River City Ford

I get my oil change done at River City Ford and have never been disappointed. The service is done quickly and the staff are great! Thank-you! never been disappointed. The service is done quickly and the staff are great! Thank-you! More

Quick lube was great. Service advisor had great Customer Service .Didn’t have to wait long. All was done right. Service .Didn’t have to wait long. All was done right. More

I’ve been dealing with a River City Ford since 2013. I have noticed that in the last year and a half the service and the sales I’ve gotten progressively worse. I understand because of Covid that everybody have noticed that in the last year and a half the service and the sales I’ve gotten progressively worse. I understand because of Covid that everybody’s a little on edge, but I find the service team and more importantly the sales team shows very little interest in customer service. I’m in the market for a new truck my wife’s going to buy a new vehicle before she retires, and our intention was of course to buy through River city Ford. Them downsizing the loyalty program is another problem for the customers that I’ve been going to River city Ford for years. There of been a few things one on the Ford ranger the fuel pump there’s always been a problem and it should’ve been recalled by Ford Canada. And also the modules for the media players in the Ford F1 50s it’s all over the Internet that they failAnd that’s over $700 to get fixed. That should’ve been another recall from Ford Canada. As far as River city Ford goes I’ll give them one more chance to service us when we go back there again and if the service hasn’t improved then I guess it’s time for us to move onto a different dealership. Yours truly Dan Irwin More

They did a lube oil and filter change, along with two other issues. Was pleased all was done satisfying us. They were professional in the jobs. other issues. Was pleased all was done satisfying us. They were professional in the jobs. More

Great service team! Super friendly! Handled my service request professionally. Service agents explained the service that was taking place and wete super nice and friendly! request professionally. Service agents explained the service that was taking place and wete super nice and friendly! More

Very helpful. Went out of their way to make sure all my requests were met. I will definitely return for service on my vehicle in the future requests were met. I will definitely return for service on my vehicle in the future More

The work was done quickly and efficiently. The service person was friendly and got me in swiftly. Always like the people at River city ford. person was friendly and got me in swiftly. Always like the people at River city ford. More

I brought my 2019 Ecosport in for the service special which included oil change. Service was Booked in by Mario at the counter. My appointment was for 11:00 a.m. I believe my vehicle went in at lest 5 which included oil change. Service was Booked in by Mario at the counter. My appointment was for 11:00 a.m. I believe my vehicle went in at lest 5 minutes early and was finished in good time. After I left the dealership I realized a had dropped a set of keys somewhere between the parking lot and the Waiting room. I returned too the dealership and was met half way to the building by Mario coming out to see what was wrong. After I told him he helped me search the parking lot, fast lane reception and the waiting room. We did not find the keys, but Mario said he would keep checking and call if he found them. He seemed honestly concerned and went way beyond my expectations for service. I thank him for his professionalism, caring, and service. More

Awesome service and great job by all that helped get me going in less time than originally quoted so I was very happy with everything going in less time than originally quoted so I was very happy with everything More

The reason for two ratings, Susie makes my appointment for 9:30am and calls me at 5:30 for pickup, for work of 2 hours, why wasn’t I scheduled that way. What a waste of my time. for 9:30am and calls me at 5:30 for pickup, for work of 2 hours, why wasn’t I scheduled that way. What a waste of my time. More