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Richmond Subaru
Richmond, BC
575 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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575 Reviews of Richmond Subaru
February 18, 2021
If you're looking for a Subaru, then go and see Marco and the staff at Richmond Subaru. From the moment we connected on the phone, Marco was a kind, considerate, more than knowledgeable, and understood our n the staff at Richmond Subaru. From the moment we connected on the phone, Marco was a kind, considerate, more than knowledgeable, and understood our needs and wants. When we decided to buy our used Impreza, Marco took great care of us and made sure that everything with the car was taken care of. He ensured that it was thoroughly serviced by their service department and beautifully detailed. He was never pushy, always up front through the entire process, and oversaw everything himself. Thank you Marco and Richmond Subaru. We won't hesitate to come back again! - Feb. 2021 More
by jfong92
Employees Worked With
Marco Dominguez
January 17, 2021
Looking for a slightly used Subaru Outback and found it at Richmond Subaru.Angel was the person I dealt with and she was great .Happy with the transaction. at Richmond Subaru.Angel was the person I dealt with and she was great .Happy with the transaction. More
by Glenwal1969
Employees Worked With
Angel Chu
January 07, 2021
I had an extremely awful experience with this car dealer. I leased a Subaru Ouyback here with my Honda CRV trading in. But they don't show their professionalism, sense of responsibilty and responsiveness in I leased a Subaru Ouyback here with my Honda CRV trading in. But they don't show their professionalism, sense of responsibilty and responsiveness in paying out the Honda CRV. They sent the cheque to the wrong place, which was the main cause for the delay. They didn't even know about their mistakes until I checked with Honda Finance. Even after that, they were not doing their best to correct it. Now it has been almost two months, they haven't settled this yet and I still got notice of payment due from Honda. Moreover, none of them confessed their mistakes and apologized. Angel Chu, the sales person, doesn't answer our emails, calls or text message since we asked about the delay of payment. And the only reply from her was that she asked us not to bother her by "continuous calls". We have been very polite, patient and reasonable. We are very disappointed and later frustrated at how she treats her clients, once the sale is done. And Baljit Sandhu, the finance manager, never replied to our emails until one day I caught him on the phone. And after one email, he disappeared again. Then comes Ray Lewis, the former general manager. He seemed invisible and slippery, hard to catch him on the phone. And once he picked up the phone, he would transfer you to someone else, or promise you he would call you back in 15 min, which never happened. I will not buy or sell with this car dealer in future and will not recommend it to anyone I know. More
by Jasmine
Employees Worked With
Ray Lewis, Baljit Sandhu, Angel Chu
December 29, 2020
I bought Subaru Forester 2020 on December 24. The staff was very friendly and helpful. The most important they matched our price expectation and prepared the car and documentation in timely manner. I woul was very friendly and helpful. The most important they matched our price expectation and prepared the car and documentation in timely manner. I would strongly recommend Richmond Subaru dealership for your next car purchase. Great team, great car, great experience. More
by alex.donets3
Employees Worked With
Kamal Ghaffari
December 18, 2020
Recently I bought my first vehicle from Richmond Subaru and had a great experience. Joe was an excellent salesman and he was professional and knowledgeable. I would strongly recommend him for buying a car. and had a great experience. Joe was an excellent salesman and he was professional and knowledgeable. I would strongly recommend him for buying a car. Also all of the staff in the dealership was kind and so much helpful for me. Especially I satisfied the pricing was perfect for me. More
by judy
Employees Worked With
Joe Lui
December 17, 2020
Here are the 3 main reasons why my immediate family has purchased 3 Subaru vehicles from Richmond Subaru in the past 3 years: Mr. Cameron Chung, Service Advisor: Cameron always provides us with professi purchased 3 Subaru vehicles from Richmond Subaru in the past 3 years: Mr. Cameron Chung, Service Advisor: Cameron always provides us with professional service and advice that most should strive for. His patience, honesty and knowledge of vehicles is fantastic!!! Cameron is the main reason why we return to have our vehicles serviced at Richmond Subaru. Mr. Benson Ko, Sale Consultant: We recently purchased our 3rd Subaru through Benson. Benson is a pleasure to deal with. His "no pressure to buy" attitude, no hounding phone calls to make the purchase, honesty and integrity made the purchase experience an easy one. Benson went above and beyond to find all the information on this vehicle that I requested and more (this was a used Subaru in fantastic shape) without any pressure sales tactics. Again, a pleasure to deal with!!! Mr. Ray Lewis, General Manager: Fantastic to deal with, Ray has been involved in the purchase of 2 of our Subaru vehicles. Ray is always willing to listen and is very open and honest. On our latest Subaru purchase Ray went above and beyond to ensure that the vehicle will be safe and in top mechanical operating condition to the point where all the requests I made, including the changing of the timing belt and water pump, were made. This puts my family’s mind at ease knowing that we are driving a safe and reliable vehicle. I can’t thank Ray enough. A pleasure to deal with!!! More
by petergeorgia
Employees Worked With
Benson Ko
December 13, 2020
This is my 3rd Subaru vehicles from Richmond Subaru in the last 10 years. I am a recurring loyal customer simply because they are really committed to deliver high quality customer services. I am particu the last 10 years. I am a recurring loyal customer simply because they are really committed to deliver high quality customer services. I am particularly impressed by Angel Chu's insightful expertise, reasonable, and thoughtful professionalism. She provides the best options and advisory thinking from my perspective which make it an incredibly efficient process, thus exceeding my expectations. Highly recommend for anyone looking for positive, satisfying, timely car purchase experiences. More
by Colin Ho
Employees Worked With
Angel Chu
