River City Ford

So far so good Came here after being disappointed, again, by birch wood collision. Scott was totally attentive understood what I was saying and went above and beyond Came here after being disappointed, again, by birch wood collision. Scott was totally attentive understood what I was saying and went above and beyond. The work has not been completed yet but the beginning of this process has been awesome. More

Poor quality of service I brought in my 2011 Ford Fusion for a recall on May 22nd, later that day they called me asking if I wanted my summer tires put on because I happened I brought in my 2011 Ford Fusion for a recall on May 22nd, later that day they called me asking if I wanted my summer tires put on because I happened to have them in the back seat at the time so I gave them the o.k. Not one day later after receiving my car I could hear a loud sound coming from the drivers side that was not there before, so naturally I pulled over to investigate and found the lug nuts were literally finger loose! Now it was easy enough to re-torque them even though I hadn’t driven 100km since the service but I also had to take the tire off to make sure there wasn’t any damage to the studs. When I pay $50 for the convenience of not having to rotate and change my own tires I expect it to be done professionally. The fact that they couldn’t properly fasten my tires makes me question their quality of service. Still waiting to hear back from their customer service rep who promised to be in touch last week and met the situation with nothing but attitude and annoyance when it was originally brought to his attention. More

Great customer sevice Very helpful and prompt service highly recommended will be back for next service in fall pull right in there sevice area welcomed to river city very f Very helpful and prompt service highly recommended will be back for next service in fall pull right in there sevice area welcomed to river city very friendly More

Amazing service Right from the beginning I had amazing service and I will for sure recommend anyone I know to go here! I didn’t have rental insurance but they were ni Right from the beginning I had amazing service and I will for sure recommend anyone I know to go here! I didn’t have rental insurance but they were nice enough to take care of it for me and they did an amazing job, that’s what you call customer service!! More

2018 GMC Acadia Service was amazing, courteous, professional and satisfying. I would most definitely recommend family and friends go to River City Collision for any w Service was amazing, courteous, professional and satisfying. I would most definitely recommend family and friends go to River City Collision for any work needed. My experience there is always positive. More

Never buy the extended warranty. When I was presented with the extended warranty for me to buy for my vehicle, the dealership did not discuss anything with me in regards to what I was When I was presented with the extended warranty for me to buy for my vehicle, the dealership did not discuss anything with me in regards to what I was entitled to for money back on my unused warranty should the car have been sold or was a total loss. During the process of communicating both with the dealership and the warranty company, both parties failed to answer my questions that I had asked of them. I had asked them to provide me with a calculation breakdown of how they had came to the dollar amount they wrote me on the cheque. I was bounced back and forth between the dealership and the warranty company and my questions remained unanswered. I was not provided with a calculation and was even ignored by the employees of the dealership. As a customer, the dealership should have went to the warranty company on my behalf and at least attempted to give me insight. However I had to reach out myself. In fact, the dealership had told me it was the warranty company that was to provide the calculation, and the warranty company told me it was up to the dealership to provide me with the calculation I had requested. I would not recommend purchasing any type of extended warranty, in addition to going to this dealership for any type of car purchase. I had spent thousands of dollars only to get a few hundred back. When the warranty went unused, I had the car for less then half the time I was covered for my warranty. It is my guess that a good chunk of this money was kept for commission sales and that’s why I had not been given any calculation. I knew this number wasn’t just pulled from a hat, but why couldn’t I receive a breakdown based upon the number of months, kilometres and time remaining in the warranty? The service in a dealership is only exceptional when at the time you purchase your car, as to be expected. After you leave the lot though, service is questionable. More

Overall experience was positive. 1. Booking an appointment with the online chat was easy. 2. Immediately greeted upon entering the dealership. 3. Sales Consultant was courteous and 1. Booking an appointment with the online chat was easy. 2. Immediately greeted upon entering the dealership. 3. Sales Consultant was courteous and respectful. 4. Completing the final paperwork took a bit longer than expected. More

Collision repair Staff were very customer service oriented, friendly and energetic The repair was evaluated and the repair was done quickly and looks great Very effi Staff were very customer service oriented, friendly and energetic The repair was evaluated and the repair was done quickly and looks great Very efficient and friendly team. Couldn’t believe how clean my car was inside and out! More

How can this be called fast lane service. What a joke. This service department is run by clowns. Dropped car off ready in 30 or 40 minutes. Come back 45 minutes later. Surprise car in same spot with same t This service department is run by clowns. Dropped car off ready in 30 or 40 minutes. Come back 45 minutes later. Surprise car in same spot with same tires still touching the pavement. Fools. I went to the counter to inquire when it would be ready. Looked like I woke him up He scampered away and brought my car in right away. The big test will be if they put them on right. Not holding out too much hope. 😘 More