The next issue I've had with River City is that they advertise that you get 1/2 price oil changes for 3 years(reason #2 for buying from River City) on their reasons to buy from River City display in the showroom, website , and TV commercials. I was also told by my salesman that I would receive this as well, until I went to get my first oil change they told me that only applies to used vehicles. Went to go talk to my salesman about this, and he is no longer with the dealership. Nowhere on their showroom display, website or TV commercial does it say used vehicles only. Lied to and deceived once again. The third issue was that they offered a lifetime powertrain warranty, as long as you get all services done at their or any Tricor dealership. This includes all oil changes done at every 5000 km with a 1500 km grace period. But in their contract it states that if your vehicle has a oil monitoring system, oil changes and tire rotations must be done at. least every 12,000 km. When I went over the 5000 km between oil changes, even though I have the oil monitoring system, I was told that my warranty was void. Again LIES AND DECEIT. BUYERS BEWARE. They will tell you anything and everything you want to hear to make the sale, then go back on their word. More

Salesmen Tom We bought our 2015 XLT at River City! Our salesman Tom Iliopoulos was very easy to deal with. Very accomodating and worked hard to earn our business! We bought our 2015 XLT at River City! Our salesman Tom Iliopoulos was very easy to deal with. Very accomodating and worked hard to earn our business! His main concern was making sure we were happy with our purchase. We have received follow up calls from Tom making sure everything with our truck was going well! If you want an honest salesman for your next purchase Tom is your man! More

Just the best dealership in winnipeg! Had a great experience there I brought couple vehicles there before and still the place I go to. They know what you need! I ask for a truck they give Had a great experience there I brought couple vehicles there before and still the place I go to. They know what you need! I ask for a truck they give me beyond my expectations love it and always do a follow up. Heck anytime I have any question about my truck or any information I needed. They got it for me Zazir Dost is the man to go to! Elliot Olin was excellent as well he explain every clearly always make sure you understand everything. More

Happy customers!! They got us a great car for a great price! Staff was fun and knowledgeable. We would definitely recommend River City Ford. Tyler Allen was a pleasu They got us a great car for a great price! Staff was fun and knowledgeable. We would definitely recommend River City Ford. Tyler Allen was a pleasure to work with. More

Windshield replacement Had the windshield replaced on an Escape. The service was excellent. Couldn't be happier. They cleaned the entire inside of the vehicle as well. Had the windshield replaced on an Escape. The service was excellent. Couldn't be happier. They cleaned the entire inside of the vehicle as well. More

Wonderful Experience I had a very enjoyable purchasing experience when dealing with River City Ford, the sales associate I worked with, Bob W., was very knowledgeable and I had a very enjoyable purchasing experience when dealing with River City Ford, the sales associate I worked with, Bob W., was very knowledgeable and professional. Bob and his team worked efficiently and accurately to help me purchase my new vehicle in a timely manner which meant a lot to me. All and all I highly recommend the sales and service team at River City Ford, please consider checking them out before purchasing elsewhere. More

Best Customer Service I've Ever Had! My husband and I had been thinking about buying a Ford Mustang for years, more seriously lately. We were in the city one day (from Kenora, Ontario) a My husband and I had been thinking about buying a Ford Mustang for years, more seriously lately. We were in the city one day (from Kenora, Ontario) and were driving buy River City Ford and stopped in to take a look. We had no intention of buying a car that day. But then we met Tom Iliopoulos. What a great guy! He wanted to sell us a car, and we wanted to buy one from him! His customer service is second to none and I honestly feel that he cares about his clients. He worked hard to get us a great deal and the exact car we wanted. I couldn't ask for a better experience. Thanks Tom! More

Fantastic Customer Service I recently bought a 2014 Escape and I have never had such an easy time purchasing a vehicle. Sayed Dost listened to what I was looking for and had me I recently bought a 2014 Escape and I have never had such an easy time purchasing a vehicle. Sayed Dost listened to what I was looking for and had me touring around in the exact car in no time! I was able to take it home the same day and have had amazing customer service every time I have called about a question. I recently had to have a tire replaced and I was in and out in 1/2 hour. Stress free and friendly! More

Great experience! Had limited time available so had done a significant amount of research in advance. Working with Darren and Kyle at the dealership and via cell and em Had limited time available so had done a significant amount of research in advance. Working with Darren and Kyle at the dealership and via cell and email was awesome, they new my schedule was extremely busy, worked with me in the manner that worked best for me and made the whole process from start through delivery of the vehicle very enjoyable (and I don't enjoy the car buying process). I also dealt with Elliot and Cristele in financing and they were fantastic, Cristele even personally delivered some needed paperwork to me at the insurance agency when it was realized I had one document that was incorrect. That was awesome! I can say that the staff at River City Ford made this experience really easy and convenient for me. More

Great dealership experience! When my truck was written off I knew I wanted a similar truck as what I had. I went to Rivercity Ford as I've always had great experiences in the past When my truck was written off I knew I wanted a similar truck as what I had. I went to Rivercity Ford as I've always had great experiences in the past with Ken in the body shop and service department. My salesman, Tom Lliopolous, was great. He showed me some new trucks but I really wanted a long box with tow mirrors. After coming back from a road test with a new F150 Tom had found the truck I had been looking for, Tom got the truck delivered from Carmen Ford to Rivercity ford the next day so I could have a look at it. Just like Tom promised the truck was in the next day and it's exactly what I wanted but no heated seats, Tom says if you want heated seats I'll throw them in with the deal. Tom came through again and I had a chat with Tim Stade from the service department, we talked about installing the heated seats and he asked where I'd like the switches, he recommended installing them in the dash and he assured me it would look factory. Jordan from the service department installed them the next day and they work great and the switches look like they were put there from the factory. I couldn't be more happy with deal and everything they said and promised was exactly what happened. I had a great chat with the finance manager Cristele, no pressure and the deal was seamless. I had an amazing experience and highly recommend this dealership. A true flagship for professionalism. More