River City Ford

Very easy to do business with I went in to look at a specific car and Darren was fantastic. He listened and did not push anything on me. He answered all my questions and was a true I went in to look at a specific car and Darren was fantastic. He listened and did not push anything on me. He answered all my questions and was a true expert in his field. He made the whole experience very simple and relaxed. I did not feel like I was being "sold" on anything, just working with a professional who wanted to help. Elliot in the Finance Dept was a joy to work with, very personable and thorough. I would recommend this dealer for sure. More

Friendly, genuinely cares I have been very happy with the high level of customer service that has been provided. Staff working on no commissions fosters a significantly differe I have been very happy with the high level of customer service that has been provided. Staff working on no commissions fosters a significantly different experience for the customer and salesperson alike. So far, I have always felt like I was being listened to, that no question was too minor to ask. I felt like Andrea, my sales person, was working between me and the dealership when we were negotiating. I also liked that she asked if she could earn my business; she didn't assume she had it. Something else I liked about this dealership is the more open, welcoming environment. There is also a good mix of both male and female staff. Nothing negative to say! More

Blew me away with their service and caring I felt like I was a member of their immediate family. They went above and beyond, well beyond what anyone would expect. First time I've ever dealt w I felt like I was a member of their immediate family. They went above and beyond, well beyond what anyone would expect. First time I've ever dealt with them and I'm a definite lifetime customer. Can not say enough good things. More

Best DEAL ever! As new immigrants, we were so glad to have our first car from River City Ford. Hands up to Michelle, she really did a great job of serving us. .=) As new immigrants, we were so glad to have our first car from River City Ford. Hands up to Michelle, she really did a great job of serving us. .=) More

Worst Experience ever I have bought many new vehicle, worst experience with River City Ford . Made a deal on a Ford Explorer Limited with Kirsten was my sales person. Didn' I have bought many new vehicle, worst experience with River City Ford . Made a deal on a Ford Explorer Limited with Kirsten was my sales person. Didn't have the one I wanted so they were bringing the Explorer with options I wanted from Elie Ford Dealer. Well thank goodness I didn't sign the contract yet till I made sure the Explorer was the one I wanted. Well the Explorer arrived and I was to come in on May 23,2017 to pick it up, but it was in getting washed so she wanted me to do all the paper work, thankfully I requested to see it first ,well it was not what I wanted. Kirsten went on to tell me this was what I wanted. My son in law was with me on initial option requested , this dealer is all about sign papers before you see what your getting. Never experienced so many twisted stories just to make a sale. Would have been my first Ford vehicle , did I pick the wrong dealership. More

Very pleasant atmosphere and knowledgeable Sales Consultant I had no intension of buying a car the day when I went to River City Ford but was so pleased when John Forbes, Sales Consultant came to my car and as I had no intension of buying a car the day when I went to River City Ford but was so pleased when John Forbes, Sales Consultant came to my car and asked if he could help me find something I might like to take for a drive. I went into the sales office and he told me about the car I bought. He was very knowledgeable and extremely pleasant and I enjoyed his no pressure on me to buy after my road test of the car. I was resistant of what to do about my car, trade it in or sell it or give it to my adult Children. I ended up trading it in. Which turned out to be the right decision. I am very pleased with my ford C-Max hybrid and would have no problem recommending River City Ford to my friends. Thank you for the great care I was shown. Donalda Chambers More

Impressive customer service My wife and I just bought a Kia Sorrento from River city and we must say that the friendly service from Kelly and Kirsten was awesome; No pressure, wi My wife and I just bought a Kia Sorrento from River city and we must say that the friendly service from Kelly and Kirsten was awesome; No pressure, willing to work with us on our trade left us feeling like we really mattered. Awesome experience compared to almost all our other car shopping experiences. We definitely recommend River city Ford and will certainly go back in the future. More

Friendly and knowledgeable River city Ford was are first stop to look at some trucks, john came out and intrdouce himself but short time cause he had an appointment coming in so River city Ford was are first stop to look at some trucks, john came out and intrdouce himself but short time cause he had an appointment coming in so he passed us over to Brett and from the time we were there felt welcomed and brett knew what we were looking for and what are budget was. Brett is very outgoing and knows his vehicles. If we had questions or concerns he answered thrm as much as he could or if we were thristy offered his clients a beverage, overall by not only Brett but everyone is humble and welcome there clients. In the end we will be back in the future. It was an amazing experience for first big purchase with my finacee More

Sales Know How to Grind I came to Ford dealership to buy a Toyota! Despite this, nothing but class in terms of treatment from the folks at River City. Jon is very clearly a p I came to Ford dealership to buy a Toyota! Despite this, nothing but class in terms of treatment from the folks at River City. Jon is very clearly a pro who knows how to blend the knowledge of what he sells while delivering it in a no pressure way. I would certainly recommend Jon and the fine team at River City to anyone I know who's looking for a new or used vehicle. Cheers guys & thanks a lot! More

An awesome experience from start to finish We went to River City Ford to have a look at a C-Max, which is Ford's smaller Hybrid vehicle. Chose River City Ford in part due to all the sponsorship We went to River City Ford to have a look at a C-Max, which is Ford's smaller Hybrid vehicle. Chose River City Ford in part due to all the sponsorship of community events that they provide in our small town. Met with Chelsea, our sales person, who explained the vehicle fully to us and allowed us to take it for an extended test drive. When it came to negotiations on the vehicle that was quick and painless. We were trading in a used truck and Kelly the Used Car Sales Manager made us a fair offer on the truck. Jev the New Car Sales Manager gave us an unbelievable price on the C-Max. We couldn't refuse the deal. Chelsea was there for us throughout the entire process, answering all of our questions and always living up to commitments. Anytime we had to change appointment times she made it work and things always happened on time. We had Elliot as a Finance person. He explained our options in particular with regard to extended warranty. He presented it in a clear, easy to understand, manner. We don't normally purchase extended warranty but in this case it made no sense to turn it down. As a result of River City Ford and their excellent staff we went from driving an older truck that was going to need some work done to it soon to now driving a brand new energy efficient vehicle that gets unbelievable fuel economy for not a lot of money. And now we don't have to worry about repair bills for the next 7 years. How could we turn that down? Everybody was so helpful and they all lived up to all of their commitments. More