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Richmond Subaru

Richmond, BC

2.9
575 Reviews

3511 Number 3 Rd

Richmond, BC

V6X 2B8

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575 Reviews of Richmond Subaru

August 18, 2020

It was a great experience and I really liked Cyrus's professionalism. He was always updating me on the process and I even received my car on time as promised. Will definitely be back if I get this qual More

by Zen B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cyrus Belgamvala
Aug 27, 2020 -

Richmond Subaru responded

Hey Zen, So glad to hear we were able to help you with your service, it was a pleasure to have you choose us to service your needs. Thanks, Latif Bains Customer Service Manager Latif@richmondsubaru.com 604-273-0317

August 17, 2020

had service appt on 18th aug at 730 am and came on 17th aug at 4pm to drop of car & explained my work situation for next day, Cyrus checked with Mechanics and managed to get my car serviced before 8pm toda More

by Jude Dsilva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cyrus Belgamvala, Cyrus Belgamvala
Aug 27, 2020 -

Richmond Subaru responded

Hey Jude, We are just thrilled you are happy with your service and we look forward to seeing you again in the future. Thanks, Latif Bains Customer Service Manager Latif@richmondsubaru.com 604-273-0317

August 15, 2020

Great Service @ Richmond Subaru Came in looking for 2020 Forester Touring. Worked mostly with Ronnie....super professional and knowledgeable. We were able to agree to terms and altho More

by calvin
Recommend Dealer
Yes
Employees Worked With
Danielle Schelini, Ray Lewis, Ronny Levkovich
Aug 27, 2020 -

Richmond Subaru responded

Hey Calvin, Glad it was such an easy process for you, it was a pleasure to have you in the showroom. Let me know if there is anything more you need or we can improve on. Thanks, Latif Bains Customer Service Manager Latif@richmondsubaru.com 604-273-0317

August 15, 2020

Great service by Cyrus I had some issue with trunk gate, and also leads to battery drainage for my 2018 Subaru Outback. I brought vehicle in at a wrong appointment time. Cyr More

by Hao
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cyrus Belgamvala
Aug 27, 2020 -

Richmond Subaru responded

Hey Hao, Glad we were able to get your trunk sorted out, Cant wait to see you again. Thanks, Latif Bains Customer Service Manager Latif@richmondsubaru.com 604-273-0317

August 07, 2020

Great lease renewal experience My second lease with Subaru was almost due and I was looking for options. Jacky, who has been helping with my past lease, explained clearly the option More

by Jojo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Cho, Michael Nguyen, Ray Lewis
Aug 29, 2020 -

Richmond Subaru responded

Hello Jojo, I am so glad we were able to get you back in to the showroom and in a brand new Crosstrek. Our deal strives to deliver five star service so I take pride in knowing you had just that. Let me know personally if there is anything further we can do to help. Thank you, Latif Bains Customer Service Manager

July 31, 2020

Great Service at Richmond Subaru Last weekend I purchased a 2019 Subaru Forester. I primarily worked with Benson who helped me find the perfect car for me. Benson answered all my qu More

by colleenr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benson Ko, Ray Lewis
July 30, 2020

The best dealership in Western Canada! Recently purchased a vehicle from this dealership. I worked primarily with Austin and I’d like to say that he is the best salesperson I’ve ever meet i More

by subarufun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Huang is the best salesperson, Danielle Schelini, Ray Lewis
July 29, 2020

Supercar buying experience I have had many vehicles, from economic cars to hyper cars. Their services have exceeded my expectations, and it was great to have the team knowledge More

by Byul Gwak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Curran, Nick Geisler
July 28, 2020

manipulative person I came to Richmond Subaru a few weeks back looking to purchase a pre owned Outback. After doing some research online, it seemed like a good place to More

by Lola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ray Lewis, Nick Geisler
Jul 29, 2020 -

Richmond Subaru responded

Hello Lola, We appreciate your feedback and regret haring about your experience.I want to assure. There must have been some miscommunications and misunderstanding. This absolutely not the way we conduct our business. I will be contacting you to clear up the details and give you a super greal deal today. An additional discount on the advertised price. Thank you, Ray lewis General Manager

Aug 01, 2020 -

Lola responded

Hello Raymond, Unfortunately, that was not a miscommunication and as many of your google review shows, this seems to be the way that some of Richmond Subaru salespersons conduct business at the dealership you manage. I assume that they are following your directions. Offering the promise of a little discount shows that you do not understand the point. Honesty and trust is something that you build with ethics, not with bribes.

July 25, 2020

My husband and I just upgraded from Impreza to a forester 2020. Everything was seamless and all avenues were covered with outmost professionalism. Well done! customer satisfaction from Ray Lewis down to the More

by Marissa frias
Recommend Dealer
Yes
Employees Worked With
Austin Huang 5 star! Great service very professional and understood our needs , Michael Nguyen, Ray Lewis
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