Richmond Subaru

I had originally left a great review before I picked up my car. Original quote was $750. Called me to tell me they messed up the quote but that the total won't be over $1,000. I show up there to find a bil my car. Original quote was $750. Called me to tell me they messed up the quote but that the total won't be over $1,000. I show up there to find a bill for $1,300. Complete lies and xx. I would've left a better review if they just said the total would be $1,300 from the beginning. Not going back. More

My husband and I have serviced at this dealership since 2016. This has to be the absolute worst service by management staff I have ever encountered. Ray Lewis is horrendous. Extremely absent, I call the d 2016. This has to be the absolute worst service by management staff I have ever encountered. Ray Lewis is horrendous. Extremely absent, I call the dealership and he is never there. He does not return calls. How many fake meetings does the management have? Both my husband and I have visited the dealership and he is there 30% of the time. (That's being generous!) I managed to speak to him once and he is ill-mannered, dull-witted and insensitive. He just pushes you to the side as if you are garbage. Well now, I will happily push the dealership you are running to the side as if it was garbage. Gone are the days where the atmosphere was vibrant. There are less and less recognizable faces working at this dealership, and I can clearly see why. The problems always start at the top. More

Recently bought a used Mazda CX-3 from this dealership. Dealt with Marco Dominguez could not be happier with his polite professional service. From phone conversations to closing the deal at the dealership Dealt with Marco Dominguez could not be happier with his polite professional service. From phone conversations to closing the deal at the dealership it was all a very pleasant experience. I would highly recommend him to any future buyers. Thanks Marco. Best Scott More

No regret. Better than what we were expecting. Great bonus package and insurance package. The free cashwash bonus and airport transfer service is excellent ! Both Joe and Austin were very attentive ver bonus package and insurance package. The free cashwash bonus and airport transfer service is excellent ! Both Joe and Austin were very attentive very patient to deliver details pertaining to the Forester. We were explained all the options we can have. That gives us a peace of mind. We love the Forester we leased. It is really fun to drive. We love the comfort and the luxury interior. We even ran for an uphill mud test in Abbostford today ! It turned out to be better than what we were expecting. Thank you Subaru. Thank you Austin. Thank you Joe. The experience with you guys was so good. I will sure spread the word. More

I would give Ray Lewis negative stars if I could! In the 10+ years I've dealt with Richmond Subaru, Ray Lewis is by far the worst GM they've ever hired. Ray is incompetent and a liar. Long story short, Ri 10+ years I've dealt with Richmond Subaru, Ray Lewis is by far the worst GM they've ever hired. Ray is incompetent and a liar. Long story short, Richmond Subaru owed me a cheque for a cancelled warranty. Despite of numerous emails and messages left at the front desk over the span of 5+ months, Ray would never respond or return my calls. When he does pick my calls on occasion, he would brush me off and tell me he's still working on it with accounting. I also had to keep recreating complaint cases to Subaru Canada and Subaru Financial because Ray would lie to the Case Managers that he's already resolved the dispute, when he couldn't bother to pick up the phone or respond to my emails in the last 5 months, let alone actually spend time to resolve an escalation. Finally, one of Ray's superiors in Calgary referred me to Latif Bains at Richmond Subaru, who wrote and sent me the cheque I was owed within a matter of days, when Ray himself couldn't figure it out in 5+ months. I don't know where Richmond Subaru found Ray Lewis, but he's the absolute worst! More

The first salesperson (Nick) tried to swindle me with "cash only" excuse to sell me a car at $3000 higher than the listed price. He no longer works there. The second person (Josh) was actually very pleas "cash only" excuse to sell me a car at $3000 higher than the listed price. He no longer works there. The second person (Josh) was actually very pleasant to deal with. However, he failed to disclose a vehicle recall to me. He no longer works there either. Trying to pick up my car now and neither the Sales, General, nor Finance Managers can be bothered to return e-mails nor phone called. High employee turnover, lack of communication, and general unprofessionalism. Avoid at all costs. More

The service department was extremely professional and supportive throughout the process. Really appreciate working with Cyrus and Will on the issues I had and appreciate that they tried their best! Benso supportive throughout the process. Really appreciate working with Cyrus and Will on the issues I had and appreciate that they tried their best! Benson was a bit of a pushy salesperson though... More

Benson Ko was sincere and answered my questions and was a pleasure to deal with. He worked with me to make sure I was satisfied and any concerns were addressed when I was shopping for a used car. He did no pleasure to deal with. He worked with me to make sure I was satisfied and any concerns were addressed when I was shopping for a used car. He did not pressure me in any way but provided good information to help me make my choice. Danielle, one of the managers finished the paperwork and was patient in explaining different options I had. She was also easy to deal with and informative. Thank you both! More

Cyrus was great and helpful despite circumstances involving a difficult customer that held up the line before me. He was understanding of my concerns and did the best he could. involving a difficult customer that held up the line before me. He was understanding of my concerns and did the best he could. More